Customer Service Representative

Name: Nisha R Nambiar

Email: ad3gk9@r.postjobfree.com Mob: +1-551-***-****

Professional Summary:

Successful Customer engagement executive with more than 1 year experience in the US, having superior communication skills, friendly demeanor, and an exceptional ability to work collaboratively with individuals across all business functions. Have demonstrated the ability of getting work done to ensure customer delight and create business value for organization.

Key Skills:

●Excellent in understanding customer requirements and fulfilling the requirements.

●Proficient in using Salesforce, PowerPoint, Excel, and MS Word.

●Critical thinking and analytical skills.

●Qualitative and quantitative data interpretation skills.

●Proficient in oral and written communication.

●Conducting Interview.

Company: Inogen Plano, Texas March 2022 – June 2023

Role: Customer care center representative

Description:

●Professionally handle high volume of incoming requests from customers, make outbound calls as required to resolve customer issues, questions, concerns including and not limited to: case status, account updates, equipment exchanges, and supply orders and ensure that issues are resolved promptly and thoroughly.

●Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.

●Use automated systems on multiple monitors to analyze the customer’s situation, as well as to enter any orders/notes associated with customer’s needs.

●Maintain a balance between company policy and customer benefit in decision making.

●Handle issues in the best interest of both the company and customer. Assume responsibility for customer satisfaction as part of a collaborative, dedicated Customer Care Center Team which pro-actively resolves all customer issues.

●Process credit card payments.

●Ensure all open cases are updated, assigned, and closed before end of shift Understand and adheres to company and departmental policies and procedures, including and not limited to QA forms, SOPs, WIs, and safety and security measures.

●Adhere to key performance metrics.

●Required to learn company related product information.

●Maintain the highest level of quality in customer care, while acting in a professional and courteous manner at all times. Encourage, promote, and maintain strong customer relationships through a partnered approach with customer and other service lines.

●Demonstrate the highest level of professionalism, personal accountability and always follow through.

●Identify opportunities to upsell products.

●Maintain regular and punctual attendance.

●Comply with all company policies and procedures.

●Assist with any other duties as assigned.

Company: Samhita Academy, India May 2014 – May 2019

Role: Pre-Primary Teacher

Description:

●Taught Upper Kindergarten of 30 children ages 4-6 years.

●Planning and providing interactive classes for the students.

●Teaching basic skills of language with phonic sounds and awareness of science and nature.

●Designed and implemented Math classes for children throughout the pre-primary level.

●Maintained strong communication channels with parents working to identify and overcome behavioral and learning troubles in children.

●Prepared objectives and outlines for courses of study and assisted in developing daily lesson plan.

●Ability to work with children of different attitudes and skills.

●Skilled in using various tools to make teaching interesting, fun and effective.

●Organized numerous events by coordinating with various departments.

Company: Savani Transport (P) Ltd May 2001 – August 2004

Role: Executive- Human Resources

Description:

●Recruitment and selection of employees.

●Procuring application of all types and liasioning with recruitment agents.

●Conducting walk-in interviews

●Conducting familiarization and induction of new joinees.

●Planning and implementing a training system for all the employees in the branch level.

●To provide ongoing training programs to enhance employee productivity and efficiency and monitor progress.

●Maintaining Savani Instructional Manual, Personnel data and appointment letters etc.

●Managing and maintaining the payroll system of the Company.

●To implement a Performance Appraisal system by getting appraisal done, counseling the staff, resolving grievances at the initial stage.

●Introduction of new organization structure.

●Maintenance of Labour Welfare Fund records and filing returns at LWF board.

●Preparing job description of employees in co-ordination with Department Heads.

●Escalation point for customer service issues reaching the management.

●Coordinating with various logistics center across the country.

Education:

●B. Com (Accounting) University of Mumbai, India - 1999

●Post-Graduate in Management and Business Administration (Human resources), Mumbai Educational Trust - Mumbai 2001

Certification:

●Business Analyst

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