Shawn Devlin

**** **** ****** ****** **** Beach FL 32966

561-***-****

ad3gjh@r.postjobfree.com

Professional Summary

Highly motivated leader capable of learning quickly and adapting.

SKILLS

Strong Business Acumen Team Leadership

Project Management KPI Monitoring Business Development

Contract Growth Verbal and Written Communication Vendor Negotiations

WORK EXPERIENCE:

Leaf Filter

Service/Install Manager (2 /28/2022 – Present)

The Service/Install Manager is responsible for the daily operations of the district. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network. Essential Duties and Responsibilities:

Maintain P&L with budgetary responsibilities

Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible.

Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.

Work with the customer to schedule jobs based on installer availability and customer preferences.

Review and publish daily installation and service reports to identify wins and opportunities for improvement.

Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.

Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.

Train, coach and develop installation employees and contractors both in the office and in the field.

Responsible for safety training and compliance in the field and facilities.

Improve subcontractor retention rates through impactful training and engagement.

Responsible for driving proficiency and efficiency amongst installation subcontractors.

Works with the Field Trainer on individual performance, abilities, and capacities of the installers

Partner with leadership on identifying systemic training gaps and propose solutions to address gap.

Collaborate with all office and corporate functional teams.

Recruit subcontractors as needed to expand installation capacity.

Mastec/Advanced Technologies

Field Supervisor (2003 - 2/26/2022)

Supervise 50 technicians and daily in the field for installations and repairs of satellite, TV, camera and security systems provided by AT&T/Directv/Best Buy/Amazon and ADT

Maintain P&L for the district

Responsible for hiring and processing new employees for work.

Scheduled daily routes for technicians.

Responsible for evaluating trends in workforce and to counsel when necessary.

Provide customer service for complaints and issues within service area.

Supervisory experience within Mastec company of union and non-union offices

Responsible for analyzing and correcting trending reports regarding completion percentages

Responsible for inventory of all equipment and truck maintenance for technicians

Provide help and/or train in areas of need on a group or individual basis.

Evaluate and review daily work for quality standards.

Responsible for safety training and compliance in the field and facilities.

Maintain fleet compliance with all safety policies and procedures.

Cypress Communications

Quality Control Management & Installation (1999 - 2003)

Inspect, repair, and supervise work provided by contractors under the employment of Cypress Communications for Adelphia Cable/Comcast Cable

Install high-speed internet access and Video TV services.

EDUCATION

Hingham High School

Palm Beach Community College-West Palm Beach, Florida

SKILLS AND ABILITIES

Computer Skills: PC and Macintosh OS, Microsoft Office, Microsoft Word, Outlook, Windows, Excel, PowerPoint

Other Skills: Time management, ability to work unsupervised and/or remotely, customer service, multitasking, productivity, teamwork, leadership, goal setting, meeting goals.

References

* Provided upon request

Contact this candidate