Joseph Dorgan

El Paso, TX *****

ad3ghm@r.postjobfree.com

+1-915-***-****

Growth-oriented professional with 10+ years of experience in management, property management, customer service, directing marketing activities, managing social media platforms, coordinating content creation operations, implementing marketing plans, and facilitating public relation events. Dynamic leader, skilled in supervising high-performance teams, promoting brand awareness, and fulfilling customer acquisition goals. Collaborative team player, adept at defining goals, communicating key objectives, identifying business opportunities, and maximizing financial growth. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Property Manager

Sunset Grocery and Apartments - El Paso, TX

2010 to Present

• Present apartments, and amenities to prospective clients in a persuasive manner.

• Act as a landlord for property owners and help them navigate the property market.

• Present the property and all proper information to interested guest.

• Promote unoccupied properties through various media and advertising techniques.

• Providing excellent customer service to everyone that walks in to the main office.

• Work order satisfaction follow-up.

• Preparing online leases for new residents as well as renewals.

• Processing all Application Paperwork Accordingly.

• Processing rental applications, move-outs, and inspections.

• Answering phones and responding to e-mail and text leads in a timely manner.

• Conducting move-in and move-out inspections with residents.Daily

• Complex Inspections and Walks to ensure the property looks 100%.

• Negotiate leasing terms and conditions and close deals. Assistant Property Manager

Riverbend Development - El Paso, TX

May 2023 to January 2024

• Maintained tenant relations and ensuring tenant satisfaction on an on-going basis, including engaging in regular communication with tenants and follow-up on tenant complaints and service requests.

• Prepared commercial lease documents and correspondence to tenants.

• Performed data entry of lease documents and related information pertaining to lease administration.

• Operated computer software (Microsoft Outlook, Word, Excel, Bluebeam Revu, Yardi, and AvidXchange) to track tenant contact information and maintain tenant lease information.

• Assisted with tenant occupancy, including delivering and preparing commercial lease documents.

• Ensured that tenant files are properly maintained and kept in accordance with company policy and procedure.

• Performed accounting functions.

• Provided administrative support to other departments. Marketing Director/Social Media

Vista Super Markets - El Paso, TX

March 2020 to May 2023

• Managed website, social media, Uber Eats sites and google reviews.

• Maintained relationship with The El Paso Chihuahuas Basball sponsorship.

• Helpeded launch online grocery store and curbside pickup.

• Handled marketing, advertisement, customer service, and reputation management.

• Launched the Aaron Jones cereal to all the seven stores.

• Coordinated the store to be a part of the Great Khalid Foundation’s Thanksgiving Giveaway. Advisor II Customer Service - Work At Home

Concentrix

May 2020 to July 2020

.

Owner/President

Stepping Out Productions Inc - El Paso, TX

October 2018 to February 2020

• Leveraged exceptional management capabilities to plan, develop, and implement public information programs to achieve targeted objectives.

• Utilized strong leadership skills to direct activities of media relations and supervise operations of public information staff, maintaining strong relationships with 10+ news media outlets.

• Conducted thorough evaluations to overcome challenges for positively impacting key metrics, providing unparalleled customer service experiences.

• Addressed customer inquiries, comments, and complaints by providing relevant information to ensure positive relations.

• Communicated key information by preparing promotional materials and distributing news releases to interact with target audiences.

• Evaluated objectives to develop website material and engaging content for adding value to site, gaining a broader following, and accomplishing desired goals. Master Certified Sales Consultant

SHAMALEY FORD - El Paso, TX

2017 to 2018

Analyzed customers’ needs for effectively negotiating and closing deals of $25,000+, enhancing sales performance by 25%.

• Collaborated with finance manager to support financial operations and leasing activities, upselling additional products to increase sales revenue by 25%.

• Honored with an award for delivering exceptional results and consistently outperforming expectations, playing a key role in accelerating business development. BDC Manager, Social Media & Digital Marketing Director / Internet Sales Manager

CRAWFORD BUICK/GMC - El Paso, TX

2016 to 2016

Aligned marketing activities and advertising efforts with strategic business goals to drive business growth.

• Performed market research activities to analyze industry trends and market saturation of products for establishing strategic direction and outperforming competitors.

• Supported digital marketing initiatives to attract target demographics, improving audience engagement by 50%.

Special Events & Communications Manager

ALAMO BALLROOM - El Paso, TX

2014 to 2016

• Interacted with 50+ clients and vendors by utilizing excellent interpersonal and communication skills to establish long-term business partnerships, leading to XX+ referrals.

• Acknowledged by senior management for achieving third place ranking in Best Blogger/Social Media Publisher survey by What's Up magazine.

• Coordinated event planning operations through effective resource management practices for delivering memorable experiences.

Sales Consultant

Rudolph Chevrolet - El Paso, TX

2014 to 2016

Commercial Sales - Pro Services

Lowe's - El Paso, TX

2013 to 2014

Owner/President

CLUB 101 / ICE BAR / LOFT BAR/ MINI BAR - El Paso, TX 2007 to 2013

Oversaw all operations and managed events for 4 major nightclubs. Directed political functions, comedy nights, benefits, and fundraisers. Managed website and social media promotions. Established and maintained long-term partnerships with media representatives, civic and industry organizations, promoters and agencies, community influencers, corporate sponsors, and city officials. Collaborated with police/fire departments, FBI, DEA, and other agencies to ensure safety at events.

• Negotiated favorable contracts from outside vendors resulting in significant cost savings.

• Hosted and promoted artists such as Snoop Dogg, Deion Sanders, LMFAO, All-American Rejects, Social Distortion, Cypress Hill, Skrillex, Kaskade, and others. events for 500 to 2K attendees.

• Gained over 15K Facebook followers, created text blast following of over 8K+ subscribers, and Email Newsletter with 7K+ subscribers.

Owner/President

CLUB 101, E9 NIGHTCLUB - El Paso, TX

1990 to 2004

Oversaw all operations for nightclub with over 20 employees including recruitment, hiring, training, benefits management, compensation, career development, and performance management. Maintained financial records, and budgets as well as cash management. Promoted and hosted dances, concerts, and events locally and in Juarez Mexico

• Created significant customer loyalty, repeat business, and visibility for clubs through creative programs.

• Successfully hosted well-known artists such as No Doubt, Nine Inch Nails, Marilyn Manson, KORN, AFI, The Village People, Tragically Hip, Moby, AFI, and Pantera.

• Awarded "Best Nightclub" and "Best Live Music Venue, " for 8 years straight, by El Paso Times and What's Up magazine.

Education

Bachelor's in Multidisciplinary Studies in Multidisciplinary Studies The University of Texas - El Paso, TX

Associate of Arts in Business in Business

EL Paso Community College - El Paso, TX

Skills

• Advertising. (10+ years)

• Marketing (10+ years)

• Customer Service (10+ years)

• Media Relations

• Fundraising

• Public Relations

• Social Media Management

• Market Research

• Google AdWords

• Email Marketing

• Digital Marketing

• Advertising & Promotions

• Event Planning

• Public Relations

• Events Management

• Google Analytics

• Blogging

• SEM

• WordPress

• Search Engine Optimization (SEO)

• Content Creation

• Sales Management

• Analytics

• Leadership

• Management

• Process improvement

• Strategic planning

• Mentoring

• Budgeting

• Forecasting

• Project Management

• Risk Management

• CRM Software

• Branding

• Management

• Tableau

• Bookkeeping

• B2B Sales

• PPC Campaign Management

• Computer Networking

• E-Commerce

• Content Development

• Business Development

• Vendor management

• Hospitality

• Hootsuite

• Adobe Creative Suite

• Google Ads

• Media planning

• Communication skills

• Marketing

• Negotiation

• Social media marketing

• Print advertising

• Content marketing

• B2B marketing

• Facebook Advertising

• Social listening

Links

https://linktr.ee/joedorgan

Certifications and Licenses

Driver's License

Assessments

Social media — Proficient

April 2023

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Marketing — Proficient

April 2023

Understanding a target audience and how to best communicate with them Full results: Proficient

Customer service — Proficient

August 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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