Harshita Mehta

Aldie, Virginia

Email: ad3ggo@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/harshita-mehta-4386658

PROFESSIONAL SUMMARY

A result-driven Salesforce Professional with 2 years of technical experience as a Certified Salesforce Administrator. Proficient in requirements gathering, documentation, automation, and user training for Salesforce implementation. Ability to analyze, design and optimize business processes with experience implementing change, increasing user adoption, and driving best practice. Skilled in optimizing security and enhanced user experience in Salesforce org with leading, managing and optimizing the operations of data with problem-solving skills and data analysis. Detail-oriented proactive communicator and team collaborator with strong organizational skills. A self-starter with the ability to build processes from ground level.

Technical Competencies:

Salesforce Specialization: Business Administration, User authentication, Security Governance

App Customization: Data Model-ERD/Schema, Standard & Custom Objects, Fields, OWD, Profiles, Roles

Page Layouts, Record Types, Duplication and Matching Rules, Flows, Approval Process, Reports & Dashboards

Validation Rules(Formula), Assignment rules, Case Management

Dataloader.io, Data Import Wizard,

Software: MS Office Suite

Data visualization: Microsoft Excel, Lucid, Tableau

Operating systems: Mac, Microsoft Windows

Programming Languages: SQL, SOQL

Agile Methodologies with Jira, Scrum environment

EXPERIENCE

Salesforce Administrator (Volunteer) Numpy Ninja(Remote) 2022 – Current

Salesforce Administrator with 100+ users of Sales and Service cloud. Leading a team of 3 administrators.

Project-1 Salesforce Data Optimization Project for Sepsis

Engineered a user-friendly interface on Salesforce CRM using Standards & Custom Objects. Successfully executed case implementations and facilitated the integration, resulting in significant enhancements to KPIs, such as a 15% increase in first-call resolution rate and a 25% improvement in user satisfaction.

Training of new users and growing the Salesforce skill set across the organization. Manage user support tickets, Analysis(Personas, User Stories), License management(Users & Profiles to restrict the Data Visibility), System Maintenance and Customization(Layouts, Formulas, Validations, Assignment Rules, Flows), Data Management(Reports and Dashboards) and other Automation features are based on the analyzed data to accurately determine the risk level. Developed test plans, documented business requirements for this emerging project and coordinated user acceptance testing(UAT), ensuring high-quality deliverables.

Worked on the clinical dataset with about 1.5 million rows of Sepsis data for designing a KPI dashboard(Length of stay, throughput etc.) for ICU Sepsis patients. Determined SRIS using advanced visualization feature and created a dashboard for the identified SRIS patients using vitals-HR, temperature, Respiration and clinical, parameters-PaCo2 and WBC, thus helping the stakeholders to identify and monitor patients more susceptible to the further stages of Sepsis.

Established critical project milestones, developed schedules, and meticulously monitored, executed, and controlled the project to ensure deadlines and expectations. Involved in the process of implementation Agile Methodology using Scrum.

Project-2 Learning Management System

Worked with client in Non-Profit segment to help set up the Salesforce.com Administration to capture the full journey for their students from enrollment to certification end with program graduation by landing a job. Analyzed, Designed and Developed the project used by Numpy Ninja to manage its interns and staff spread across multiple departments using Standards & Custom Objects to achieve the business requirements.

Assisted in the implementation of Salesforce CRM as the LMS focusing on student management, classes, and events scheduling. Creation of different Profiles to restrict the Data Visibility upon the User Role in the company. Used Approval Process to automate the process when students want to change between different programs. Maintain and customize all aspects of the Salesforce platform including Objects, Fields, Layouts, Security, Reporting & Dashboards, Validation Rules, Flows, Workflows, Data Manipulation and Migration. Configure and maintain basic Service Cloud features like cases, queues, knowledge bases or training support documents. Integrate the SOAP and REST based Web Services for extracting the data from external systems.

Assist client in the user acceptance testing(UAT) and preparation of user guide. Interacting with various business areas and user groups to gather requirements and work as a Team Lead to use configuration where required for Salesforce Application Life cycle. Use Salesforce application, perform sandbox setup activities, and customize the User Interface to match the functional needs of the organization.

Salesforce Administrator(Internship) Clicked Workforce Training Program(Remote) Sep 2023-Current

Utilized the Salesforce Services in a team to improve expertise, tools, and resources to assist with various aspects of implementing a solution tailored to meet business challenges.

Flow building using acceptance criteria for emails, submit records for approval, set reminder(schedule tasks) while analyzing the business requirements, debug them live and present findings with peers and industry professionals.

Working in a team of 5 to utilize the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) to elicit requirements, needs analysis, and business case definition to scope a solution that meets a client’s business challenges.

Elicit, document, and analyze requirements around business challenges and then produce data driven solution. Improve business processes and efficiency in Salesforce and Work effectively with others under short tie constraint.

Data Analyst Click Jugaad Services, India(Remote) May 2018-Jan 2019

Developed test plans, documented business requirements for an emerging project and coordinated user acceptance testing, ensuring high-quality deliverables, and reducing post-release defects. Worked on data cleaning, de-duplication for creating various reports and charts for visualization.

Developed and maintained project documentation, improving team communication, and reducing errors by 15%. Developed and maintained relationships with stakeholders, resulting in an increase in stakeholder satisfaction and an increase in project success rate.

Researched and analyzed industry trends and competitive landscape, providing insights for customer satisfaction. Creation of visual representations of business processes, improving team communication.

Certifications

Salesforce Certified Associate

Achievements

Awarded winner as a Team Lead & participant for Salesforce Hackathon in March 2023 .

Recognized as Volunteer of the month in May2023 for contributions to mentoring other users.

Trailhead Ranger with 182 Badges, 3 Super Badges and growing.

Active Participation in SQL Hackathon for work ethics & interpersonal skills.

Education

Masters in Computer Science

Rohtak University, Haryana, India

Bachelor of Arts in (Business Data Processing) a Vocational course by university

Delhi University, New Delhi, India

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