Stephanie Dominguez

Providence, RI *****

ad3g78@r.postjobfree.com

401-***-****

Experience

Impact Custom Apparel LLC Cumberland, RI

NOV 2023 - JAN 2024

•Helped other employees when there was down time and made sure we worked as a team to get the job done.

•Analyzed customer’s orders and made sure that all contact information was accurate and correct before shipping.

•Performed data entry duties in terms of making sure all information in database was correct and accurate per order.

•Trained new employees and staff on the routine work, done within the company protocols and procedures.

•Supervised and oversaw new employees in making sure they were familiar with company and store operations.

BOKA Hookah Shop/Multiservice Providence, RI Providence, RI

AUG 2023 - NOV 2023

•In charge of all marketing practices for the company with Facebook, Instagram and Google to promote sales events and update store operations.

•Practiced innovative ways to create customer engagement through all social media accounts and managed all accounts.

•Performed marketing campaigns without a street team to promote company services and building rapport with other businesses to project customer engagement.

•Provided phone accessories, cashed checks, send money out of the country, delivery services for hookah products, brand ambassador duties in terms of selling, etc.

•Greeted customers and educated them on the multiple services the company provided for customer satisfaction.

•Managed multiple payment transactions with multiple methods such as zelle, cash app, cash, credit/debit, personal checks, etc.

Coffee Bean Express Cranston, RI

Crew Member MAY 2023 - AUG 2023

•Practiced food safety and provided food services such as making coffees, preparing pastries, barista duties, and other prepared foods such as pizzas, etc.

•Lite cash handling and cashier duties operating POS systems that take cash, credit/debit transactions.

•Provided customer service and customer support when necessary in handling each customer orders.

•Communicated well with my team to always make sure we helped each other in preparing each order properly.

Network Rhode Island Providence, RI

Career Center Assistant FEB 2019- NOV 2019

•Provided assistance to customers utilizing computers and services in the Career Center. Referred to appropriate American Job Center (AJC) services or partners.

•Assisted customers in Career Center with copying/faxing of job search related materials, basic computer operations, completing online job applications and completing Unemployment Assistance application.

•Provided guidance and instruction for new AJC customers on completing/updating their information in Employ RI, while conducting brief service overview to assess the needs of new AJC customers.

U.S. Trust, Bank of America Private Wealth Management Providence, RI

Trust Officer Assistant NOV 2017-AUG 2018

•Assisted with projects including using Microsoft Excel, provided outstanding customer service when making and answering phone calls and created presentations for meetings I would attend.

•Contributed in making sure all of my Trust Officers would be up to date with their daily task and assignments.

•Entered accounting information into data records to close clients trust accounts.

Year Up (Internship) Providence, RI

AUG 2017-OCT 2017

•Used Concur to handle invoices for the company’s monthly expenses and distributed student’s stipends.

•Organized about 27 binders for orientation week, dividing each orientation date and schedule for that date.

•Answered about 20 phone calls a day and ensured every person was transferred to the correct department.

•Gave welcoming presentations and joined in ice breaker activities to all new students joining orientation.

Education

Year Up Providence, RI

Business Operations Training/Human Resource of Operations (Internship) MAR 2017 – JAN 2018

•Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship.

•Earned the equivalent of 31 college credit recommendations through the American Council on Education (ACE CREDIT); Recognized fully by Community College of RI, University of Rhode Island, and 2,000 other colleges/universities nationwide.

•Relevant courses include: Advanced Customer Service, Excel Boot Camp, Personal Finance, Career Development, Project Management, Business Writing and Public Speaking.

Eastern Gateway Community College (QuickBooks Certified) MARCH 2023

Eastern Gateway Community College (Accounting and Bookkeeping Certificate) MARCH 2023

Johnson &Wales University (Professional Leadership Development) FEBURARY 2023

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