Customer Service Data Entry

KAECY E CORPUS

*** ******* **, ************ ** · 919-***-****

ad3g2f@r.postjobfree.com

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Work effectively in remote, hybrid and in person offices.

EXPERIENCE

MAY 2022 – JANUARY 2023

CUSTOMER SERVICE REPRESENTATIVE TRAVEL AGENT (REMOTE), BAKKT- WELLS FARGO REWARD

Booking for Wells Fargo Rewards Travel Air, Hotel, car rentals Edit/Enter correction on accounts regarding rewards Provide excellent Customer Service

AUGUST 2018 – DECEMBER 2021

DATA ENTRY (CUSTOMER SERVICE PREPRESENTATIVE), TRANSCOM (REMOTE) Corrected Data and information request by employer/ customers Documented files and process emails in and out going Sent out and process emails 20-30 per minute

SEPTEMBER 2021- NOVEMBER 2021

PERSONNEL, AMAZON FULFILLMENT ASSOCIATE (AMAZON WAREHOUSE)

• Scanner • Build container • Small sort container • Safety first • Receiving • Shipping • Pallet jack • Packing • Forklift

JANUARY 2017 – AUGUST 2018

CUSTOMER SERVICE PERSONNEL, CHICK-FIL-A

Received calls and customer interactions in the appropriate Coordinate with other departments to resolve customer inquiries. Providing an Ideal call experience to series of irate customer JUNE 2011 – JANUARY 2017

CUSTOMER SERVICE PERSONNEL, AVATAR TECHNOLOGIES (HYBRID) Answered constant flow of customer calls with up to 20 calls in queue per minute. Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information. 2

Guide and process customer orders and inquiries in a fastpaced environment using world-class technology.

Trained over 200 Agents on and off production floor Monitored / Received in bound and Out bound Call

Troubleshooting calls

EDUCATION

JUNE 2008

DIPLOMA, HIGH SCHOOL – NATIONAL HIGH SCHOOL

MARCH 2024

CERTIFICATE, MEDICAL ASSISTANCE PROGRAM

SKILLS

Teamwork

Wiliness to learn

Adaptability

Customer service

Empathy

Microsoft office suite

Storage systems and management

Virtual workspace management

Telephone etiquette

ASSESSMENT SCORES

Data Entry: 7,417 KPH / 100% Accuracy

Computer Literacy: 90%

Call Center Customer Service Scenarios: 90%

LANGUAGE

Fluent English

Intermediate Spanish

Native Filipino

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