Customer Service Sales Marketing

SKILLS & ABILITIES

MANAGEMENT

·Training daily function, spreadsheets, quarterly reports, monthly reports, and weekly reports, scheduling of clients and employees for each site or location. Keeping calm under pressure at all times. Patience is always the key. Comparison Analysis, Control Reports, Updates on Law changes that effect clients and the business. Money management, Security, Opening, Closing, Deposits, Repairs, Customer Service, working with Sales teams, traveling to clients in several states.

·23 yrs. Girl Scouts of America

·7 yrs. Training American Red Cross

·Ombudsman US Navy

SALES/MARKETING

·Head of Sales/Marketing while managing 2 offices in San Diego CA. Went to many offices helping to set up promotions showing and training people who to sell HR Block to the people and let them know what we offer besides personal taxes. Personal and Individual attention to people showing and training they can do anything!

· Worked with clients from a few weeks to a couple years to bring them from a few hundred dollars to up to $750,000 a year in tax savings from DMA & HR Block. Business taxes and Personal taxes. Menominee Paper a division of Bell Fiber Manufacturing was a project of mine saving them $750,000 a year in taxes with DMA in 1992 receiving recognition from the president of the firm, Duane Ducharme.

·Girl Scouts with Cookie and other sales, setting up a 4 town Easter Egg hunt where every egg had a number that got a prize. Scouted donations for all the prizes given out over 3000 prizes were given out that day.

·United Through Reading I set up sailors and families with the ability to communicate with video reading to their children while on 6–12-month deployment. Keeping families close even when far away.

LEADERSHIP

· Ombudsman; US Navy 05/2009-09/2007 San Diego CA Confidentiality, discretion, Competence, loyalty, honesty, courteous, respectful, honor, patience, & compassion. Reported directly to Captain Burkhart, keeping families informed of what the Captain directed me to, for the safety of the Sailors and their mission. Keeping my line of communication open 24/7/365 with the Captain, his Sailors, and their families. Planning events, homecomings, deployment briefs, meetings, schedules, activities, parties etc. To keep the families informed and up to date on the where about of their family members that were deployed. This was a voluntary temporary assignment.

·23 years Adult Trainer and Girl Scout Leader for Girl Scouts of America. Worked with girls, raising money, selling, teaching, setting goals, and achieving high standards.

·7 yrs. American Red Cross, organizing training sessions for companies, fireman, policeman, and anyone who needed training for CPR/Rescue Breathing/First Aid

·12/2022 Allied Universal Security Service: Focus Security Main gate & Southgate

Experience

Barbara’s Personal Care 30 Yrs

1993-2023 IN, CT, CA, TX working with and helping families with children, physically or mentally challenged, elderly, pets, errands, as Household Manager, Nanny, or PCA. Usually, part-time helping families.

Dispatcher Advance Communications, Inc 02/2016-May 2017

·10 Melrose Drive, Farmington, CT 06032 Accepting multiple calls for emergency and non-emergency. For Towing, Doctors, Police, Hospitals, Oil Company’s, Computer Company’s, and all other types across the US, Puerto Rico, and Canada. Taking messages, delegating order of urgency, and quick response time is a must. Clear headed and calming nature is needed to handle all situations that arise for this company.

MANAGER HR BLOCK OCEAN BEACH & MIDWAY OFFICES 07/2007 - 10/2005

·-Ocean Beach office located in Ocean Beach California & - Midway Office located in Point Loma California

·3545 Midway Drive, San Diego, CA 92115. Personal and Business taxes. Managed and trained employees: new tax laws, program changes, customer care, and marketing. Scheduling in both offices, opening and closing, deposits, weekly, monthly & quarterly meetings with District and Regional Managers. Reports to District Manager, Sales, Marketing for each location for each promotion.

MANAGER PEQUOT TOWERS HOTEL/FOXWOODS RESORT & CASINO 02/2005 - 04/10/00

·39 Norwich Westerly Road; Ledyard, CT 06339. Hired from Indiana to become Host Management after learning gaming. Started in Cedar Hotel as 3rd shift desk clerk for two months, moved to Pequot Towers 2nd shift Front Desk Manager. (Moved to California before other advances could be made): Duties entailed: Gaming, Customer service, hosting to high rollers, working directly with clients and hosts. Calming clients who were not satisfied with hotel and gaming experience. Able to decide what course of action to take in order to please all clientele without set limits. Salary position working 5 days a week.

PERSONAL PROPERTY TAXES DMA (DUCHARME, MCMILLEN & ASSOCIATES) 04/1998 - 02/1992

·6610 Mutual Drive; Fort Wayne, IN Tony Sokol ASA-Real & Personal Property Auditor, direct supervisor & Tom Janik (Regional Manager) became my supervisor, and I replaced Tony Sokol for the State of Michigan doing their personal property audits. Also in Wisconsin, Ohio, Kentucky, Illinois, Pennsylvania, & Maine. Under direction of Tony Sokol for the early part of my employment until he left the firm. He was not replaced and I was told to take over under supervision of Tom Janik-Regional Manager. Meeting with clients, their financial team and floor teams in the factory I would show how the tax laws could help them lower their taxes from thousands to millions a year.

Education

Major Business & Financial Management

Minor: Psychology/Sociology

IPFW (Indiana Purdue Univ Fort Wayne IN) 1988-1989

IBC (Intern Business College Fort Wayne IN) 1989-1993

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