SHANAY JOHNSON

North Miami, Florida ***** 786-***-**** ad3fhr@r.postjobfree.com

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Work Prioritization

POS System Operation

Quality Assurance

Active Listening

Computer Proficiency

Complaint Handling

Building Rapport

High-Energy Attitude

Courteous Demeanor

Adaptive Team Player

Customer Relations

Efficient

Fast Learner

EXPERIENCE

07/2023 to Current Bakery Clerk

Publix North Miami Beach, FL

Listened to guests to understand needs and help each person select optimal products and services.

Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.

Greeted incoming patrons, offered menu advice and documented order details and special preferences.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.

Decorated cakes according to customer requests while maintaining quality control standards.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

09/2022 to 11/2023 Sales Associate

Bath & Body Works North Miami Beach, FL

Handled customer complaints in a professional manner. Cleaned shelves, counters and tables to maintain organized store. Assessed customer needs to provide assistance and information on product features.

Worked with fellow sales team members to achieve group targets. Restocked shelves as needed to ensure sufficient inventory levels. Organized store by returning merchandise to proper areas and restocked displays.

Watched for and recognized security risks and thefts to prevent or handle situations.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Answered incoming telephone calls to provide store, products and services information.

12/2021 to 07/2023 Cashier

Publix North Miami Beach, FL

Discounted purchases by scanning and redeeming coupons. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks. Scanned items and checked pricing on cash register for accuracy. Performed other duties as assigned by management.

Scanned merchandise using point-of-sale system for accurate purchase totals.

Greeted customers promptly and responded to questions. Verified that customers were of legal age to purchase alcohol or tobacco products.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Delivered high level of customer service to patrons using active listening and engagement skills.

Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members. EDUCATION AND TRAINING

11/2021 High School Diploma

Titchfield High School Jamaica

Associate of Arts: Anthropology

Miami Dade College Miami, FL

ACTIVITIES AND HONORS

Literature and Culture Lover

People Person

Likes to Surf the Web

REFERENCES

References available upon request.

Contact this candidate