Denise Dunlap

**** ****** ***** *****

Charlotte, NC 28214

704-***-****

Education Bachelor of Science in Economics and Finance Bellevue University

Skills

• Vendor Management

• OTM Systems

• Microsoft Office Suite

• SAP

• WFM

• LOGIS

• Process Improvement

• Email Management

• Freight Coordination

• Invoicing

• Relationship Development

• CargoWise

• Salesforce

• CRM

• Oracle

• Document Management

• Customer Relations

• Analysis

• Leadership

• Client Relations

• Detail-Oriented

• Inbound and Outbound Calls

Professional Experience

Global Logistics

Logistics Specialist July 2019 - present

• Handled day to day ocean freight operations, bookings, documentations, and invoicing

• Communicated with ocean carriers and third-party service providers to secure competitive pricing

• Updated and/or loaded shipment information in a timely and accurate manner into the operating system

• Demonstrated success in overseeing all aspects of supply chain management, ensuring the flow of raw materials and final products from suppliers to retailers and customers while providing excellent customer service while following all import and export regulations

• Communicated effectively and timely with customers, vendors, and internal expeditors network through high volume of email, phone, instant message, and in person Coca-Cola Bottling Company

Logistics Coordinator June 2017 - July 2019

• Collaborated with and supported Logistics Manager in overseeing up to $25 million in equipment and supplies shipped worldwide to support a wide range of projects

• Continually analyzed the logistics market to determine freight rates, ensuring competitiveness within the marketplace while negotiating contracts with customers and ensuring all documentation was complete

• Provided routing information and issued shipping instructions to ensure deliveries arrived on time and to their correct location

• Responsible for tracking of goods arriving to their destination ensuring any problems that may arise are resolved to avoid delays

• Located carrier capacity by utilizing multiple carrier databases within operating systems and web-based applications

Verizon Wireless

Customer Advocate Supervisor December 2012 - April 2017

• Consistently achieved record high customer satisfaction rankings, made marked improvements to our sales bottom line, and assisted in the successful turnaround of underperforming procedures and agents

• Maintained a professional workflow by leading by example through training, developing, and overseeing agents to ensure quality standards for customer service by evaluating staff performance

• Launched an impressive ground-up attack meeting with vendors, sales, and service to forge a solid partnership to grow sales and revenue for the company

• While in a professional environment, contacted customers and vendors via email, fax, and internal correspondence to resolve all account issues and billing or device concerns

• Diligently ensured service quality to customers through leadership and performance while coaching and training new and veteran agents

Optum-FedEx

Account Executive January 2010 - December 2012

• Researched potential clients to specifically target marketing needs from first contact while demonstrating the ability to present customer-specific benefits related to the product or service to all prospective customers

• Kept projects on budget and developed sales strategies that ensured department wide success while overseeing clients’ needs and linking these needs persuasively with company solutions

• Created and provided export documentation necessary to facilitate movement of goods to overseas locations

• Identified export record keeping requirements and ensured that appropriate procedures are in place to retain export control documents required under export control laws (EAR)

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