Irene Pack ad3fbd@r.postjobfree.com

Bilingual Outreach Consultant -

Dropout Prevention Specialist

Bilingual Customer Service Representative

A dedicated Outreach Consultant and Dropout

Prevention Specialist with a strong background in project

management and student enrollment. Seeking to leverage

my skills in a Bilingual Customer Service Representative role.

Fluent in English and Spanish.

Work Experience

Bilingual Customer Service Agent – English and Spanish

Ibex Global – San Antonio, TX

January 2022 to January 2023

Skills

Scheduled route and dispatch trips to all manner of providers to coordinate rides to medical facilities for customers who are not able to drive themselves. To ensure they can get to and from their medical appointments on time with minimal effort or stress.

Assisted in coordination of mass transportation when needed.

Worked closely with transportation providers and health care facilities to resolve problems and to effectively meet client demand.

Responsible for daily communication with transportation providers.

Ensure accurate trip data input to minimize errors and delays in timelines. Escalations done when needed.

High level of patience, empathy and care for customers.

Experience in a remote/work from home environment with heavy phone volume and data entry.

Excellent customer service and phone skills

Ability to work independently.

Outreach Consultant-Dropout Prevention Specialist

Fontana Unified School District

September 1989 – May 2016 - Fontana

Managed and maintained project budget as an Outreach Consultant – Dropout Prevention Specialist.

Successfully enrolled students, demonstrating strong administrative and organizational skills.

Attended Cal State University of Sacramento to obtain a certification, showcasing commitment to professional development and learning.

Member of the School Attendance Review Board (SARB).

Home visits to verify attendance, and for referral assistance.

Outreach for parents and community members.

Arranged and maintained files and records for Parent/Student workshops, parent meetings and trainings.

Translated for all workshops, meetings and trainings.

Fluent in English and Spanish

Education

Cal State University of Sacramento

Attended Cal State University of Sacramento to obtain certification for the position of Outreach Consultant-Dropout Prevention Specialist, showcasing commitment to professional development and learning.

Alain Leroy Locke High School

High School Diploma in General Studies

September 1968 – June 1969 – Los Angeles

Skills

Case Management

Organizational Skills

Crisis Intervention

Bilingual (English and Spanish)

Presentation Skills

Consulting

Research Skills

Project Management

Intake Experience

Student Enrollment

Administrative Skills

Employee of the Year

May 2013

May 2016

Certifications

Certified Outreach Consultant-Dropout Prevention Specialist

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