Customer Service Representative
Resume:
Daija Arrington
Hattiesburg, MS *****
ad3f7f@r.postjobfree.com
Work Experience
Statewide Phone Bank Coordinator
American Federation of Labor and Congress of Industrial Organizations (AFL-CIO).
Create scripts and flyers for campaign-specific ideas and or elections. Recruit, onboard, and train a team of phone bank volunteers. Work remotely, holding meetings over web-based software. Develop and conduct training sessions to ensure volunteers are well-prepared to communicate effectively with voters. Create and manage a phone bank schedule to maximize voter outreach efforts. Monitor and maintain phone bank databases and call lists. Provide ongoing support, guidance, and motivation to phone bank volunteers.
Organize regular team meetings to share updates, best practices, and campaign messaging. Foster a positive and collaborative team environment. Generate reports on volunteer productivity and voter engagement. Use data insights to make informed adjustments to phone bank strategies. Provide feedback and coaching to volunteers to improve their outreach skills. Collaborate with other campaign departments to align phone bank efforts with broader campaign goals.
Temp Union Organizer
Communication Workers of America (CWA)
July 2023- November 2023
Lead workers to form, build, and grow their union; guide workers to negotiate and enforce union contracts; mobilize workers and worksite issues. Politics, public policy, and other issues affecting workers' lives; develop rank and fill leadership roles among workers.
Customer Service Representative Correspondent
Maximus Federal - Hattiesburg, MS
March 2020 to June 2023
Trained to handle inbound calls and email correspondence about customer inquiries on topic-based questions. Provide accurate information, address concerns, and maintain a professional and friendly tone in their written communications.
State of Wisconsin
Licensing and Permits Specialist
October 2018- February 2020
This position has primary responsibility for serving as a processing expert for boat registrations, transfers, and boat titling requirements. The position processes applications, authenticates documents, determines eligibility, issues registration and titles, and supports the most complex vehicle transactions by applying state statutes, administrative rules, and policies and procedures.
Customer Service Representative
Savilinx - Hattiesburg, MS
March 2015 to September 2017 United States
Resolves customer inquiries and concerns by the Client and company policies and with the highest degree of courtesy and professionalism. Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts.
Provides customer support through telephone calls, email, text, and chat technologies. Accurately documents all correspondence with end-users. Follows strict work instructions and procedures that may vary by account. The ability to adapt to continual changes to work instructions and procedures is necessary. Meets expectations for all balance scorecard metrics with demonstrated improvement over time.
Customer Service Representative
General Dynamics Information Technology - Hattiesburg, MS
July 2013- September 2015
Maintains productivity by support program and company standards.
Involved with quality assurance monitoring and evaluation as it pertains to their role and will receive feedback regularly.
Attends and participates in team meetings and required training sessions.
Provides mentoring, training, and development to other CSRs as needed.
Follows all safety, ethics, human resources, and security policies and procedures.
Education
University of Phoenix
Bachelor of science in business
2020-2024
A.A in Criminal Justice
Hinds Community College Raymond - Raymond, MS
2014 to 2016
Diploma
Hattiesburg High School Hattiesburg - Hattiesburg, MS
2009 to 2014
Skills
•MICROSOFT OFFICE
•Marketing
•Written Communication
•Adobe Creative Suite
•Communications skills
•Supervising experience
•Live chat
•Quality control
•Analysis skills
•Leadership
•Avaya
•Technical support
•Training & development
•Employee evaluation
•Typing speed of 50+ wpm
•Numerous Company-Specific Software Programs
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