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Dispatch, Field Operations Supervisor (Drivers), Dispatch Supervisor

Location:
Brooklyn Park, MN, 55444
Posted:
February 06, 2024

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Resume:

DARIN MANSFIELD

**** **** *** *, ***********, MN 55444

ad3ez0@r.postjobfree.com Mobile 763-***-****

Objective

To obtain a position in a progressive, top-of-its-industry company, that will allow me to enhance and elevate its production, bottom line, safety and quality of product and services. A company that will allow, support, and train me to continue to develop my skills to benefit the overall TEAM!

Professional Experience

Cairn Inc Minneapolis, MN

Asset Management Specialist October 2016 to present

• Research geographical locations for real estate fix and flip business opportunities.

• Research, hire/fire, train, and manage development of teams for each geographical location engaging business. Team members necessary are realtors, lenders, investors, real estate closing companies, contractors/sub-contractors, project managers, and material vendors.

• Analysis of residential real estate, negotiation of purchase contracts, bid process for locating/hiring general contractors/sub- contractors, material vendors, and lenders.

• Oversee all residential real estate fix and flips in the United States, managing all finances, contractors, and projects.

• All aspects of finding, buying, selling, residential real estate, while maintaining finances, responsibilities to city, state, and federal agencies.

Jefferson Partners Minneapolis, MN

Field Operations Supervisor January 2014 to November 2017

• Along with HR, recruit, interview, hire, train and retrain drivers.

• Oversee all daily operations in Minneapolis MN, Duluth MN, and Fargo ND, being always on call.

• Oversee Field Operations Supervisors in Billing MT, Sioux Falls SD, and Kansas City MO.

• Oversee all Fleet Operations Supervisors and Dispatch Planners.

• Plan, Supervise and track all operator performance including safety, administering appropriate discipline when necessary.

• Perform road observations for assigned territory.

• Manage assigned operations performance through motivation, monitoring and coaching drivers.

• Along with senior management ensure operations expenses are within budget and annual management plan goals are met.

• Monitor all criteria for bonus program, report results directly to Director of Human Resources.

• Collaborate with HR and other business leaders to develop and improve organizational culture and employee engagement.

• Maintain working relationship with Minneapolis MN, Missoula MT, Milwaukee WI, and Kansas City MO, Greyhound depot personnel and management.

• Meet with drivers regularly to review service levels/performance and obtain feedback while making recommendations for operational improvement.

• Lead and participate in disciplinary meetings with drivers as necessary.

• Respond to and investigate Minneapolis MN, Duluth MN, Billings MT, and Fargo ND, driver-involved complaints and vehicle and operator incidents and accident to Director of Human Resources and Director of Safety, in addition, customer, passenger and public complaints.

• Implement driver awards and recognition program under the direction of the Director of Human Resources and Director of Safety.

• Monitor customer service performance of Minneapolis MN, Duluth MN, Fargo ND, and Billings MT employees

• Assist the Director of Safety in developing methods to enforce and improve company safety record.

• Assist in completing paperwork and reports as assigned, including drivers’ paperwork.

• Conduct road training as needed.

• Drive a bus in emergency situations.

• Participate in quarterly performance reviews.

• Strive to build positive employee and union relations.

• Manage, negotiate, and maintain positive working relationships with unions and their respective leadership. Negotiate and manage contracts with each union.

Jefferson Partners Minneapolis, MN

Fleet Operations Supervisor January 2013 to December 2013

• Authorize and maintain driver and vehicle availability.

• Resolve unplanned driver and vehicle gaps.

• Manage fleet on-time performance and resolve service failures.

• Review, verify, and approve driver submitted payroll to Jefferson Lines payroll policies and union contract agreements.

• Set up, coordinate, and manage all out-of-town driver approved hotel accommodations.

• Manage, review, coach, and counsel drivers on log maintenance and compliance.

• Manage reported safety-related issues as needed.

• Manage reported customer service issues as needed.

• Coordinate with appropriate departments to comply with ADA responsibilities.

• Complete all applicable paperwork and reports.

Jefferson Partners Minneapolis, MN

Motorcoach Operator November 2012 to December 2012

• Comply with all Federal Motor Carrier Safety regulations.

• Maintained a Class B Commercial Drivers License with Passenger and Air Brake endorsements.

• Transmitted and received information over Saucon System.

• Monitored traffic and weather conditions.

• Inspected exterior and interior of motorcoach at beginning and end of each shift.

• Accurately completed a DVIR and Drivers Daily Long daily.

• Reported to dispatch on a timely basis in an authorized company uniform.

• Managed passengers, tickets, and pickup/drop-off at authorized stops on a timely basis in 13 states.

* Planned leave of absence February 2011 to October 2012 Sprint by JB Wireless Minneapolis, MN

Operations Manager Service and Repair Manager October 2006 to January 2011

• Recruited, interviewed, hired, trained, disciplined, and motivated a high-performance sale, customer service and service and repair team.

• Oversaw all daily operations for two independently operated Sprint stores and one service and repair center.

• Planned, supervised, motivated, and tracked all sales and service within the stores.

• Monitored and maintained high quality customer service for sales and service.

• Managed, maintained, and monitored computer network and data services.

• Developed Business to Business relationships, sales, and service. Priority Courier Experts Minneapolis, MN

Independent Contractor September 2003 to September 2006

• Owned, maintained, and operated Dodge Sprinter Van for daily delivery of packages ranging from envelopes, boxes, and pallets up to 8,000 lbs. to expensive main frame computers.

• Managed daily driver log, delivery logs, and routing of deliveries. Maranatha Christian Academy Minneapolis, MN

Transportation Director September 1998 to June 2003

• Formal establishment of Transportation Department: including but not limited to budget creation and management, policies and procedures, student bus safety training, driver training, student bus routes and negotiating bus and communications systems leases and maintenance.

• Recruited, interviewed, hired, trained, and disciplined drivers.

• Completed bus safety training for all 800+ students.

• Reported all 800+ students to their respective ISD’s to receive and disperse transportation reimbursements.

• Created and dispatched buses and drivers for all routes, field trips, athletics, and ministry outreach for a congregation of 10,000+ people.

• Interacted with MNDOT and 20+ different independent school districts and their transportation departments.



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