Jonpaul Wilson
an independent effective leader and fully developed employee
Arlington, VA 22201
ad3edb@r.postjobfree.com
A motivated reliable Corporate Professional pursuing a career in a millennial industry with proficient skills in troubleshooting conflicts, working with clients professionally, implementing new developments and networking systems. Resilient and capable of learning while training on the job at a fast pace possessing numerous years of training experience. Ten years of customer service skills in leadership and management. Resourceful stellar history inclusive to healthcare study with personal development in analyzing machine learning and evaluating systems architecture. Thriving and delivering responsive result solutions in tiered environments of client care. Willing to build bridges with new industries.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Compliance Director Total Rewards Telecommunications Working Solutiuons - Dallas, TX
February 2014 to August 2023
• Maintained inbound customer service issues
• Accounts and Virtual Private Networks
• Hired, terminated and evaluated all staff in the CSSI Department
• Kept all computers and cash registers running and maintained the stores network
• Supervised all stock received and kept imputed the information in the network
• Point person for all customer to store communication Senior Site Director Compliance and Inclusion Community Partnerships. GLOBAL-AXIOM - Washington, DC
July 2012 to May 2023
• A mutual benefit firm advocating for clients developing biz2biz strategy for mutual advancement. Client Guest solutions services.
• Creating development solutions for business to business relationships, under contract. Reporting financial services and business development.
• Computer Repair/Consultation/Development/Upgrade/troubleshooting for varied clients and employer.
• Medical/Social/and varied implementation of strategies to development engineering tools and services in locations.
• Computer Software and Hardware Support Enginnering Level 1 Site Manager/Project Manager
Project Renewal - New York, NY
August 2018 to February 2022
House Manager
• Monitor clients as they enter and exit the facility
• Maintain sign in sheet for all visitors
• Answer multi-phone line and greet visitors
• Keep supervisor informed of all relevant information regarding the residents
• Conduct walkthroughs of the facility and note in the communication log book HHA-PCA Shift Supervisor
Allegiant Home Care - New York, NY
September 2014 to November 2020
Stomy and medication, trips to appointment's and bathing eating care conversations with medical care team.
Travel documentations budgeting cleaning and training. Customer Service Store Information Manager
Nordstrom - Chicago, IL
April 2010 to June 2016
• Answered phone calls and emails pertaining to sales inquires
• Resolved conflicts between co-workers as well as customers
• Administered excellent customer service
• Adjusted monthly reports
Education
Per Scholas in IT Support COMPT-TIA
Per Scholas - New York, NY
Present
Master's in Business Law
Yale University - New Haven, CT
January 2005 to January 2007
Bachelor's degree in Computer Science
Harvard University - Cambridge, MA
January 2001 to December 2004
High School Diploma
Kenwood Academy
June 1998
Skills
• Customer Service (9 years)
• Excel (10+ years)
• Microsoft Excel (10+ years)
• Office Management (9 years)
• Retail Management (9 years)
• Budget Management (9 years)
• Hiring (9 years)
• Technical Support
• Windows
• Networking
• Active Directory
• Sales
• Javascript
• Microsoft Office
• Vmware
• access
• MAC
• Windows 7
• Security
• Computer Networking
• Microsoft Access
• Microsoft Windows
• Mac OS
• DNS
• LAN
• Linux
• Microsoft Windows Server
• Network Administration
• Network Support
• TCP/IP
• VPN
• Operating Systems
• PowerShell
• Troubleshooting
• VoIP
• SQL
• DHCP
• Help Desk
• Citrix
• Network Firewalls
• Shell Scripting
• Azure
• Microsoft Exchange
• Load Balancing
• System Administration
• Microsoft SQL Server
• Disaster Recovery
• Remote Access Software
• WAN
• Network Engineering
• Retail Sales (6 years)
• Logistics (6 years)
• Profit & Loss p&l (9 years)
• Retail Management (10+ years)
• Cash Handling (9 years)
• Supervising Experience (10+ years)
• Communications (10+ years)
• Retail sales customer support (10+ years)
• ServiceNow
• SCCM
• Talent Management (10+ years)
• Leadership Development (10+ years)
• Management Experience (10+ years)
• MCIT (8 years)
• Contract Negotiation (4 years)
• Account reconciliation
• Clerical experience
• Investment banking
• Private equity
• Analysis skills
• Presentation skills
• Cold calling
• Strategic planning
• Data visualization
• Upselling
• Marketing
• Research
• Employee Relations (10+ years)
• Workday
• Typing
• B2B sales
• Mentoring
• Restaurant experience
• Front desk
• Serving
• Root cause analysis
• Google Docs
• Information security
• Team Work
• Reliability
• Agile
• Problem-solving
• AWS
• Scrum
• Flexibility
• Project management
• Cybersecurity
• Data warehouse
• Fair Housing regulations (4 years)
• Home health (5 years)
• Healthcare management (6 years)
• Healthcare (7 years)
• Guest relations
• Computer hardware
• IT management
• Java
• DevOps
• Training & development
• Teaching
• AI
• Technology sales
• IT support
• IT
• Telemarketing
• Salesforce
• Events management
• Software development
• Visio
• Microsoft Project
• Fact checking
• Employment & labor law
• Guest services
• ADP
• Enterprise sales
• Oracle
• Food industry (6 years)
• food & beverage (10+ years)
• Driving
• Developmental disabilities experience
• Data collection
• Accounting
• Succession planning
• Schematics
• Hospitality
• Merchandising
• Spanish
• Search engines
• Financial analysis
• Landscaping
• HRIS
• Payroll
• CMMS
• Janitorial experience
• P&L Management
• Canvassing (4 years)
Languages
• English - Expert
Certifications and Licenses
HHA
June 2016 to Present
NPI: #00577469
Mental Health First Aid
December 2018 to Present
Fire Guard FO2
December 2018 to Present
Narcan
June 2018 to Present
CompTIA A+
August 2019
CompTIA Network+
GOOGLE Tech Support Engineer
Present
Property & Casualty License
Guard Card
CompTIA Security+
PMP
AED Certification
CPR Certification
OSHA 10
Professional Engineer
LEED Certification
Professional In Human Resources
Food Handler Certification
BLS Certification
Licensed Pharmacist
Assessments
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Home health aide skills — Proficient
April 2020
Providing care to patients in a home setting.
Full results: Proficient
Retail customer service — Proficient
September 2022
Responding to customer situations in a retail setting Full results: Proficient
Security guard skills — Proficient
February 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Completed May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Office manager — Proficient
April 2020
Scheduling and budgeting
Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Technical support — Proficient
March 2020
Performing software, hardware, and network operations. Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Case management & social work — Proficient
October 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Medical terminology — Completed
November 2021
Understanding and using medical terminology
Full results: Completed
HR: Compensation & benefits — Completed
April 2020
Knowledge of compensation and benefits programs
Full results: Completed
Project timeline management — Completed
March 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
General manager (hospitality) — Proficient
November 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Microsoft Excel, Access, PowerPoint, and Outlook
• Microsoft Windows 98,2000, XP
• Certified Customer Service Expert (Franklin Covey Skills Workshop)
• Certified Management and Sales Expert (Franklin Covey Skills Workshop)
• Certified Time Management Expert (Franklin Covey Skills Workshop)