CLAUDIA MACHUCA

**** * ******* *****

Fresno, CA 93720

559-***-****

ad3d8p@r.postjobfree.com

OBJECTIVE

Obtain a position as a Customer Service Representative in a company where I can optimize my experience for accomplishing the goals of the company.

Wawona Frozen Foods

HR Administrative

(August 2023 to December 2023)

Emailing supervisors due to absent employees.

Answering phones and directing them to the appropriate department and or person.

Updating Isoft with employees information and sick pay requests.

Submitting forms to payroll for sick time off, vacation time.

Scanning and filling employee’s personal information to isoft.

Submitting request for click in /out time adjustment.

PrideStaff Headquarters

Accounts Receivable

(July 2022 to May 2023)

Emailing and updating clients account profile in Bullhorn.

Uploading client’s contracts to Bullhorn and updating the current information to GP.

Sending credit card approval emails to accounting to process payment.

Weekly Pre-invoice and send all Invoices to the collector’s clients with attached timecards if needed

Updating the google sheet for our weekly pre invoice, emails, special instructions, converted doc formats in excel, ect.

Requested and attached adjustment paperwork to the invoice if there was a discrepancy in hours.

Requested timecards from offices and send them to the client to get process.

Big Valley Staffing

Staffing and Recruiting

(May 2022 - 2022

Recruiting and screening candidates for job placement

Assisting or updating resumes for candidates

Submitting resumes to clients

Updating excel pipelines, profiles, personal contact information, scheduling

Fairway Independent Mortgage

Loan Officer Assistant

(May 2021-May 2022)

Set up the file for the loan officer

Enter borrower personal

information in encompass server

Order employment verification, bank deposit verification

Uploading documents into encompass server

Running clients credit

Encompass experience,

Submitting information to FHA

connect for FHA numbers

Submitting docs to the irs for transcripts

PostalAnnex

Store Manager

(March 2019-May 2021)

Invoices

Distributing mail and organizing mailroom

Purchase orders

POS Experience

Shipping and Receiving packages

Collage and photo printing

Cutting keys

Problem solving customer’s needs and wants

Live scan fingerprinting (Digital and Card)

Big 5 Sporting Goods

Customer Service Rep/Cashier

(January 2017-June 2020)

Promote new products and increase product sales

Answering customers questions and addressing customer inquiries

Maintained and inventoried back-room

EDUCATION

High School Diploma

SKILLS

Excellent communication skills

Highly self-motivated

Proficient with most POS and cashier systems

Creative problem-solving skills

Bilingual (Spanish)

Superior customer service

Microsoft Word

Excel

Outlook

Contact this candidate