Customer Service Data Entry

Susan Danielle Lewis

ad3cyt@r.postjobfree.com

*** ********* **.

Harvest, Al. 35749

Mobile : 256-***-****

ACADEMIC DETAILS

• Phlebotomy [1993] with aggregate of 100% from Darton College WORK EXPERIENCE

• Worked as Phlebotomist in EMSI from Jun 2013 to Feb 2021 Role :Provide quality client marketing to existing insurance companies and establish new accounts with strong client relationship. Maintain loyal relationships managing service of clients. Excellent interpersonal and organizational skills committed to providing outstanding customer service through team and individual performance. Excellent oralandwrittencommunicationand presentation skills. Perform medical examiners report for life, disability and health/medical policies. Venipuncture provided to all ages of patients. Possess the ability and skills necessary to provide orientation and training. Drug screeningsand EKG exams completed for insurance purpose. Direct contacts with clients in place of business or home. Compketed exams sent to proper designation. Multi tasked with high organizational skills. Office procedures and PC experience. Enthusiasm with high integrity of laboratory skills. Knowledge of laboratory testing. Drug screenings and EKG exams. Possess the ability and skills necessary to provide orientation and training.

• Worked as Phlebotomist in Pathgroup Labs from Jun 2006 to Jun 2013 Role :Perform technical and non technical procedures required to possess and submit specimens. Assign specific computer generated identification to check for accuracy and record all specimens processed. Locating and correcting any discrepancies. Venipuncture provided to all ages of patients. Possess the ability and skills necessary to provide orientation and training. Perform specified routine analysis testing in quality control as needed. Act in the best interest of patient care. Assume accountability and responsibility for accurate work. Perform data entry and verification of results for test. Professional interaction with Physicians, staff and patients. Perform accurate and efficient patient insurance registration in processing claims. Knowledge of third party client and ICD/CPT insurance coding. Attention to detail with strong customer service skills. Knowledge of laboratory testing. High decision making abilities.

• Worked as Phlebotomist in Medical Associatea from Jul 2003 to May 2006 Role :Perform technical and non technical procedures required to possess and submit specimens. Assign specific computer generated identification to check for accuracy and record all specimens processed. Locating and correcting any discrepancies. Venipuncture provided to all ages of patients. Possess the ability and skills necessary to provide orientation and training. Perform specified routine analysis testing in quality control as needed. Act in the best interest of patient care. Assume accountability and responsibility for accurate work. Perform data entry and verification of results for testing. Professional interaction with Physicians, staff and patients. Perform accurate and efficient patient insurance registration in processing claims. Knowledge of third party client and ICD/CPT insurance coding. Attention to detail with strong customer service skills. Knowledge of laboratory testing. High decision making abilities. Register patient insurance information. FIELD OF INTEREST

• Medical, Customer Service Related

SKILLS

• Excellent background in the professional medical, insurance and customer service field. Self motivated and resourceful. Able to fully utilize professional manuals to stay abreast of any industry changes. Conscientious and detailed oriented with and earned reputation for dependability and efficiency. STRENGTH & HOBBIES

• Customer Service Oriented

• Dance instruction given to youth. Love out doors camping and boating. Traveling, site seeing and shopping antiques.

(Susan Danielle Lewis)

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