Customer Service Administrative Support

•Panama City, FL *****

ad3co8@r.postjobfree.com

Tunisea L. Stafford

Objective To obtain a challenging and responsible position using my skills in administrative support, healthcare support and customer service; enhancing the company and offering opportunities for professional growth. Experience April 2022 – June 2023 LabCorp of America Dallas, TX Support Services Supervisor (Reference)

• Patient, Client & Employee Service and Satisfaction.

• Process and maintain payroll records for the reference department.

• Responsible for a team of 15 Reference Test Clerks including two group Team Leaders.

• Prepare and send specimens to LabCorp and/or contracted reference lab for testing.

• Research, troubleshoot and follow-up on inquiries and problems.

• Troubleshoot and help department in resolving problems.

• Troubleshoot and aid department in preventing lab accidents and lost specimens.

• Staying up-to-date and compliant, as well as my team, with all required training.

• Assured that all inventories are complete and proper supplies are ordered.

• Responsibility of completion of all required documentation and temperature log ins daily.

• Follow-up and ensure proper training and troubleshoot with new Reference Test clerks.

• General problem solving; along with identifying problems specimens requiring the problem TC or email notification.

• Maintaining specimen identification and integrity throughout all processes of the department.

• Able to differentiate acceptable and unacceptable processing and staining of specimens.

• Attend daily meetings and department meetings as needed. Attend and/or present at monthly leadership sessions.

• Communicate information/problems to right individuals within and across shifts and/or within and across departments.

• Complete special projects as requested by managers.

• Maintain a clean and well-organized work area.

• Ensure compliance of all local, Business unit, Corporate, federal, CLIA and CAP regulations and safety policies of the Cytology Pep Lab. Dec. 2020 – April 2022 Quest Diagnostics Irving, TX Cytopreparatory Technician III

• Patient, Client Service and Satisfaction.

• Ensure proper accessioning and labeling of Cytology samples.

• Knowledge pf all job accountabilities and duties needed from the Cytopreparatory Technician II.

• Accession and process of non-Gyn specimens and/or Surepath specimens for microscopic evaluation.

• Assigning accession numbers, Thin Prep Processing, Surepath processing,

• Running the stainers, changing reagents, and cover slipping.

• Preparing specimens for CT/NG testing.

• Rendering gross descriptions of all non-Gyn specimens.

• Assured that all inventories are complete and proper supplies is ordered according to department’s usage.

• Responsibility for completion of all quality control, safety, and preventative maintenance logs daily.

• Training of new Cytoprep. techs in proper Cytopreparation techniques and accessioning procedures.

• Disposing and labeling biohazard waste appropriately.

• General problem solving; along with identifying TIQ’s and problem specimens.

• Maintaining specimen identification and integrity throughout all processes of the department.

• Able to differentiate acceptable and unacceptable processing and staining of specimens.

• Attend daily huddles and department meetings as needed.

• Communicate information/problems to right individuals within and across shifts.

• Complete special projects as requested by manager or supervisor.

• Maintain a clean and well-organized work area.

• Ensure compliance of all local, Business unit, Corporate, federal, CLIA and CAP regulations and safety policies of the Cytology Pep Lab. Aug. 2013 – December 2020 MedFusion (Quest Diagnostics) Lewisville, TX Cytogenetics Laboratory Administrator

• Patient, Client Service and Satisfaction.

• Ensure proper accessioning and labeling of Cytogenetic samples.

• Aid with direction of workflow to meet deadlines.

• Ongoing responsibility for maximizing department quality and productivity by correcting or documenting any problems/issues at intake.

• Complete special projects as requested by manager.

• Aid with checking the department pending and overdue lists, which includes, searching, finding, following up and filing proper documentation

(e.g., Add-on Testing, Test Not Performed (TNP), Missing Specimen

(MSP), and Quality Not Sufficient (QNS), tracking notes).

• Perform departmental tasks such as filing, archiving, and retrieving slides, reports, requisitions/other paperwork and answering the telephone.

• Aid with supply monitoring, ordering, inventory, and storage to ensure adequate supply.

• Communicate information/problems to right individuals within and across shifts.

• Attend departmental meetings as needed; read and initial meeting minutes if attendance is not possible.

• Speak with internal or external customers by phone or in person and receive orders for installation, turn on, discontinuance, or change in service.

• Perform pre-analytical duties with specimens, using Universal Precautions, prior to specimen set-up.

• Maintain a clean and well-organized work area.

• Ensure compliance with all local, federal, CLIA and CAP regulations. Education DeVry University Irving, TX

• Bachelor of Science in Business Administration

Cedar Valley College Lancaster, TX

• Associates of Science in Business Administration References References are available on request.

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