Asa Smith

ad3cgx@r.postjobfree.com 682-***-**** Leesburg, GA

SUMMARY

Seasoned professional with 16 years of experience in managing cases, coordinating administrative support, and ensuring adherence to compliance standards. Proven expertise in managing high caseloads, processing applications, and determining eligibility for various social programs. Seeking to leverage strong communication, organizational, and problem-solving skills in a Project Manager role.

WORK EXPERIENCE

Georgia Department of Human Services, State of Ga

Medicaid Case Manager RSM TEAM 2022 - Present

• Processes applications and renewals to ascertain eligibility for various aid programs.

• Engages in extensive communication with applicants, providing accurate and detailed information.

• Reviews and processes change requests, ensuring compliance with policy standards.

• Manages high-volume incoming inquiries regarding case status, demonstrating excellent customer service skills. Department of Human Services, State of Ga

Child Support Agent 1 2017 - 2022

• Established child support obligations, ensuring adherence to the set obligations.

• Fostered effective communication with clients through various modes such as phone, email, and direct contact to guarantee fulfillment of obligations.

• Administered caseloads effectively, maintaining a focus on the adherence to child support obligations. Department of Human Services, State of Georgia

Administrative Support-Registration Team 2012 - 2017

• Conducted comprehensive interviews and evaluations of applicants to ascertain their eligibility for various social aid programs including Family Medicaid, SNAP, ABD, and TANF.

• Gained proficiency in utilizing several data systems like GEORGIA GATEWAY, SUCCESS, UCM, and $TARS, providing efficient processing of up to 300 Food Stamp/Medicaid applications daily.

• Demonstrated a commitment to enhancing client satisfaction by delivering quality service, while continually updating knowledge on company policies and welfare regulations.

• Assured accurate record-keeping by preparing and updating individual customer case files, and inputting client demographic information into a secure government database. Phoebe Putney Hospital

Assistant Office Coordinator 2010 - 2012

• Streamlined patient pre-admission process by conducting comprehensive interviews, verifying physician admitting privileges, and accurately inputting data into pre-admissions database.

• Enhanced patient experience by clearly communicating hospital policies, addressing inquiries, and coordinating amenities such as room selection and media rentals; ensured secure payment processing through diligent insurance verification and approval.

• Facilitated seamless patient admissions, from preparing necessary paperwork to verifying patient identity, assigning beds, and coordinating patient transport; extended services to emergency room and maternity patients as required. JOBTRACKS

Medical Records Analyst 2007 - 2010

• Ensured accuracy of patient medical charts through comprehensive scanning and verification, covering various hospitals and doctors' offices across multiple counties.

• Transferred all verified data onto a company-wide electronic hard drive, facilitating streamlined access to accurate medical records.

• Conducted thorough audits of files and reports related to all procedures and patient workups, promptly reporting any inaccuracies for further investigation.

EDUCATION

Albany State University

Human Resource Management

Albany Technical College

Surgical Technology Diploma

SKILLS

Proficient in Microsoft Suite: Word, Excel, Access, PowerPoint, Outlook, Windows XP, and QuickBooks, Classic Accounting Systems, and Accounts Payable; Type 45WPM. • Will Facilitate the Performance of the Supervisor's Work by Relaying Information and Requests to Officials Within the Organization. • Can Respond to a Variety of Substantive Requests for Program, Budget, and Statistical Information. • Will Search Through Files and Drafts Explanatory Narratives and Summaries in a Clear, Concise, and Logical Manner Based on the Unique Information Needs of Internal and External Requesters. • Can Conduct Personal Inquiries or Searches to Ascertain Facts Through Discussions With Individuals, and Research in Files. • Will Develop and Maintain Various Automated Data Bases, Spreadsheets, and Graphics in Support of Office Activities and Operations. • Can Type a Variety of Letters, Memoranda, and Reports in Required Correspondence and/or Publication Formats. • Can Receive, Route, and Distribute Mail; Prepare and Distribute Mailings; Receive Various Forms, Report, Invoice, and Related Documentation; Review, Process, File, and/or Transmit as Appropriate; Receive, Transmit, and Distribute Facsimile Transmissions; Log and Retrieve Voice Mail Messages; I Can Plan, Organize, Direct, and Run Optimum Day-to-Day Operations. • Will Supervise, Direct, and Evaluate Assigned Staff, Process Employee Concerns and Problems, Direct Work, Counsel, Discipline, and Complete Employee Performance Appraisals. • Can Assist in Supervising Operations of Assigned Department or Division Which May Include Overseeing Utilities, Telephone, and Fax Services, Janitorial Services, and Ordering/Maintaining Adequate Supplies. • Can Answer Telephones and Respond to Questions/Complaints, Take Messages, and/or Refer to Appropriate Personnel, Department, or Agency.

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