David Underwood
**** ****** ***** ● Antioch, TN ● 37013 ● 615-***-****
ad3c4g@r.postjobfree.com
Experience
ASI/Progressive Home, Senior Adjuster/Team Leader (December 2018-February 2023)
●Lead on average 10 property adjusters
●Coordinate with Catastrophe Team
●Lead team of mitigation reviewers
●Oversight on multiple projects - Manufactured Homes, Equipment Breakdown, Trauma Claims
Allstate, Team Lead II / Authority Consultant (August 2015 – December 2018)
●Lead direct report team through claim handling and customer experience
●Address customer and Department of Insurance concerns
●Reviews authority level requests
●Oversight of Good Hands Repair Network
●Coordinate with Catastrophe Team
●Oversight of Subrogation Department for Region
●Lead direct report team of process handlers using performance management to improve exceptional customer service and supportive work environment
Allstate, Operation Performance Leader (June 2015 – August 2015)
●Lead direct report team of process handlers using performance management to improve exceptional customer service and supportive work environment
●Prepare and evaluate monthly and daily reports for corporate compliance
●Manage time keeping
Allstate, Claim Service Analysis (August 2011-June 2015)
●Evaluate and coordinating non-preferred vendor mitigation estimates
●Back-up role for evaluating and coordinating preferred vendor program
●Coordinate inside property claim handling and using Xactimate
●Numerous training opportunities with different area of the business, CPL, Auto, Agent, Sales, Training
Music City Motorplex, Track/Operations Director (September 2007-May 2008); Director of Public Relations (September 2004 – September 2007)
●Develop minute by minute schedules of all events
●Coordinate all on-track activities
●Develop, plan, and manage numerous events
●Manage all employees (100 event)
●Develop and coordinate marketing plans
●Managed numerous corporate and personal sales accounts
●Develop media, public, and sponsor relations
●Build and manage numerous corporate and local accounts
●Coordinated all internal and external communication
Education/Certifications
●Associate in Claims(AIC); The Institutes; January 2014
●Associate in General Insurance(AINS); The Institutes; March 2014
●Associate in Personal Insurance(API); The Institutes; May 2014
●Xactimate Level 1 and Level 2 Certification
●Trauma Scene Remediation Technician, Restorative Science Academy(RSA); August 2014
●Mold Restoration Technician, Restorative Science Academy(RSA); September 2014
●Water Damage Restoration Technician(WRT); Institute of Inspection Cleaning and Restoration Certification(IICRC); March 2013
●Applied Structural Drying Technician(ASD); Institute of Inspection Cleaning and Restoration Certification(IICRC); April 2013
●Fire Smoke Restoration Technician(FRST); Institute of Inspection Cleaning and Restoration Certification(IICRC); March 2013
●Odor Control Technician(OCT); Institute of Inspection Cleaning and Restoration Certification(IICRC); December 2013
●Master of Business Administration; MBA; University of Phoenix;
July 2010
●Bachelor of Business Administration; BA; Middle Tennessee State University; December 2004
Skills
●Microsoft Word, PowerPoint, Excel, Outlook, Photo Shop, Xactimate/Xactanalysis/XactContents
●Written and verbal communication
●Salesforce Platform
●Dedication, determination, and hard work
●Restorative drying techniques
●Avaya Systems
Activities and Organizations
●Member of Institute of Inspection Cleaning Restoration Certification (IICRC)
●Member of Restorative Science Academy (RSA) Workshop
●Member of the International Social Fraternity, Pi Kappa Alpha, ΠKA
●Member of the National Marketing and Sales Fraternity, Pi Sigma Epsilon, ΠΣE
●Attended Numerous Promoter’s Workshops Through NASCAR
●Attended Numerous Leadership Workshops Through Burger King Corporation
●Participating in the Emerging Leader Program at Allstate Home Office 2014
●Participating in Leadership University with Allstate Southern Region
●2013 Distinguished Performance Award Winner – Claims
●2015 Allstate Change Champion