Information Technology Operations
Resume:
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Patton L. Fickett
Information Technology Professional with expert-level leadership and communication skills needed for today's fast-paced ever-changing IT field. As a Technology Operations Lead with experience in multiple arenas, including Nationwide Arena and Comerica Park, I have a proven track record of successfully managing technology operations and providing cross-functional technical support. I excel in teamwork, interpersonal skills, and communication. Allowing me to effectively collaborate with cross-functional teams and communicate complex, technical problems with non-technical department heads. I am known for my ingenuity and creative problem-solving skills, which have resulted in innovative solutions and improved efficiencies. My goal is to continue growing my skill set with a company whose vision and goals align with my own.
Delaware North, Nationwide arena — IT Operations Lead August 2021 - PRESENT
● Managed, and ensured the functionality and implementation of 300 POS systems, including Micros, NSPOS, CHEQ, Mashgin, Zippin, Stark, AtVenue, and Toshiba, operating on Android, Windows, and iOS platforms as well as complimentary inventory management systems.
● Project management, Budget assessment, Team member efficiency, objective-based prioritizations, Scrum and agile methodology.
● Oversaw two unique properties, maintaining enterprise-level standards and compliance while efficiently managing diverse technology stacks. Delaware North, Comerica Park — IT technician
March 2021 - August 2021
● Successfully integrated payment processing solutions from Freedom Pay, Adyen, and Shift4, along with hardware from Ingenico and Verifone, utilizing various third-party extensions and applications.
● Cisco Switching, Configuration, Meraki GUI, SLI.
● Developed and maintained a workstream for audit activities, reported findings, and assessed risks associated with new and existing technology solutions.
Columbus Marketing INC, Columbus & Pittsburgh — Director of sales and marketing.
June 2015 - January 2020
● Direct Reports: 3 internal staff and a 200-member team of field sales agents and business owners.
● Developed and secured approval from Senior Executives for the Business Case, Business Plan, and Vendor Agreements with AT&T.
● Directed external affairs and stakeholder advocacy to advance key company public policy, branding, and revenue goals in Pennsylvania. References
Damien Canfield - Regional IT Director
Rachel Schauger - Project Manager
Richard VanMarter - Director of Client Delivery
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