Poppii Adams ad3bw3@r.postjobfree.com

WORK EXPERIENCE

Security Professional - Allied Universal Security - February 2017 to June 2023 Access Control and truck and employee check in. Patrol perimeters of employee parking areas, buildings, office spaces, and parking garage. Document of daily activities and duties. Secure entries and exit doors. Record information on handheld computer devices. Report any suspicious activity. Verify personal information for Vendors and Visitors Access control and Employee badge processing. Responsible for observation and reporting. Know the policies and safety procedures. Provide the best customer service and professionalism by communicating with Management to ensure the client is pleased with the employer' service. Greet new employees and offer help if there is any distress. Assist and Train New Hire Employees by explaining company policies and expectations. Complete any other duties assigned by management. Supervise and coordinate the delivery of quality services on a specific shift at an assigned contracted business in need of security observation carried out by a committed mission and valued purpose. Customer Service Representative - Rent A Center - Houston, TX June 2013 to February 2017 Meet and greet with customers by explaining new store promotions and lease program options to purchase furniture, electronics, and appliances with second chance financing. Answer inbound calls to promote weekly sales benefits and process monthly payments. Make outbound collection calls to collect past due payments. Use the Hi Touch Computer System. Provide and explain sales quotes. Verify all customer information to be approved. Create and explain completion rules to the lease contract. Use account management skills to contact past due account holders and explain late fee charges. Educate the importance and benefits of making on time monthly payments. Maintain office space by organizing files and ordering supplies for the work area. Communicate with the Store manager about weekly sales and store promotions.

Guest Service Representative - Studio 6 Motel, - Houston, TX January 2010 to June 2013 Communicate and answer questions about room rates and amenities. Provide the best guest service. Register guests and manage reservations online, over the phone, and in person. Inform customer about different payment methods and verify their credit card and ID information. Perform check-in and check-out tasks, and stock all necessary supplies for guests. Clean and sanitize all office areas and equipment. Complete any other duties assigned by management. EDUCATION GED High School 1999 Security Training Academy 2017 Associate Degree Business Management 2019