Customer Service Accounts Payable
Resume:
Presentation of Qualifications
Nancy B. Cota
Shallotte, NC 28470
910-***-**** ad3bvw@r.postjobfree.com
CUSTOMER SERVICE/ACCOUNTING PROFESSIONAL
Profile * More than 25 years successful experience in customer service and support with recognized strengths in account maintenance, problem solving, and trouble- shooting, sales staff support, and attention to detail.
* Possess solid computer skills.
* Excellent working knowledge using Microsoft Office, Excel, Word, and QuickBooks.
* Ability to train, motivate, and supervise customer service employees.
* A team player encouraging a supportive team environment.
* Develop employee schedules, process payroll and payroll filings, maintain inventory, Process accounts payable and receivables.
Synopsis of * Increased customer retention.
Achievements * Proactive planning led to notable increase in morale and internal promotions.
* Achieved 90-95% in customer satisfaction surveys. Holden Beach Marina, Holden Beach, NC – 3/2015 – 11/2019 Employment Customer Service Representative
* Perform customer service duties, accounts payable, accounts receivable, ship’s store and Parts department, maintain inventory, execute storage contracts, schedule launches, maintain gas and diesel pumps, including price changes and level readings, maintain monthly and quarterly service contracts, answer phones and direct to proper customer service executive. Family Dollar Stores, Matthews, NC – 10/2010 – 07/2014 Store Manager
* Supervise store employees, maintain weekly scheduling, payroll, and employee performance reviews.
* Quickly and effectively solve customer concerns.
* Maintain inventory, quality control/satisfaction records.
* Work effectively with other store managers to solve concerns in other stores. Additional Experience in Full Charge bookkeeping, including A/P, A/R, Payroll, and Skills Financial Statements, along with many years of Customer Service. Education High School Diploma – Neshaminy High School, Langhorne, PA – Graduated 1981 1.5 Years College – Bucks County Community College, Newtown PA – Business
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