Winston R Rodriguez

703-***-****

ad3bos@r.postjobfree.com

Experience:

SCORE Association, Herndon, VA February 2020 – Present Customer Service Administrator

§ Answer main phone line; act as the company gatekeeper by screening phone calls and routing callers to the appropriate party.

§ Respond to general inquiries about SCORE, direct individuals to local chapters, provide product and service information, suggest appropriate online resources, handle customer service questions.

§ Monitor, organize, and forward emails to the appropriate staff; log help desk requests into the Zendesk tracking system.

§ Resolve customer service problems by clarifying the complaint, determine the cause of the problem, explain the best solution, direct to the appropriate staff member, follow up to ensure resolution.

§ Provide support to volunteers and clients to ensure a positive experience. Loudoun County Department of Family Services, Leesburg, VA Customer Service Representative August 2019 – January 2020

§ Greeted customers at front counter and assisted with the check-in process.

§ Helped Spanish speaking clients both in person and over the phone.

§ Answered incoming calls and transferred to appropriate department, responded to customer inquiries, researched case issues and denials as requested.

§ Connected clients with caseworkers, emergency services, homeless shelters, and health resources based on information provided.

§ Responsible for sorting incoming mail on a daily basis; redirected time-sensitive and confidential material. Access National Bank, Leesburg, VA

Customer Service Representative February 2019 – June 2019

§ Responded to customer requests via telephone and email; researched and resolved problems and concerns.

§ Provided exceptional customer support and ensured client satisfaction.

§ Reviewed customer transactions and behaviors based on system generated alerts.

§ Studied and analyzed transactions to detect money-laundering activity; identified and reported questionable trends. Rappaport, McLean, VA

Lease Collections Specialist July 2018 – February 2019

§ Responsible for collecting monthly lease payments from over 400 tenants; presented collection efforts at monthly AR meetings.

§ Contacted delinquent leaseholders daily, collected rental payments, and provided statements of account upon request.

§ Provided excellent customer service to all clients with professionalism and patience and ensured adherence to the lease.

§ Communicated with tenants to address their concerns and summarized all interactions in accounting system. DIRAK, Inc., Sterling, VA

Accounts Receivable Analyst March 2017 – July 2018

§ Generated 30-40 client invoices daily; submitted invoices through vendor portals or accounts payable points of contact.

§ Received payment information from customers and processed all credit card transactions.

§ Responsible for daily bank deposit and cash application (ACH payments, wire transfers, lock box, live checks mailed to office).

§ Worked on collections for over 200 accounts; followed up on past due invoices and focused on building relationships with clients. Long Fence, Chantilly, VA

Collections Specialist January 2016 – February 2017

§ Responsible for collections on over 25 corporate accounts; generated aging report and followed up on outstanding balances over 60 days past due.

§ Provided updated invoices to reflect payments received and true amounts due.

§ Researched past due accounts, completed appropriate paperwork (lien wavers) in order to receive payment for unpaid invoices.

§ Collected approximately $255,000 from high priority clients (Fairfax County Public Schools, City of Fairfax, Loudoun County, City of Alexandria). EFE News Services, Washington, DC

Accounts Receivable Specialist January 2010 – December 2015

§ Generated and sent over 350 monthly subscription invoices and created special purchase invoices as requested.

§ Prepared monthly AR report, met with sales department and management team to discuss each client’s account status and collections plan as needed.

§ Contacted customers regarding status of outstanding balances over 60 days past due; worked with outside collections representative when necessary.

§ Responsible for daily bank deposits, credit card transactions, and customer account reconciliation in accounting system (Sigex).

§ Processed payroll semi-monthly using the ADP database for all hourly and salary employees. Crowell & Moring LLP, Washington, DC

Collections Specialist June 2008 – November 2009

§ Assisted with the daily cash application and write-off process; followed up and collected on outstanding balances over 60 days past due.

§ Generated collections/AR report on a monthly basis, sent to attorneys and provided additional information as requested.

§ Worked with attorneys and administrative assistants to ensure invoices reflected the correct WIP.

§ Provided internal and external customer service, and answered all questions pertaining to outstanding invoices. ESI International, Arlington, VA May 2002 – June 2008 Billing and Accounts Receivable Specialist April 2006 – June 2008

§ Responsible for the invoicing and collections of over 30 client accounts; invoiced over 200 individual students per month.

§ Reviewed client contracts and master training agreements to ensure accurate billing and timely payments.

§ Followed up with client contacts to collect any unpaid invoices over 40 days past due and responded to any questions or concerns.

§ Worked with accounting group to track and apply payments to appropriate invoices in Peopleware. E-Training Customer Service Specialist May 2002 – April 2006

§ Assisted e-training students from pre-course general inquiries through course completion.

§ Processed course enrollments in a timely manner; entered registrations into Peopleware ensuring accuracy of pricing and billing information.

§ Communicated with students via email and telephone to answer questions and resolve issues with their online courses.

§ Responded to instructors’ requests concerning students and course administration. Skills:

§ Fluent in oral and written Spanish.

§ Microsoft Office, Windows, Adobe Acrobat, Peopleware, Elite, ARCS, Sigex, ADP, Navision, Pay Trace, Salesforce, Yardi, Laserfiche, VACMAS. Education:

§ Wakefield High School, Arlington, VA

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