Rick M. Laden

**** *. ****** **.

Tulsa, Oklahoma 74114

918-***-****

ad3bf8@r.postjobfree.com

PROFESSIONAL PROFILE:

Mid-level manager with diverse background combining extremely high goal-driven responsibilities with intense follow-up and motivation of employees. Visionary with completing tasks through others within conservative budget. Competitive nature results in excellent sales ability with established track record. Practical, articulate, and creative with proven ability to solve difficult business problems. Largely successful resulting in personable, good-natured and relationship building personality. Expertise include:

Mid-level Manager

Extensive personal relationship building/sales experience

Strategic planning and budgeting

Vast experience in communications with high-level customers

Life, Property and Accident and Health Insurance

All facts of collections of loans

Financial statement analysis

Extremely competitive in results-oriented environment

Second Mortgage origination

Retail Sales Management/Operations

EDUCATION:

OKLAHOMA STATE UNIVERSITY, Stillwater, Oklahoma Graduated: 1981

Bachelor of Science – Finance

Minor: Economics

***Earned 100% of college expenses

EMPLOYMENT:

CITY OF TULSA

Tulsa, Oklahoma

February 2023 - Current

Automotive Storekeeper - Located and dispense commercial vehicle parts to mechanics.

AUTOZONE

Tulsa, Oklahoma

April 2022 - April 2023

Assistant Store Manager - Oversee store operations under the direction of the store manager.

NORTHERN TOOL

Tulsa, Oklahoma

February 2022 - April 2022

Senior Assistant Manager - Oversee store operations under the direction of the store manager.

BIG LOTS STORES

Tulsa, Oklahoma April 2015 – February 2022

Assistant Store Manager of Operations – Responsibilities include screening applicants for hiring, management of store associates for their respective job responsibilities providing feedback, “coaching in the moment” and initiating disciplinary measures when needed.

Additional operational duties include monitoring and initiating corrective measures to achieve company goals relating to payroll budgeting, customer satisfaction surveys, cashiering numbers and completing company mandated daily, weekly and monthly tasks on time.

Oversee the furniture department ensuring that store staff meet sales goals and offer company financial products to our customers. Assist in both loading and unloading furniture from vendors and customer vehicles.

Manage building maintenance, vendor check in/check out of store products, hazardous material.

FAMILY DOLLAR

Tulsa, Oklahoma June 2014 – May 2015

Store Manager – Oversees all dimensions of leading a discount retail store including controlling shrink, inventory

Levels, payroll, mentoring, developing and management of staff.

WALGREENS May 2006 – May 2014

Tulsa, Oklahoma

Assistant Store Manager – Oversees all dimensions of leading a drug store with acute accountability for operational goals.

Developed an effective method of leading employees to specifically assigned task in an effort to maximize productivity.

Improved sales dollars per customer by 6% in the past year, 2012.

Extensive knowledge in analyzing all measurable financial criteria to ensure maximized profitability, including areas as script count, payroll expense and both fixed and variable cost

Huge emphasis in leading crew to providing happy customer service experience.

EAGLE CREDIT July 2002 – March 2006

Tulsa, Oklahoma

Collection Manager – Facilitates, leads, motivates and develops a staff of 21 personnel for the purpose of maximizing revenue for MARS, Inc.

Developed an efficient method of managing 800,000+ assets for efficient collections which has resulted in a 20-30% improvement in revenue over a 36 month period.

Measurable 10-20% consistent improvement in production in the bottom one-half collectors over the past thirty-six months.

Motivated top producers to higher production results through self-confidence building, daily collection challenges and brainstorming sessions.

Successfully built a consistent positive team atmosphere by conducting daily floor meetings – provided a daily collection information sheet explaining policy and collection procedures. Recognized high producers and solicited collectors to offer their insight to the group.

Lead and managed the collection staff to a more professional, ethical and “work ethic” oriented office atmosphere.

Increased collections in the Legal Department by over 100% in the past six months.

Continually challenge and solicit staff to provide their ideas for improved policy and procedures resulting in employee dedication to their job and company they work for.

WILLIAMS COMMUNICATIONS March 2001 – March 2002

Tulsa, Oklahoma

Credit and Collection Analyst – Portfolio account management in the Collection and Credit arena of $40 million in monthly recurring revenue.

Designed an effective management system of customer accounts for most efficient prioritizing and follow up resulting in increased efficiency of day-to-day tasks. Presented this system in a staff meeting resulting in widespread implementation and use.

Consistently reduced the number of past due customer every month, which maximized collection of account receivables.

Efficient management and processing of customer disputes. This reduced customer complaints and increased accuracy of invoices.

WORLDCOM January 1999 – February 2001

Tulsa, Oklahoma

Quality Assurance Analyst – Responsible for quality control of Wholesale Customer Service, i.e. Provisioning, Maintenance, Customer Support and Customer Service. Initiated management meetings to present ideas for improved efficiency and customer service.

Designed extensive audit reports and presented suggestions to management resulting in enhanced productivity and efficiency.

Provided comprehensive reports to customers regarding cause of services outages and plans to prevent future occurrences. This resulted in a greater degree of customer understanding and satisfaction of our services.

Responsible for all executive level complex customer complaints involving coordinating conference meetings with representatives from various organizations within the company and the customer for resolution purposes. Efficient and timely handling of these reduced customer complaints by 50% in the first year.

Corporate Credit Analyst – Responsible for analyzing of customer financial statements for the purpose of extending credit and forecasting future revenue.

Processed customer disputes in an expedient manner bringing forth better customer satisfaction of my handling of their account.

Negotiate workout arrangements on past due customers which brought closure to pending bad debt accounts.

Managed a portfolio of $30 million of monthly recurring revenue. Organization and efficiency brought forth an accurate accounting of the past due balances. This resulted in a higher percentage of collections from customers.

COMMERCIAL FINANCIAL SERVICES – CFS January 1995 – January 1999

Tulsa, Oklahoma

Department Head – Extensive departmental management experiences in all types of collections, i.e. home equity loans, F.D.I.C. loans, Small consumer loans and credit card loans. Supervise six section managers.

Recognized company-wide in 1996 for achieving a two million dollar monthly goal three months in a row.

Volunteered to assist in the development of software for the newly created Related Assets Division.

Selected to assist in the start up of the company‘s Related Assets Division.

Recognized company-wide as achieving the highest percent to goal four out of five times in the second half of 1998.

FGB REALITY ADVISORS August 1993 – January 1995

Tulsa, Oklahoma

Commercial Account Officer – Extensive dealings in negoatiating “loan workouts” on foreclosed commercial and investment properties. Heavy experience in dealing with bankruptcies and foreclosed properties. Attended daily loan committee meetings for the purpose of discussing and seeking approval to “loan workouts” resolutions.

Recognized company-wide as the top liquidating account officer in the company for a month. This accomplishment maximized collection for our investors.

Consistently ranked in the top 15% of success of collection of accounts.

ITT FINANCIAL SERVICES June 1988 – August 1993

Tulsa, Oklahoma

Branch Manager – Extensive departmental management experience in all types of collections, lending, i.e. sales purchases, small consumer loans and home equity loans. Process loan applications, analyze and compute information for approval process. Close loans and present insurance products. Attended “341” bankruptcy hearings for the purpose of seeking reaffirmation. Attended small claims Court for “loan workout” arrangements and for seeking judgments. Licenses to sell life, accident, health and property insurance.

Recognized area-wide for receiving “Branch of the Month” four consecutive months in a row in 1990. The criteria used was based on Loan, insurance and collection goals.

Received statewide honors as “”Top Insurance Salesperson” in 1989.

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