Heather Hicks

Plattsburgh, New York *****

Professional Experience:

• Dedicated and highly organized Administrative assistant, Community Outreach Coordinator, office support, with a proven track record of delivering exceptional administrative support and customer service in fast-paced environment.

• Experience in phone equites, filling, scanning documentation, record management, event management, calendar management, scheduling, meetings, data entry, financial future, Claims Investigator, project manager, funds and as assigned.

• Proficiency in Microsoft Office, including Microsoft Word and Excel, outlook and Microsoft Project.

• Strong verbal and written communication skills and strong analytical capabilities and possesses keen attention to detail and strong decision-making skills to efficiently manage multiple tasks simultaneously.

Education:

Associate's degree in Human Services

Clinton Community College - Plattsburgh, NY

September 2018 to May 2019

Associate in Science (AS) in General Studies

Cazenovia College - Buffalo, NY

January 2015 to June 2017

2 years in Nursing

Clinton Community College - Plattsburgh, NY

January 2007 to January 2009

Skills:

• Filling

• Scanning

• Appointments

• Scheduling

• Meetings

• Phone equities

• Calendar Management

• Documentation

• Record keeping

• Social work

• Crisis intervention

• Presentation skills

• Event planning

• Addiction Counseling

• Medication Administration

• Case Management

• Individual / Group Counseling

• Crisis Management

• Data Entry

• Proficient in computer programs; Microsoft Word, Excel etc... (10+ years)

Work Experience

Community Outreach Coordinator

JCEO - Plattsburgh, NY

October 2019 to October 2020

• Responsible for all of my paperwork and clerical duties.

• Maintain all the paperwork and documentation and maintain a proper data required.

• Plan, implement, and evaluate community outreach programs and initiatives.

• Identify community needs and develop strategies to address them

• Promote the organization's mission, values, and initiatives through various channels.

• Prepare press releases, newsletters, and other communication materials

• I was responsible for helping clients that needed shelter, heat, clothing, food, and basic necessities that clients did not have.

• I learned their computer program called Captain which was where we entered all the clients’ data.

Payroll clerk

Corcraft Industries - Albion, NY

September 2014 to November 2017

• Calculate wages, salaries, overtime, and deductions based on established policies and regulations.

• Process payroll accurately and on time, adhering to pay schedules.

• Maintain accurate and organized payroll records, including employee files and tax-related documents.

• Prepare and submit reports as required for internal and external audits.

• Responsible for running the laser machines and rotary engravers after designing what the customer wanted. This includes clocks, pens, Plaques and several other items.

Customer services

Friendly's - Plattsburgh, NY

March 2012 to July 2013

• I was responsible to provide excellent customer Service to our customers and to seat them.

• Maintain accurate and detailed records of customer interactions and transactions.

• Document issues, resolutions, and feedback.

• Analyze patterns and trends in customer complaints.

• Work with relevant teams to address recurring issues.

• I also was a server and that entailed providing great customer service And taking and delivering their orders in a timely manner

Account Receivable Clerk

UPS - Champlain, NY August

2005 to March 2006

• Data Entry.

• Call clients who were past due on payments.

• Performed all clerical duties.

• Collect and verify employees' time and attendance records.

• Ensure accuracy in reported hours and adherence to company policies

• Stay informed about changes in tax laws that may affect payroll processing

• Ability to work independently.

• Ability to enter data with minimal errors.

Education

Associate's degree in Human Services

Clinton Community College - Plattsburgh, NY September 2018 to May 2019

2 years in Nursing

Clinton Community College - Plattsburgh, NY

January 2007 to January 2009

Associate in Science (AS) in General Studies

Cazenovia College - Buffalo, NY

January 2015 to June 2017

Skills

Social work

Crisis intervention

Presentation skills

Event planning

Addiction Counseling

Medication Administration

Case Management

Individual / Group Counseling

Crisis Management

Data Entry (10+ years)

Proficient in computer programs; Microsoft Word, Excel etc... (10+ years)

Additional Information

Contact this candidate