General Manager Customer Service

JAQUEZ SMITH

Dublin, GA ***** 478-***-**** ad3axz@r.postjobfree.com

PROFESSIONAL SUMMARY

Chef with 10 plus years of experience in managing and running very relentless restaurants. Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Successful Assistant General Manager oversees daily operations, employee activities and customer satisfaction. Adaptable and skilled at handling administrative tasks and customer complaints. Focused on cutting costs by monitoring overhead and boosting employee performance. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

Equipment Installation

Performance Management

Employee Scheduling

Team Motivation

Training and Development

EXPERIENCE

Dish Technician

Dish Network Macon, Ga

June 2023 - Current

Tested equipment following installation or repair, verifying functionality and adherence to specifications.

Assessed project needs and scope, using manufacturer's instructions, technical specifications and building permits to verify material and labor requirements.

Observed and promoted safety protocols while working in dynamic environments, including climbing poles and ladders, or entering manholes and cable vaults.

Assistant General Manager

Ruby Tuesday Dublin, Ga

June 2022 - June 2023

Improved profits by controlling costs without sacrificing service or overhead needs.

Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.

Made sure labor was at an acceptable percentage.

Kitchen Manager

Company Supply Dublin, Ga

February 2021 - May 2022

Managed performance of kitchen employees through regular evaluations, coaching, discipline, and motivation.

Achieved food preparation goals consistently, including maintaining full compliance with consistency, quality, and freshness guidelines.

Directed teams in proper sanitation procedures for daily-use items and large equipment such as freezers and refrigerators.

Assistant Manager

Captain Ds Dublin, Ga

October 2020 - March 2021

Helped senior managers run smooth operations by independently handling day-to-day requirements.

Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

Maintained operational performance by skillfully handling opening and closing tasks.

General Manager

Holy Smokes Dublin, Ga

January 2016 - June 2020

Achieved revenue and profit targets through solid promotional and budget control strategies.

Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.

EDUCATION

Certification

Auguste Escoffier, Bolder, Colorado

June 2025

LANGUAGE

Englishaspose_nerdinfographic_0_5

Native

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