Staff Assistant Customer Relations

RASANGI SAUMYA GUNARATHNE MARASINGHE

ARACHCHIGE

***/*, ****** *********** **, Ranwala, Kegalle, Sri Lanka 70162 +94-76-630-**** ad3akw@r.postjobfree.com

Organized Bank Staff Assistant knowledgeable about products and services at the leading banking institution of Sri Lanka, Bank of Ceylon. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention, branch operations, sales and application processes for over 14 years. Bank Staff Assistant, 02/2013 - Current

Bank Of Ceylon

Processing loan applications and documentation in accordance with bank policy, including reviewing applications for completeness, contacting applicants to gather missing information, and preparing loan closing documents

Preparing financial statements and reports such as account reconciliations, cash flow analyses, and income statements

Answering customer questions about all aspects of banking products, services, and options

Processing incoming deposits from customers by updating records in the accounting system and verifying amounts with customers

Processing outgoing payments from customers' accounts by updating records in the accounting system and issuing checks or initiating wire transfers, as applicable Provide administrative support for managers and directors, including managing calendars, arranging meetings, and arranging travel arrangements Register new clients for online banking services, help existing clients manage their accounts online, and troubleshoot problems with electronic banking systems Provide basic advice and information on banking products and services, including commercial loans, mortgages, checking accounts, savings accounts, certificates of deposit

(CDs), mutual funds, stocks and bonds, money market accounts, and credit cards Conduct research on financial markets or specific industries to provide information to company management

Secretary

Bank Of Ceylon

2009

Warmly greets clients.

Writes, proofreads, and edits correspondence.

Plans and schedules meetings for banking officers and reschedules missed appointments. Oversees the calendar for bank management.

Develops, organizes, and maintains files.

Maintains inventory and purchases equipment and supplies as needed; negotiates with vendors concerning purchase of routine banking supplies. Oversees the basic maintenance of office equipment. PROFESSIONAL SUMMARY

WORK HISTORY

Diploma in Mass Media at Kariyakarawana Journalism Institute, Colombo, Sri Lanka. National Certificate in Secretarial Practice at Technical College, Sri Lanka. Successfully Completed completed a diploma in typing, Sri Lanka. Secondary Level Diploma Education : 2000

Mahamaya Girls' College, Kandy, Sri Lanka

Primary Level Education : 1997

Kegalu Girls' College, Kegalle, Sri Lanka

Administrative support

Payment processing

Branch operations

Account management

Team collaboration

Document verification

Fraud detection

Conflict resolution

Credit analysis

Data entry accuracy

Transaction processing

Banking software navigation

Sales proficiency

Cash handling expertise

Facebook/ Saumya Gunarathne

Instagram/Saumya Gunarathne

Sinhala: Native language

English: B2

Upper intermediate

Member of the netball team of the Bank of Ceylon and played a leading role as a shooter. National level winner for over 14 years in 1st, 2nd, 3rd place and for Bank of Ceylon. Winner in 100m, 200m, and long jump mage events.

Champions since 2010 for the Bank of Ceylon Netball Team. Member of the school prefect board.

Member of the school drama team.

Member of the school music group.

Members of the school interact club.

Available on request

Every detail mentioned above is true to the best of my understanding and belief. I will make it my earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust with me.

PROFESSIONAL QUALIFICATIONS

EDUCATION

SKILLS

PORTFOLIOS

LANGUAGES

SPORTS

EXTRA CURRICULAR ACTIVITIES AND MEMBERSHIPS

REFERENCES

DECLARATION

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