Sharita

Miller

IT Professional

Sharita Miller

Baltimore, Maryland

240-***-****

ad3ahh@r.postjobfree.com

ㅡ

Profile Prospective tech professional with a foundation in healthcare, eager to pursue a career in the IT industry. Passionate about transitioning into the IT field while leveraging sales and administrative expertise. ㅡ

Experience Bello Machre/ Direct Support Professional March 2023 - PRESENT, Severna Park, MD

● Provides direct care to those with intellectual and developmental disabilities

● Fosters positive relationships between caretakers and individuals served.

● Document services provided using iCare cloud based EHR

● Ensures client safety and maintaining a safe environment

● Encourages client engagement in social networks and communities

H & R Block/ Tax Specialist

December 2022 - PRESENT, Parkville, MD

● Conduct face-to-face and remote tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email)

● Prepare complete and accurate tax returns

● Generate business growth, increase client retention, and offer additional products and services, communicate and coordinate regularly with leaders and peers about how your remote work is impacting result

● Provide clients with IRS audit support

● Mentor and support teammates

Mosaic Community Services / Service Coordinator

August 2018 - December 2021, Baltimore, MD

● Assessed the service needs of clients using DLA-20 assessment and connect them with the correct provider

● Documented services provided using cloud based EHR

● Assessed client issues and provide recommendations to fix problems

● Ensured each client is given the necessary services and follow up to fill ongoing service needs

● Facilitated programs and services, job training & transportation ㅡ

Skills

● Hardware management

● Operating system installation and support for Windows, Linux & MacOS

● Software troubleshooting

● Networking and connections

● Device and network troubleshooting

● Basic security concepts

● Time-management skills

● Mobile device administration

● Interpersonal and customer service skills

● Virtualization & cloud computing

● Strong communication skills

● Analytical and problem solving

● Sales and marketing

● Attention to details

ㅡ

Education ● Per Scholas / Tech School

September 2023-PRESENT

● Patterson High School / Diploma

1999-2003

Contact this candidate