Mettalikka Stovall
CUSTOMER SERVICES SALES
Detroit, MI 48217
ad39v8@r.postjobfree.com
Looking for a position to exercise extensive experience in Sales and Customer Service can contribute to the customers' satisfaction and over all company's success. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Associate/Cashier/Customer Service
Target - Allen Park, MI
August 2019 to Present
Responsible for the sales and upkeep of the Men's department of the store. Security Guard
CSC (Corporation Service Company) - Torrance, CA
February 2014 to Present
Security Guard for students at USC College.
Customer Service Representative
Direct Dialog/DTE - Highland Park, CA
January 2020 to June 2020
Responsible for answering calls and helping customer with any heating or electric bill issues, payment and update information for customer.
Day Porter
Mr. Kleen Maintenance - Troy, MI
February 2019 to August 2019
Responsible for upkeep and cleaning the restrooms and kitchens and office and hallways of the Beaumont administration building.
Key Holder
New York and Company - Westland, MI
February 2018 to February 2019
Responsible for any sales, cashiers, the open and close of the store and upkeep of the store during business hours.
Housekeeper, Customer service
Labor Ready - Los Angeles, CA
February 2014 to February 2015
Sent to different jobs sites to assistant employers with anything that is needed. Housekeeper
Kaballah Center - Beverly Hills, CA
February 2013 to August 2013
Cleaned residential home of the Kabbalah Center owners. Family of 6 including a new baby and a dog. Also responsible for laundry daily.
Cashier
Ross Clothing Store - Los Angeles, CA
September 2012 to December 2012
Cashier and sales person.
Assistant Manager
Rainbow Inc - Redford, MI
August 2006 to December 2007
Assisted the store manager with day to day assignments help delegate instruction to fellow coworkers. Head Cashier. Key holder was able to open and close the store with out manager supervision Education
Certification of Travel Specialist in Travel
Travel Education Institute - Southfield, MI
February 1998 to June 1998
Associate in Business administrationAccounting and Marketing Davenport University - Dearborn, MI
1997
Skills
• customer service. (10+ years)
• housekeeping (3 years)
• RECEPTIONIST (4 years)
• RETAIL SALES (10+ years)
• Travel Agent (10+ years)
• Call Center (10+ years)
• Security (4 years)
• Time Management
• Excel
• Microsoft Word
• Word
• Inventory (3 years)
• Training
• Customer Service (10+ years)
• Microsoft Office
• Organizational Skills
• Maintenance
• Typing
• Sales (10+ years)
• Communications (10+ years)
• Management
• Cleaning
• fast learner
• Painting
• Data Entry
• CSR
• Customer Care
• Customer Support
• Porter Experience
• Residential Cleaning (4 years)
• Laundry
• Custodial Experience
• Telemarketing
• Commercial Cleaning
• Cold Calling
• Medical Receptionist
• Medical Records (4 years)
• Marketing
• Event Planning
• Merchandising
• Food Preparation
• Medical Billing
• Supervising experience
• Filing
• Medical Scheduling
• Cash Handling
• Insurance Verification
• Research
• Medical Office Experience
• Filing (10+ years)
• ICD-9
• Medical Coding
• ICD-10
Certifications and Licenses
Certified Travel Agent
Security Guard
First Aid Certification
Assessments
Scheduling — Proficient
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Work Style: Reliability — Proficient
May 2019
Tendency to be dependable and come to work
Full results: Proficient
Personality: Customer Service Fit — Proficient
June 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Data Entry — Highly Proficient
June 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Electronic Health Records: Best Practices — Highly Proficient August 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient
Medical Receptionist Skills — Highly Proficient
August 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Retail customer service — Highly Proficient
January 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Sales skills — Highly Proficient
January 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Call center customer service — Proficient
March 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer focus & orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Front desk agent (hotel) — Proficient
January 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer focus & orientation — Familiar
July 2021
Responding to customer situations with sensitivity Full results: Familiar
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
HR: Compensation & benefits — Familiar
January 2021
Knowledge of compensation and benefits programs
Full results: Familiar
Sales skills — Highly Proficient
January 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Sales fit — Proficient
July 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
• sales
• customer service
• housekeeping
• Travel Agent
• call center