SKILLS

Project Management, Distribution Management, Branding and Marketing Development, Search Engine Optimization with Google Analytics, Shipstation, CRM, EPIC, SharePoint Automate, Microsoft Word, Excel, Outlook, and PowerPoint

PROFESSIONAL RELATED EXPERIENCE

CHICAGO DEPARTMENT OF PUBLIC HEALTH Chicago, IL

Project Manager – Personnel Planning – Grants and Administration January 2022 – December 2023

Project Manager – Agile Liaison Team April 2021 – December 2022

Acted as the primary liaison to the sourcing vendor and city departments related to grant-funded hiring initiatives

Responsible for monthly Agile invoice reconciliation to ensure contract compliance

Managed coordination of interviewing, hiring, and promotional processing of potential candidates

Collaborated with executive leadership and management to improve and streamline hiring processes

Initiated and led job classification meetings to ensure equitability across city departments and programs

Developed and managed communication strategies to promote visions for grant missions and programs

Reviewed and explained personnel programs and policies

Worked directly with Commissioners to drive project objectives through defined project plans

Coordinated meetings with the Chicago Department of Human Resources on matters of classification, recruitment, employee selection and hiring procedures

Provided support to program leaders and Subject Matter Experts in evaluating and assessing program needs

Collaborated with Commissioners and cross-departmental leadership to evaluate and assess program needs and service gaps

Responsible for managing multiple large, complex hiring projects and processes

Managed the relationship with third-party sourcing team and acted as the liaison for employee onboarding process

Co-developed and automated Position Request Form process to streamline city-wide hiring and onboarding processes

NEXT HEALTH CHOICE Chicago, IL

Business Development & Communications Director January 2020-October 2020

Procured investment of $1.5 Million in funds through Venture Capitalist Company

Led and managed Customer Success Management team program

Collaborated with Sales and Operations teams to guarantee consistent internal corporate communications

Developed and managed employee onboarding projects and training programs

Implemented and managed various internal communications initiatives with the Board of Directors and Human Resources.

Analyzed customer data to identify trends and opportunities for client adoption

Created targeted content for press releases, website, internal communications and conferences

Developed and maintained network of strategic contacts to enhance media presence

Collaborated with assigned clients/stakeholders to develop content for external/internal communication strategies

Elected member of Board of Directors

Injury Medical Solutions Chicago, IL

Communications Manager/Training Manager January 2019-January 2020

Developed and implemented communication strategies to promote Injury Medical Solutions billing portfolio

Developed and managed employee onboarding projects and training programs to ensure consistent company messaging

Collaborated with sales and operations teams to guarantee consistent corporate communications

Analyzed payment data to identify trends and opportunities for vendor communication initiatives

Monitored industry payment trends to identify risk and opportunities and provided insight to upper management

Managed all planning of events, yearly conferences, and public relation initiatives

Developed and managed company branding project, launch, and internal brand training

Developed and managed sales model for outside sales team to ensure consistent communication

Cultivated and maintained relationships with media, vendors, and key stakeholders to ensure positive brand awareness

OBILITY Chicago, IL

Operations & Public Relations Manager, Patient Care July 2016-December 2018

Managed building and warehouse operations, ensuring effective management of facilities and optimizing logistical processes

Managed Patient Advocate, Communications, Major Medical Billing, Service Technicians and Patient Care Operations

Leveraged industry conference insights to improve cash flow by 20% within 2 months

Implemented and Managed Customer Success Management projects

Developed and Managed company rebranding project and launch, internal brand training, and client events

Developed/Implemented Patient Advocate conversation for parent and sister company, resulting in a 4.9 customer rating average

Partnered with third-party software provider to influence product vision for patient authorization and benefits calculation project

Partnered with the VP of finance to manage the revenue cycle of two patient care departments

Created/Developed/Trained self-pay conversation protocol, resulting in 14k in collections in the first month

Provided oversight of billing projects between home office and third-party biller resulting in 80% efficiency of clean claims

Developed/Implemented employee portfolio project for employee performance management

Streamlined the patient intake process by leveraging CRM tools to decrease intake time by 30%

NORTH SHORE UNIVERSITY HEALTH SYSTEM Skokie, IL

Patient Access Specialist September 2015-July 2016

Managed patient intake for multiple Medical Group/Hospital departments while applying correct workflows and protocols

Collected patient demographic information and accurately input data into EPIC EMR system

Scheduled appointments, procedures, and events at various NorthShore locations

Registered and verified insurance eligibility and informed patients of their financial responsibility

Adhered to strict HIPAA guidelines when speaking with patients and families

Audited patient intake calls for team quality assurance reporting

Developed and implemented quality assurance programs and projects to streamline intake processes

SMX STAFF MANAGEMENT Chicago, IL

Risk Management Claims Manager, Centralized Services Supervisor April 2014-September 2015

Managed departmental workflow and operation projects

Conducted coaching and training of team members through observation leveraging performance metrics

Managed expense accounts for internal and first aid claims across multiple vendors

Managed claims from inception through complete resolution

Scheduled/conducted quarterly claims reviews

Developed Standard Operations Procedure Training for customer service teams

Managed shift reports, priority reports, CRM data reporting and training matrix

Fresh Tops INC Las Vegas, NV

Operations Manager, Customer Service Manager May 2012-January 2014

Supervised building construction projects, ensuring adherence to budgetary constraints and deadlines.

Managed operational expense accounts for purchasing, production, shipping, and marketing/public relations departments

Developed, managed, and reviewed warehouse inventory reporting database projects

Managed operational processes in the production, shipping, marketing, and customer service departments

Developed, implemented, and managed social media campaigns and branding projects using Google Analytics

Interviewed and hired shipping, production, and customer service employees

Planned and managed promotional event operations

Conducted performance appraisal reviews of 100+ employees

Conducted monthly shipping analysis for FedEx, USPS, and UPS Service Level Agreements

Developed, implemented, and managed customer service SOP's

Screened, interviewed, and hired customer service staff and public relations staff

Trained incoming staff on products, customer service SOP's, and Shipstation Database

Monitored and provided coaching on customer service calls and response emails for quality assurance

Performed performance appraisals for customer service, distribution, and email response teams

EDUCATION

Murray State University, Murray, KY

Bachelor of Science in Organizational Communication; Minor in Advertising, 2001

PROFESSIONAL ACHIEVEMENTS

Featured Speaker – InstaMed User Conference 2018

NHC Board of Directors (Elected)

Featured Guest Speaker – “Five strategies critical to achieve payment assurance through patient engagement” HBMA Revenue Cycle Management Conference

Guest Speaker – InstaMed Healthcare Payment Summit PR - Payment Matters Podcast w/ Jeff Lin (Healthcare/technology visionary, SVP of Product

Published – HBMA Article – Proven Strategies to Implement Effective Financial Engagement for Patients

Acension Performing Arts Executive Board

Executive Board

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