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Administrative Assistant Customer Service

Location:
Dumfries, VA
Posted:
March 11, 2024

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Resume:

Angelina Bonaventure

Administrative Assistant

ad39oh@r.postjobfree.com

240-***-****

MD, US

Dynamic administrative assistant with decades in administrative roles, excelled in optimizing operational workflow, managing calendars, and ensuring financial precision in fast-paced settings. Skilled in orchestrating intricate travel arrangements, streamlining administrative functions, and creating impactful presentations, enhancing overall efficiency and productivity. Diligent coordinator, efficient in multi-tasking with proven skills in customer service, inventory management, event planning, travel arrangements, and maintaining records. Demonstrated leadership in guiding teams and shaping strategic choices. Detail-oriented expert, adept at data management and recordkeeping along with proficiency in utilizing Salesforce, Concur software, Microsoft Office Suite, spreadsheets, and databases elevating administrative task efficiency. Problem-solver, effective in conflict resolution, and troubleshooting with capability of prioritizing tasks, organizing workflows, and ensuring smooth office operations. Proactive planner, known for keen ability to envision and implement successful processes. Reliable professional and highly organized individual, able to prioritize tasks and deliver on tight deadlines consistently maintaining accuracy in high-pressure situations. Excellent communicator, effectively liaising across teams and departments. Trustworthy team player, committed to high level of confidentiality and discretion.

Areas of Expertise

● Administrative Coordination

● Document Preparation Data Entry

● Database Management & Inventory Control

● Office Equipment Maintenance

● Calendar Management

● Event Coordination

● Meeting & Travel Coordination

● Correspondence Handling

● Office Administration

● Customer Service

● Records Management

● Financial Acumen

Professional Experience

Wildpack Beverage, Baltimore, MD

Regional Plant Admin

Feb 2022 — Present

Support management by updating daily tasks, calendars, and ensuring prompt message communication. Manage daily departmental orders, supervise office maintenance, restocking supplies. Efficiently handle mail distribution, including scanning and forwarding relevant documents. Meticulously manage check-related tasks, including scanning, electronic depositing, and banking transactions. Monitor and track deliveries, pursue cost-effective alternatives, and obtain necessary approvals. Conduct weekly department meetings for progress reviews and issue resolution. Systematically maintain accurate order records, including bank charges. Act as problem solver, assisting colleagues, providing necessary training, and managing documents systematically.

●Monitored and managed extensive office and departmental inventory, guaranteeing consistent supply restocking to sustain seamless operations and productivity.

●Greeted and directed on-site visitors, overseeing their registration, and coordinating guided tours around the facility for memorable experiences.

●Initiated contact with new vendors and promptly resolved any ongoing concerns raised by existing vendors for seamless procurement operations.

●Devised spreadsheet systems aiding finance monitoring and inventory management, mitigating production issues and lost revenue.

●Implemented system for staff package notifications, preventing package misplacements.

●Established employee-centric event team, ensuring employee satisfaction and engagement.

●Identified alternative vendors, saving company over $7k annually with reduced costs for supplies.

Ajilon AFT (American Federation of Teachers), Washington, DC

Administrative Assistant (Temporary Assignment)

2022

Managed everyday operations like procurement, archive administration, and other managerial tasks. Supervised department assets and electronic data banks to meet information queries. Kept secondary paperwork for Center's budget, and designed said budget considering past year's outlays, inputs from department personnel, and other related datasets. Governed account handling procedures such as invoicing, outsider expense refunds, cash receipts, and card transactions. Collaborated with travel section to secure accommodation and conference rooms for meetings and arranged travel for Center personnel. Fostered and sustained constructive work alliances with colleagues, clients, and students.

●Supported the Director in administrative tasks using AFT software, ensuring streamlined and efficient management of daily operations.

●Dismantled customer dissatisfaction with diplomacy, grace, and expertise.

●Utilized Survey Builder and Survey Ape for constructing questionnaires, composing inquiries, and generating answers.

●Aided multi-disciplinary personnel with registering details regarding state regulations via legislative state tracking systems.

●Maintained precision in written interactions by scrutinizing for textual inaccuracies, layout coherence, and consistent logic.

Ajilon, Baltimore, MD

Administrative Assistant

2021 — 2022

Delivered administrative, secretarial, and project coordination aid to range of organizations as an Ajilon-assigned interim staffer. Fulfilled telephone duties, recorded messages, and streamlined interactions. Produced correspondence, evaluated analyses, and managed databases.

●Evaluated processes, provided recommendations, and optimized administrative workflow, enhancing overall efficiency within organization.

●Collaborated with teachers, identifying needs, and facilitating requests efficiently.

●Played pivotal role in assigned special projects directed by management, contributing valuable insights and efforts.

●Enhanced institutional triumph through unwavering perseverance, loyalty, and devotion.

US FOODS, Manassas, VA

Admin Assistant

2020

Facilitated operational workflow of fast-paced office by meticulously organizing and scheduling meetings and events, including room bookings, guest access, and telecommunication logistics. Demonstrated financial acumen in handling analysis and processing of all expense reports and invoices. Authored and revised materials for high-level presentations and engagements with executive leadership and board.

●Orchestrated seamless calendar management for a team of 12 members across three regions, including key stakeholders such as President, VP, Area Director of Sales, VP of Operations, Area Senior Pricing Manager, and Director of Finance.

●Enhanced efficiency of office communications by crafting and editing high-impact presentations for executive and board-level engagements.

●Showcased advanced scheduling skills in organizing meetings and events, ensuring smooth operations and optimal utilization of resources.

●Revamped weekly newsletter, resulting in heightened member engagement and increased participation within community.

T. ROWE PRICE, Baltimore, MD

Senior Administrative Assistant

2019

Provided high-level support to leadership team including managing daily calendars, coordinating intricate travel logistics, and preparing comprehensive expense reports. Took charge of preparing for meetings, presentations, and events by organizing print materials, coordinating catering, and handling other logistical aspects.

●Demonstrated proficiency in Salesforce and Concur software, enhancing efficiency in day-to-day administrative tasks.

●Proactively provided additional support and assistance to other administrative personnel, promoting a collaborative and productive work environment.

Emergency Services Consulting International (Fields Consulting Group), Chantilly, VA

Administrative Staff

2015 — 2019

Executed administrative functions, including calendar management, event coordination, and travel arrangements for the executive team. Ensured accuracy and promptness of high-volume expense reports, working closely with Accounting team to guarantee accurate financial records and prompt reimbursements. Consistently prioritized tasks to meet critical project deadlines while maintaining strict compliance with guidelines for handling sensitive data and records.

●Developed and maintained robust vendor relationships, resulting in improved rates and substantial cost savings for the company.

●Demonstrated commitment to efficiency by streamlining complex administrative tasks, including the consolidation and organization of expense reports.

●Played a key role in coordinating company events, contributing to strong team cohesion and company culture.

●Consistently met project deadlines by prioritizing and managing tasks effectively.

●Engaged in on-site trainings to enhance public safety measures enacted by police, sheriff, and fire departments.

●Maintained strict confidentiality while managing delicate information and documents.

FIRST TRANSIT, Woodbridge, VA

Customer Service Representative, Passenger Safety

2010

Delivered superior customer service in passenger safety role, responding promptly and accurately to customer inquiries and issues. Demonstrated comprehensive understanding of company policies and procedures and effectively communicated these to customers. Continually updated knowledge of local and state safety regulations to ensure highest standards of safety were maintained.

●Committed to providing timely and accurate responses to customer inquiries, enhancing customer experience.

●Showcased collaborative teamwork skills and self-directed success within projects.

●Led special projects from start to finish per management's assignments.

Additional Experiences

●Financial Risk Assessment Representative Universal Mortgage & Finance, Edgewater, MD

●Financial Risk Assessment Representative First NLC, National Lenders, Deerfield Beach, FL

Education

Coursework Completed

Massasoit College, Canton, MA

Notary Public

State of Virginia

Licenses & Certifications

CDL License with Passenger Endorsement



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