D

DEBORAH BANKOLE OWOLABI

514-***-****

ad39jh@r.postjobfree.com

*-** **** ******** ********, QC H4X1N4

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Problem solver

Product Sealing

Package Scanning

Computer Competency

Packing Boxes

Package Preparation

Merchandise Tracking

Standards Compliance

Customer Service

Customer Complaint Resolution

Product Knowledge

Customer Satisfaction

Account Management

EXPERIENCE

Package Handler

Sumal foods / Dec 2021 to Nov 2023

●Organized packages according to type, size, destination, and other specifications.

●Checked all outgoing shipments to ensure accuracy of contents.

●Managed inventory levels by tracking incoming and outgoing packages.

●Labeled parcels accurately according to company guidelines.

●Reported any lost or damaged items to supervisors immediately upon discovery.

●Ensured compliance with postal regulations regarding hazardous materials handling.

●Utilized computer systems for tracking orders, printing labels, and preparing reports.

●Scanned and sorted packages according to destinations and service type using handheld scanner.

Customer Service Representative

Fokam Nig Ltd / Dec 2019 to oct 2021

Greeted customers and provided friendly customer service.

Resolved customer complaints in a professional manner.

Assisted customers with locating merchandise within the store.

Prepared sales slips or sales contracts as needed to complete customer purchases.

Verified that all coupons were valid prior to processing them into the system.

Followed established loss prevention procedures when dealing with suspicious customers or activities.

Provided excellent customer service by helping customers locate items they were looking for.

Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Marketer

1st P&P Global Ventures / Nov 2016 to Nov 2019

Answered customer inquiries and provided accurate information regarding products and services.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

EDUCATION AND TRAINING

First degree; Business Management

September 2010

The Federal Polytechnic, Ilaro

Ogun state, Nigeria

English:

Full Professional

ACCOMPLISHMENTS

Recognized as Employee for outstanding performance and team contributions.

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