H

Cari Hanson

815-***-****

ad39fl@r.postjobfree.com

WYANET, IL 61379

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale- building techniques to maximize employee engagement and performance. SKILLS

Employee Relations

Insurance processing

Document Management

Appointment Scheduling

Employee Development

Staff Management

Schedule Management

Customer Service

Team Leadership

Computer Skills

Self Motivation

Goal Setting

Excellent Communication

Hiring and Training

Positive Attitude

Professionalism

EXPERIENCE

Vision Center Manager

Princeton, IL

Wal-Mart Vision Center/ Mar 2022 to Jan 2024

Resolve customer complaints regarding sales and service Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs

Monitor customer preferences to determine focus of sales efforts Direct, coordinate, and review activities in sales and service accounting and record- keeping, and in receiving and shipping operations

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase

Conducted weekly meetings with staff to discuss performance goals, objectives, and challenges.

Supervised and trained a team of opticians in providing quality eye care services to patients.

2 Store Manager

Princeton, IL

Family Video Inc/ Aug 2013 to Mar 2021

Direct, coordinate, and review activities in sales and service accounting and record- keeping, and in receiving and shipping operations

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs

Resolve customer complaints regarding sales and service Experience with: Desktop computers, Scheduling software Princeton, IL

Server & Food, Kramer's Kitchen/ Sep 2012 to Jan 2017 Distribute food to waiters and waitresses to serve to customers Package take-out foods or serve food to customers

Portion and wrap the food, or place it directly on plates for service to patrons9 Clean and sanitize work areas, equipment, utensils, dishes, or silverware Operate cash register, handle money, and give correct change Lead Bartender

Princeton, IL

Feb 2008 to Nov 2013

Clean bars, work areas, and tables

Clean glasses, utensils, and bar equipment

Create drink recipes

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks

Serve wine, and bottled or draft beer

Supervise the work of bar staff and other bartenders Arrange bottles and glasses to make attractive displays Office Assistant & Bartender

Sheffield, IL

Hidden Lake Golf Course/ Apr 2004 to Oct 2006

E

Compile, copy, sort, and file records of office activities, business transactions, and other activities e

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions

Assembler and Office Assistant

Princeton, IL

A & M Products/ Apr 1995 to Jan 2003

Determine work assignments and procedures e

Perform quality checks on products and parts

Package finished products and prepare them for shipment Maintain production equipment and machinery

Supervise assemblers and train employees on job proceduresEducation Bartender and Sales

Princeton, IL

Wyaton Hills Golf Course/ May 1995 to Sep 2002

Plan, organize, and control the operations of a cocktail lounge or bar Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks

Aug 1993 to May 1995

EDUCATION AND TRAINING

High School Diploma

Princeton High School Jun 1993

Princeton, IL

Some College (No Degree): Human Biology

IVCC

IL

ADDITIONAL INFORMATION

Awards, Manager of the Year I was Manager of the Year for 2023 in all the Wal-mart Vision Centers in our Region/District #1 Employee I was #1 of 7500 in the company at Family Video

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