Amanda Brown

Worcester, MA *****

ad39bv@r.postjobfree.com

+1-774-***-****

Willing to relocate to: Worcester, MA

Authorized to work in the US for any employer

Work Experience

Contract

Robert Half - Westborough, MA

February 2024 to Present

Working on assignment with agency while continuing my own search for permanent employment Customer Service Representative at Health Plans, Inc

Middlesex Savings Bank - Westborough, MA

November 2023 to February 2024

• Providing customer service in an in-bound call center setting

• Processing requests such as but not limitedto:spending limit increases, monetary transfers

• Navigating multiplecomputersystemssimultaneously

• Inter-department collaboration to resolve customerinquiries Operations Manager

Famous Footwear - Auburn, MA

July 2022 to November 2023

Assistant Store Manager

• Providing the best customer experience possible while keeping the store clean at alltimes

• Training, coaching, and supervising sales associates

• Optimizing stockroom space to efficiently receive and stockinventory

• Ensuring seasonal and promotional signage is accurateat alltimes

• Processingregistertransactions such as sales, returns and exchanges, and start- and end-of-day procedures

Associate Member Care Specialist

BJ's Wholesale Club - Westborough, MA

January 2022 to May 2023

Started in a temporary position reviewing online optical prescription orders for approval toprocess

• Moved into a permanent position in April 2022 where main duties shifted to:

• Auditing customer satisfaction compensation reports

• New hireonboarding- setting upsystemsaccess; as well asresetting andterminating access asneeded

• Recognizing coaching opportunities and providing guidance to call centermanagement Customer Service

MAPFRE Insurance Company - Webster, MA

October 2017 to April 2020

call-center atmosphere

- Incoming calls from customers, agents, auto-body shops, etc.

- Assist with general inquiries and claim status when applicable

- Follow procedure to transfer calls to appropriate person/dept

- Peer Trainer

- Promoted to MA Billing in December 2019

- Assist with billing inquiries

- Process DC/CC/ACH payments

- Process home and auto insurance policy reinstatements Customer Service

Masterman's Safety & Industrial Supply - Auburn, MA December 2016 to August 2017

incoming calls/emails/in person orders from recurring and new customers, up-selling, ownership of resolving customer complaints with any part of the order/shipping process

- Independent time-management, problem solving, team building, paper filing

- Job demanded quick mental math & great attention to detail

- Sales, cold-calling prospects, building rapport, follow-up and up-sell with current customers, in person visits to customers, on-going training with vendors for existing and new products Assistant Store Manager/Customer Experience Manager Famous Footwear - Hudson, MA

June 2016 to November 2016

- Cash, Credit, Debit and Check transactions; processing returns

- Receiving and restocking inventory

- Completing back office paperwork and responding to emails

- Keeping the store clean and up-to-date per the product placement guide and preparing signage for promotional sales

- Loss Prevention

Client Service Representative

Medical Bureau of Economics / Receivables Outsourcing Inc - Worcester, MA May 2013 to January 2014

- Working closely with clients to obtain information/documents such as medical records needed for billing of insurance claims

- Performing tasks as requested by client i.e. Closing and returning accounts, update account information such as patient address or balance due, etc

- Cash posting insurance payments/adjustments and patient payments/refunds

- Maneuvering thru numerous computer systems and programs simultaneously Insurance Representative

Medical Bureau of Economics / Receivables Outsourcing Inc - Worcester, MA May 2012 to May 2013

- Keying patient encounters

- Verifying insurance coverage via telephone and electronic web-portals

- Following up on insurance claim status via telephone and electronic web-portals

- Reviewing and deciphering remittance (EOB)

- Working closely with clients to enroll (Facilities and Physicians) with out-of-state Medicaids

- Billing insurance claims; mostly Medicaid (MA and out-of-state) on paper and electronically per official guidelines

Bookkeeper

Don's Auto - Spencer, MA

December 2005 to December 2010

- Per diem bookkeeping

- Entering A/R, A/P

- Filing and other general office procedures

Volunteer

Worcester Medical Center - Worcester, MA

June 2003 to May 2009

during school vacations and between employment

- Front desk "greeter station" greeting and directing patients and visitors

- Discharge Office assisting with filing and other general office procedures

- Helped out in other areas of hospital as needed

Customer Service Desk

Walmart Supercenter - Leicester, MA

October 2007 to December 2008

Keeping work area clean at all times

Education

Certificate in Medical Billing & Coding

Assumption College - Worcester, MA

2007 to 2008

High School Diploma

David Prouty Regional High School - Spencer, MA

2003 to 2007

Skills

• - Proficient in verbal and written communication

• Type an average of 70 wpm

• Use of Microsoft applications and other private office templates such as AS400; adding machine, fax machine, scanner, mail room equipment, palm pilot, cash register

• Billing commercial insurance and Medicaid claims on paper and electronically, completing detailed and time-sensitive forms and reports

• Cash-posting, bookkeeping, general office procedures such as filing and data entry

• Problem solving and prioritization; building rapport with clientele

• Experience with securities

• underwriting for Life

• Disability

• 401(k)

• ACH

• Accounts Payable

• Accounts Receivable

• General Ledger Accounting

• Insurance Verification

• Loss Prevention

• Medical Coding

• Upselling

• Supervising Experience

• Supervising experience (2 years)

• Call center (6 years)

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