Hannah Reeves

Chapel Hill, NC *****

ad38h6@r.postjobfree.com

+1-970-***-****

Authorized to work in the US for any employer

Work Experience

Front Office Manager

Viewline Resort Snowmass, Autograph Collection by Marriott - Snowmass Village, CO July 2022 to February 2024

Duties of Front Office Manager include, but are not limited to leading our front desk operations and ensuring top-notch customer service and efficient daily operations, overseeing a team of front desk agents and working closely with other departments to create a seamless guest experience. Duties also include managing human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, and maintaining a skilled and motivated workforce. Duties also include enthusiastically welcoming guests and anticipate their needs, assisting with check ins and check outs as needed, coaching and training all new and existing Front Desk Agents, Bellman, Supervisors, and Front Desk and Rooms Managers, hiring and onboarding all Front Office employees, creating and environment that empowers and encourages employees, handling payroll and ensuring hours are accurate without going over budget, training and ensuring all possible knowledge has been given to employees to create a successful work environment, budgeting according to occupancy and needs, assisting with guests luggage and requests when necessary, helping with night audit training and covering night audit shifts when necessary, scheduling accurately and thoroughly making sure there are the correct amount of employees present according to occupancy and trends, and working with FOM, managers and supervisors to create successful policies and procedures that are clear and efficient, overseeing bonus payouts at the end of each season, providing concierge services including but not limited to directions, restaurant recommendations and reservations, and suggestions on what to do in the area, making deliveries to guest rooms when needed, working efficiently in a fast-paced environment, taking initiative to resolve any guest issues, complaints, or requests, creating memorable experiences with a fantastic, welcoming personality that can relate to guests and associates, and multi-tasking with an impeccable eye for detail to ensure accuracy and efficiency. Administrative Assistant

Roaring Fork Transportation Authority - Aspen, CO

April 2021 to July 2022

Duties as an Administrative Assistant include, but are not limited to the following: perform administrative functions such as copying, scanning, filing, and sending necessary paperwork; register new vehicles; ensure employee records are complete and up-to-date; track employee certifications for renewal; create expense reports for employee reimbursement; reconcile credit card purchases with receipts; order parts and office supplies as necessary; data entry; and create spreadsheets, checklists, and memos for a variety of purposes.

Recreation Assistant

Snowmass Village Recreation Center - Snowmass Village, CO October 2020 to April 2021

Duties as a Recreation Assistant include, but are not limited to the following: perform specialized clerical support and customer service duties as needed to receive and admit patrons to the swimming pool and recreation center; act as cashier, guest service agent, perform registration and general public relations duties, answer phone and visitor inquiries, and perform general administrative duties. Medical Receptionist

Aspen Medical Care - Aspen, CO

December 2019 to November 2020

Duties as Receptionist include, but are not limited to, answering and directing phone calls, scheduling appointments, checking patients in and out, taking payments, answering billing questions, providing support to administration and billing departments, accurately relaying patient messages and issues to physicians, collecting accurate, confidential patient information and verifying health insurance, ensuring safety of staff and other patients by screening patients outside the office, allowing entry and exit of the office by said patients, and entering medical records requests into the system to be processed. Assistant Front Office Manager

Destination Residences Snowmass by Hyatt - Snowmass Village, CO January 2018 to December 2019

Duties as Assistant Front Office Manager include, but are not limited to, overseeing front desk and bell staff for shift, checking guests in and out through SMS programing, providing concierge services; resolving all guest complaints and ensuring satisfaction; maintaining order and cleanliness in assigned work spaces; providing guests with information about the property, town activities, and restaurants; answering and directing calls; handling the front desk and personal bank; and being the Manager on Duty for all guest and employee issues. Managerial tasks include coding invoices, changing out petty cash with Accounting, making the weekly schedule, purchasing operating supplies and uniforms, hiring new employees, and training new Agents and the Director of Front Office. Bakery Clerk

King Soopers

April 2017 to August 2017

Duties as a Bakery Clerk include, but are not limited to assisting the Bakery Manager in preparing, baking, packaging, dating, pricing, and merchandising items such as cakes, pies, rolls, muffins, breads, and other baked goods. Duties also include answering questions and taking orders for customers in person and over the phone while ensuring the cleanliness of bakery aisles, storage areas, and work area for safety; maintaining clean, safe, and sanitary bakery area and equipment; and stocking, filling, facing, and ensuring pricing accuracy while examining the rotation of all bakery products and discarding outdated or spoiled items. Closing duties include leaving the department clean, ordered and ready for the early opening shift.

Night Auditor

Hard Rock Hotel San Diego

February 2016 to August 2016

Duties as Night Auditor include, but are not limited to, overseeing end of day functions in the front office, checking rooms into the system before end of day and securing payment, making walk-in reservations, handling assigned bank, accepting cash payments, posting charges to guest accounts and processing payment for charges, closing and balancing guest and house accounts, investigating any discrepancies in the accounts and correcting them where needed. Duties also include all regular duties of Guest Services/ Front Desk Agent in absence of a manager on duty, including checking guests in and out through Opera, providing minor concierge services for guests, resolving guest complaints, keeping workspace clean, providing guests with information about the property, town, activities, and restaurants, and answering and directing calls.

Front Desk Agent

Destination Resorts Snowmass

November 2013 to October 2015

include, but are not limited to, checking guests in and out through SMS programing, providing concierge services for guests; resolving guest complaints and ensuring satisfaction; maintaining order and cleanliness in assigned work spaces; providing guests with information about the property, town activities, and restaurants; answering and directing calls; and handling the Front Desk bank (making change, accepting cash payments, writing vouchers for petty cash, counting the bank at the beginning and end of each shift to ensure accuracy).

At Top of the Village, Front Desk Agents frequently assist Accounting by sorting and filing paperwork and assembling Owner Statements each month.

Innkeeper

Historic Skagway Inn

May 2013 to September 2013

Duties as innkeeper include the duties of housekeeper, head gardener (of two gardeners), front desk and reservations agent, valet, bellperson, server, busser, and in-kitchen plater. For duties of housekeeper, make sure all rooms are clean and look acceptable to guests. Set rooms with any special requests such as extra mats for floor or pillows. Keep in-room, hallway, and downstairs bathrooms clean and well-stocked. Vacuum and dust all rooms, hallways, and downstairs common areas. Set dining room for complimentary breakfast. Wash, dry, fold, and organize all laundry. Put in requests for any necessary supplies. Answer phone, make reservations, check guests in and out, collect payments, issues keys to guests, show guests to room, answer any questions guests might have about the surrounding area or amenities of the Inn, make note of any special requests made by guests, shuttle guests to and from their arrival or departure points, help guests with luggage up stairs, store luggage as necessary. Perform nightly audit and file paperwork on payments and reservations. One of the services offered is a deluxe lunch, during which my duties included those of a hostess, server, and busser. Plating food in the kitchen. In restaurant attached to the Inn, occasionally called on to bus tables. As head gardener, choose which plants to be planted and where, supervise and complete their planting and care, harvest vegetables for use in the kitchen, engage passers-by by talking about the garden and drawing them into the restaurant. Education

High school diploma in nursing

University of Alaska - Southeast, in, US

Skills

• 67 wpm. (10+ years)

• Opera (1 year)

• Springer Miller Systems (3 years)

• Typing (10+ years)

• Microsoft Office (10+ years)

• Medical Scheduling

• Public Relations

• Office Administration

• Guest Services

• Medical Records

• Clerical Experience

• Office Management

• Gardening

• Google Suite (4 years)

• Medical Office Experience

• Cash handling

• Hospitality

• Hotel experience

• Computer skills

• Supervising experience

• Night Audit

• Front Desk

• Office management

• Team management

• Medical records

• Leadership

• Front desk

• Supervising experience

• Google Suite

• Customer service

• Payroll

• Clerical experience

• Hospitality

• Recruiting

• Hotel experience

• Guest services

• Typing

• Time management

• Executive administrative support

• Microsoft Excel

• Canva

• Transcription

• Medical receptionist

• Microsoft Word

• Benefits administration

• Microsoft Outlook

• Medical office experience

• Medical administrative support

• POS

• Communication skills

• Cash handling

• Data entry

• Filing

• Pricing

• Gardening

• Microsoft Powerpoint

• Administrative experience

• Office experience

• Patient service

• Computer skills

• Medical terminology

Assessments

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient June 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS: Marriott systems (MGS, GXP, GSS, etc.) Experienced. OPERA and OPERA Cloud Trained/ Experienced. Lightspeed Trained/Experienced. SMS Trained/Experienced. First Aid, CPR, and AED Certified. Sing, act, and dance. Typing speed - 67 wpm.

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