America workProfile

Resourceful, accomplished, and dedicated professional with over 7 years of customer service experience. Ability to effectively analyze and deliver results in high-pressure situations and problem solve in diffusing hostile situations. Superior organizational skills and detail-oriented. Exceptional oral and written communication skills. Experience handling information of a sensitive and confidential nature.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Active Listening

Service Orientation

Written Correspondence

General Office Skills

OSHA Certified

Social Perceptiveness

Computer Savvy

Category Flexibility

Critical Thinking

Monitoring

Instructing

Persuasion

Superior organizational skills

Problem Sensitivity

Professional Presentations

Professional Experience

DRIVER

Parked vehicles at loading areas so that passengers can board.

Drove vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.

Advised passengers to be seated and orderly while on vehicles.

Inspected vehicles and check gas, oil, and water levels prior to departure.

Assisted passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.

TRAIN OPERATOR

Operated controls to open and transit vehicle doors.

Drove and control rail-guided public transportation, such as subways, elevated trains, and electric-powered streetcars, trams, or trolleys, to transport passengers.

Monitored lights indicating obstructions or other trains ahead and watch for car and truck traffic at crossings to stay alert to potential hazards.

Directed emergency evacuation procedures.

Regulated vehicle speed and the time spent at each stop to maintain schedules.

Employment History

Washington Metropolitan Area Transit Authority- Washington, DC

Train Operator 03/2002-04/2004

Washington Metropolitan Area Transit Authority- Washington, DC

Driver 01/1998-03/2002

Education

UDC WORKFORCE DEVELOPMENT-Washington, DC Certification Awarded Certificate in Digital Literacy

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