Wendy Vallejo

Bronx, New York (NY) 104**-********* wendyvalejo@gmail.c

om

PROFESSIONAL

SUMMARY

Professional individual searching for new position to start new chapter in life. Hard working individual, team player,fast learning, willing to go the extra mike. SKILLS

• Patient Referral

• MS Office Expertise

• Specialty Care

• Multi-Line Phone Proficiency

• Data Integrity

• Medical Terminology

• Referral Verification

• Lead Generation

• Call Transfers

• Patient Scheduling

• Referral Tracking

• HIPAA Regulations

• Patient Data Management

Systems

• Diagnostic Appointments

• Insurance Verification

• Physician Authorizations

• Reviewing Patient Information

• Company Representative

Management

• Appointment Scheduling

• Electronic Patient Charts

• CPT Coding

• Transportation Assistance

• Administrative Duties

WORK HISTORY

CUSTOMER SERVICE ASSOCIATE 12/2020 to CURRENT

Equliem_Metroplus Health Plan New Jersey

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Informed customers about special promotions and provided detailed information for various products.

• Developed and actualized customer service initiatives to decrease wait times.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Insurance Claims proficient .

• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Recommended products to customers, thoroughly explaining details.

• Responded to customer requests for products, services and company information.

• Provided primary customer support to internal and external customers. SENIOR REFERRAL COORDINATOR 01/1997 to 01/2019

Montefiore medical Center

• 23 years experience as a lead Referral coordinator,team player,strong leader skills in customer service,reliable .work well with others and under pressure,good with others .in charge of all diagnostic testing approvals and specialty procedures scheduling.keeping track of daily basus clerical work

.trained as a Diagnostic medical sonographer.

SERVICE REPRESENTATIVE 01/1992 to 01/1995

Winston Medical Staffing Services

• Medicsl temporaries

• Serving all Doctors offices all new york city,as a medical and administrative assistant.preparing patients for procedures at ghe Hospitsl setting.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.

• Scheduled appointment to resolve more complex issues. EDUCATION

2007

Sanford brown institute

Diagnostic medical sonographer, Training on all abdominal cavity procedures, carotic and doppler procedures.

1992

International career schools Medical assisting training. Preparing patients for all procedures on the medical field sonographer Clinical training at lenix hill hospital x 1 year This resume is made with Resume App

LANGUAGES

Portuguese

Professional Working

Spanish

Professional Working

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