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Monica Lubao, Pampanga
Education
Don Honorio Ventura State
University - Undergrad
2008-2009
Lubao National High-School
Bacolor Pampanga
2006-2008
Expertise
Active Listening
Time management skills
Strong Communication Skills
Managing Multiple-Projects
Self-Motivated
Learn and Retain Info Rapidly
Willingness to
Learn
Language
English
Tagalog
MELISSA S. DELANEY
Customer Service Representative
& Profile
Enthusiastic and detail-oriented-self starter, eager to learn, grow
and excel in a long term satisfying customer career. Highly
motivated and committed multitask and prioritizes. am bright,
friendly and a professional team player looking to thrive in order
management.
F Work Experience
CSR-Collection specialist
Igor - SM Clark Pampanga
* Keeping detailed records of all communication and
Jan 2022 payment arrangements is crucial.
to
Jun 2022
* The ability to analyze and understand individual
cases, identify solutions, and address any challenges
that may arise is crucial.
* Good communication and customer service skills can
help in building rapport and increasing the likelihood
of successful collections.
* Keeping detailed records of all communication and
payment arrangements is crucial.
CSR- Order Management
Office Beacon, Philexcel Clark, Pampanga
* Order Entry
* Receive and input customer orders into the system.
Oct 2022 * Verify the accuracy of order details, including product
to codes, quantities, and pricing.
Mar 2024 7 1
* Monitor and update inventory levels to prevent
stockouts or overstock situations.
* Handle payment transactions and ensure they are
processed securely. Which is called FC.
Proof sending. Calling out the customer to get an
approval before sending out the order to production.
* Art work. Call customer to let them know that order
will be put on hold as waiting for them to send the
artwork to create a new one.
* Door duplicate order - calling the customer to
validate the new order to avoid sending multiple
same order number.
* Checking out also the missing specs, will let the
customer if there is missing on it. Get it and then put it
on the system.