Madeline Torrey

Receptionist

Wilmington, NC ****1

ad379y@r.postjobfree.com

+1-910-***-****

Willing to relocate to: Wilmington, NC

Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

Riccobene Associates Family Dentistry - Wilmington, NC May 2023 to Present

Check in patients . Check out patients. Verify Insurance. Schedule appts. Reschedule appts. Answer phones. Take payments . Manage payment plans for the office. Update medical history and patient charts. Create new patient charts. Close out the cash draw. Set up bank deposit envelope. Balance draw for next day.

Surgery Scheduler

Emerge Ortho - Wilmington, NC

May 2022 to Present

I schedule surgery for a upper extremity doctor and a total joint doctor. I also assist in scheduling all other schedulers when someone is out.

Call patients. Post surgeries at the hospital. Communicate with all depts in aspect to get the process done.

Work in Epic and use emr system. Also use windows 10 Image scheduler

Novant Health New Hanover Regional Medical Center - Wilmington, NC October 2021 to Present

We schedule patients for all radiology testings. Answer phones speak to doctors offices to set up exams over the phone. Work out of a que according to specific alphabet letters. Fast pace job atmosphere. Handle STAT CALLS. Document everything in each chart you handle. Fax orders, link orders quick response time .

Screen every patient before scheduling .

Collections Specialist/ New Patient Referrals

Port City Neurosurgery & Spine - Wilmington, NC

March 2018 to Present

• Checkout patients, schedule follow up appointments. Send out referrals and set up imaging . Receive Prior Authorizations for imaging. Collect copays .

• Collections specialist. Post payments. Set up payment plans and financial agreements. Mail out monthly statements . Call for payments.

• Surgery scheduler. Get prior authorizations for surgery. Set up surgery dates. Receive medical clearance from PCP and specialists for surgery. Coordinate schedule with the hospital.

• New Patient Referrals. Verify Insurance, submit any Gaps or Naps if needed. Screen patients and input demographics and Insurance information. Create new charts . Upload EMR into APRIMA system.

• Set patients up on Patient Portal. Email patients paperwork to fill out. Request any imaging records and discs.

• Set up any Depositions with Providers and attorneys. Set up attorney phone consults with providers. Make sure payments have been made prior to all depositions. Front Desk Receptionist

Home Instead Senior Care - Wilmington, NC

July 2016 to Present

Heavy Phones, run a busy desk, Set applicants up for interviews, do drug tests, run background checks. Scheduled caregivers, worked with Clearcare program. Clerical duties. Clean office Teacher's Aide

Middle Country School District - Centereach, NY

2007 to 2015

• Administered academic and life skills assistance to autistic and special needs children through the use of Occupational Therapy activities and creative arts

• Administrative compliance, exceptional customer service to parents, and clerical duties Hair Stylist/Receptionist

Headcutters Hair Salon - Ronkonkoma, NY

1998 to 2007

Hair stylist and Performed service oriented customer service Department Head and Medical Administration

National Disability Consultants, Inc - Hauppauge, NY 1990 to 1998

VOLUNTEER

Home health care taker

• Lymphedema treatments, administered bedside and personal care, provided companionship and errands

Education

High school or equivalent

Skills

• Microsoft office excel (5 years)

• Special Needs

• Hair Styling

• Medical Coding

• Medical Billing

• Autism Experience

• ICD-10

• EMR Systems

• Insurance Verification

• Senior Care

• Medical Scheduling

• Laboratory Experience

• Triage

• Medical office experience

• Epic

• Epic

• Medical office experience

• Clerical experience

• Microsoft Word

• Customer service

• CPT coding

• Medical terminology

• ICD-9

• Office experience

• Documentation review

• Medical documentation

• Windows

• Microsoft Office

• Microsoft Excel

• Medical collection

• Data collection

• Microsoft Outlook

• Data entry

• Basic math

• Medical Records

• Patient Care

• HIPAA

• ICD Coding

• Hospital Experience

• Medical collection

• Medical terminology

• Data entry

• Accounts receivable

• Communication skills

• Medical billing

• Time management

• Clerical experience

• Medical coding

• Bookkeeping

• Accounts payable

• Medical records

• Front desk

• ICD-10

• Epic

• Customer service

• Cash handling

• ICD-9

• HIPAA

• EMR systems

• Data collection

• Office management

• ICD coding

• Windows

• Hospital experience

• Documentation review

• Cash register

• Supervising experience

• Leadership

• Teaching

• Computer literacy

• Computer skills

• Call center

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Sales

• Medical administrative support

• Administrative experience

• Medical office experience

• Software troubleshooting

• Project management

• Microsoft Outlook

• Management

• Organizational skills

• Care plans

• Home health

• Medicare

• Public relations

Certifications and Licenses

Property & Casualty License

Driver's License

Additional Information

SKILLS

• 11 years Medical Administrative Assistant Experience

• 8 years Management experience

• HIPAA confidentiality, and compliance processes

• Reception

• Self Starter, Trouble shooter, Quick learner

• Organizing charts and Medical Reports

• Bookkeeping Accounts Receivable and Accounts Payable experience

• Scheduling / Confirming Appointments

• Medical Coding

• Software: Microsoft Office, Excel - Data Entry

• New Patient Referrals

• Collections

• Checkout receptionist

• Surgery scheduler

• 3 years EMR experience

Contact this candidate