Shift Leader Guest Experience
Resume:
Misty herren-wilder
ad376e@r.postjobfree.com
December 2001- April 2003
Cashier/Stock
Cashier Greated customers as the entered and exited the store. Making sure each customer was able to find the desired product and or products they wished to locate. Cashing each order out and ensuring that every penny was accounted for and that each sale was entered into the register correctly. Sweeping and mopping the Iles and keeping all products and displays full and organized.
December 2019 - February 2022
Applebee's - Owosso, MI
Server Shift Leader Supervised serving staff to drive high level of hospitality and food excellence. Created positive guest experience by listening to guest needs and recommending options to meet requests. Trained and acclimated new servers to restaurant's culture and operations. Greeted customers, answered questions and recommended specials to increase profits. Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
January 2017 - September 2020
Big Boy Restaurant - Owosso, MI
Server Trainer Educated waiters on menu, memorization strategies and how to convey information clearly. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Verified guest satisfaction with meals and suggested additional items to increase restaurant sales. Instructed new staff members on food handling procedures and service techniques. Calculated charges, issued table checks and collected payments from customers. Worked directly with servers for more than 5 shifts during training process. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
February 2018 - August 2019
You've Got It Made - Owosso, MI
House Maid Vacuumed floors and dusted furniture to maintain organized, professional appearance. Sanitized kitchen counters, wiped down cabinets and swept and mopped floors. Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs. Interacted pleasantly with clients and guests when performing daily duties. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas. Employed deep-cleaning techniques for areas in need of additional sanitation.
February 2013 - February 2017
Puzzlers pub - Flint, MI
Server Shift Leader Took food and drinks to bar and table customers. Checked identification for each person purchasing alcohol. Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory. Stayed up-to-date on large selection of local beers and specials to aid in customer inquiries. Poured drinks using standard pour according to specifications. Sliced and pitted fruit used to garnish drinks. Used POS system to ring up customers and open and close tabs. Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs. Offered seating and other special accommodations to customers according to preferences and dining area volume. Cleaned up spills and brought replacement items to tables. Replenished bar glasses, garnishes and condiments. Removed, washed and polished empty glasses, took plates to kitchen and discarded trash. Studied bartenders to learn recipes for different mixed cocktails. Maintained detailed inventory of bar supplies and stocked work areas. Created positive guest experience by listening to guest needs and recommending options to meet requests. Trained and acclimated new servers to restaurant's culture and operations.
February 2007 - May 2012
Greenes hamburgers - Farmington Hills, MI
Cook's Assistant Prepared food for service based on daily specials and chef's needs. Grilled and deep fried various foods from meats to potatoes. Set up and performed initial prep work for soups, sauces and salads. Stored food in designated containers and storage areas to prevent spoilage. Carried pans and trays of food to and from work stations, stove and refrigerator. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance. Regulated oven, broiler and roaster operations for cooking at correct temperatures. Managed portion control using correct utensils during preparation and plating. Wrapped, dated and labeled food items in storage for safety and freshness. Operated grills, fryers and broilers to cook items to quality guidelines. Education and Training November 2005 Clarenceville High School Livonia, MI High School Diploma February 2007 Virginia Farrell Beauty School Livonia, MI Hair, Skin, Nails
Contact this candidate