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Quality Assurance Project Management

Location:
Manhattan, NY, 10007
Posted:
March 09, 2024

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Resume:

Marion Kendall

914-***-**** ad3751@r.postjobfree.com Sleepy Hollow, NY, 10591

PROFESSONAL SUMMARY

Leveraging a decade in multi-service agencies, I’ve not only driven organizational growth but also secured significant financial and programmatic milestones. Notably, I secured a $17M donation for a groundbreaking treatment center, co-chaired a coalition culminating in the landmark Nalia’s Law, and spearheaded a $10M capital campaign for LifeWay Network. My acumen spans fiscal stewardship to strategic foresight, underscored by a growth-oriented mindset and empathetic leadership, positioning me as a robust contender for executive roles.

AREAS OF EXPERTISE

PROFESSIONAL SKILLS: Strategic Thinking/Execution Organizational Finance Forecasting Integrity Growth Mindset/Ethics Creativity/Innovation Clear Communication Regulatory Compliance Program Delivery Team Leadership/Development Quality Assurance Operational Oversight Adaptability/Fearlessness Integrity/Transparency

TECHNICAL SKILLS: Microsoft Programs Data Input Project Management Artificial Intelligence PointClick Care Sigma Epic NextGen Cares Google Suite

PROFESSIONAL EXPERIENCE

Chief Executive Officer, LifeWay Network 2019 – 2023

Transformed an underperforming housing program into the #1 most requested safe house program by survivors of human trafficking, demonstrating a strong ability to turn around and elevate the performance of key initiatives.

Launched an AfterCare Program and Menstrual Hygiene Initiatives for survivors, further expanding the support and resources available to those in our care

Boosted donor acquisition by 48% by creating and executing 12 impactful marketing campaigns, resulting in a $4.3 million increase in funding within one year

Advocated for numerous legislations to protect and support survivors of human trafficking and domestic violence. These include the Violence Against Women Act (VAWA), laws aimed at improving law enforcement response to sexual assault and domestic violence, and legislation to end child marriage in New York.

Leveraged position to influence state and local policy, demonstrating a commitment to systemic change and advocacy

Corporate Director of Clinical Operation, Help USA 2015 – 2019

Cultivated a culture of constant cooperation, mutual support, and impeccable integrity among all staff across the agency

Bolstered the financial viability of the agency

Mitigated risks to always ensure high-quality care for all clients of the agency

Spearheaded effective communication and accountability to the Board of Directors, ensuring transparency in strategic decisions, operational performance, and future direction of the organization

Corporate Director of Social Work, Centers Health 2010 - 2015

Led operations for a division with over 300 employees across 26 domestic offices

Improved organization's compliance with NYS Department of Health regulations and other relevant policies

Designed and assessed comprehensive care plans, coordinated with patients, families, and teams to optimize outcomes.

Recruited and supervised highly qualified clinical social workers, promoted ethical practices and patient rights

Director of Social Work, Cassena Care 2007 - 2010

Orchestrated the development and implementation of innovative social work programs that significantly improved the quality of life for residents by 27%

Strengthened the nursing home’s compliance with federal and state regulations, including OMH, OPWDD, OMIG, DOH, and APS, through the successful implementation of policies and procedures

Improved patient satisfaction scores through effective leadership of a team of social workers and coordination with interdisciplinary teams

Managed effective crisis intervention in critical situations, maintaining a safe and secure environment for residents.

Montessori Educator, Montessori Children’s Center 2001 - 2007

Developed personalized IEPs, resulting in a 20% improvement in academic performance and engagement

Implemented innovative Montessori methods that increased student engagement by 40% and improved overall academic performance

Initiated a hands-on learning approach that enhanced practical life skills development, leading to a significant improvement in student independence and self-confidence

Led parent-teacher meetings that increased parental involvement by 60%, strengthening the home-school connection

Montessori Educator, Montessori Garden Inc. 1994 - 2001

Reduced disruptive incidents by 50% through a school-wide behavior support system

Transformed an underperforming multi aged classroom of 46 students into a robust

Boosted student engagement by 27% through more targeted focus on personalized learning and hands-on activities

Strategic Impact: Integrated supportive teaching strategies, leading to three consecutive years of recognition as the most improved classroom by AMS standards

Revitalized an underperforming multi-aged classroom using innovative Montessori teaching techniques

EDUCATION

Master of Social Work, Macro Social Work

Yeshiva University, New York

Bachelor of Social Work

Mercy University, Dobbs Ferry, New York

AWARDS/RECOGNITIONS:

Spoke before the United Natation’s General Assembly, 2023

Briefed the Senate Judiciary Committie on Legislation about Child Exploitation, 2023

Award Outstanding Leader in Nonprofit Organization by the NASW, 2022



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