Donna Wallis
ad373b@r.postjobfree.com
San Antonio, TX 78242
EXPERIENCE
IBEX Global - San Antonio, TX - Technical Support Agent January 2019 - February 2022
● Remotely provided troubleshooting techniques for customer devices in order to restore services
● Explained technical information in clear terms to non-technical individuals to promote better understanding.
● Received inbound calls from residential and business customers
● Collaborated with supervisors to escalate and address customer inquiries or technical issues.
● Documented transactions and support interactions in the system for future reference and addition to the knowledge base.
Quality Inn West - Amarillo, TX/Comfort Inn South — Manager June 2010 - October 2018
● Accepted payments from guests via credit card and cash
● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
● Printed reports for each department for daily duties
● Addressed customer needs and concerns in a friendly and timely manner
(including customer special requests and assisting with arrangements if something was not to the usual standards)
● Answered multi-line phone system
● Made reservations for individual guests as well as groups
● Communicated with the owner and GM on relevant information concerning hotel issues relating to maintenance, housekeeping, and employee relation issues
● Both businesses were owned by the same franchise company which provided the opportunity to assist at both businesses. Dunham Clinic - Chama, NM - Receptionist
October 2009 - January 2010
● Verified insurance coverage
● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
● Accepted payments via credit card and cash
● Confirmed appointments, communicated with clients and updated client records.
● Filed patient charts
● Pulled patient charts for physician/nurse
● Made appointments for the clinic as well as other medical facilities when required
● Processed medical orders for patient procedures and laboratory tests
● Maintained complete patient confidentiality in accordance with HIPAA SKILLS
Microsoft Office, typing 65
wpm, 10 key by touch,
multi-phone lines, customer
service, fax, scan documents
and filing
EDUCATION
Lefors ISD - Lefors, TX -
Diploma Study: General,
accounting and typing
American Public University
- Manassas, VA - Online
Business
United Healthcare - San Antonio, TX - Physician Contracts February 2002 - April 2004
● Verified that physician contracts within United Healthcare systems were accurate
● Created new contracts for new physicians coming into the United Healthcare company
● Worked on teams when entering a large group of physicians who were newly negotiated terms or creating new physician groups Methodist Hospital - San Antonio, TX - Radiology Transcription February 2002 - September 2004
● Maintained constant communication with the department supervisor, hospital physicians, and staff
● Returned dictated reports in printed for physician's review, signature and corrections
● Transcribed medical reports for multiple physicians in a hospital setting
● Maintained complete patient confidentiality in accordance with HIPAA Amarillo Pathology Group - Amarillo, TX - Transcription January 1995 - June 2000
● Faxed completed pathology reports to appropriate physicians or medical facilities
● Prepared documents and hospital records for pathologists in preparation for autopsies
● Prepared reports and pathology slides in order to send them to a second facility for patients
● Transcribed sensitive documents with complete confidentiality in accordance to HIPPA guidelines
● Followed all HIPAA rules and regulations regarding patient confidentiality. Amarillo Laboratory - Amarillo, TX - Receptionist/Data Entry Clerk/Transcription
March 1989 - November 1994
● Transcribed recorded dictation provided by two pathology physicians
● Faxed completed pathology reports to appropriate physicians and medical facilities
● Prepared reports and pathology slides in order to send them to a second facility for patients
● Entered laboratory test results into the company system and printed reports
● Checked patients in for laboratory testing
● Verified insurance coverage
● Took payments via credit/debit cards and cash
● Completed data entry tasks with accuracy and efficiency.
● Sorted documents and maintained an organized filing process.
● Located and corrected data entry errors and reported them to management.
● Reviewed and updated client correspondence files and database information to maintain accurate records.
● Maintained complete patient confidentiality in accordance with HIPAA