LINDA SICIENSKI

Metro Washington, DC 202-***-**** ad36qk@r.postjobfree.com www.linkedin.com/in/lindasicienski/

Experienced IT Configuration & Change Management Professional

Agile PgM Problem Solving & Project Specialist Technical Active Secret Clearance

CORE COMPETENCIES

• Functional Leadership & Tech Expertise

• Resilience and adaptability • Team Collaboration

• Configuration Management Principles

• Agile & AgilePgM Methodology

• Process Improvement

• Logistics & Inventory • Customer Service & Support • Cross-Functional Team Leadership & Communications

• Performance Optimization • Stakeholder Engagement • Complex Problem-Solving

PROFESSIONAL EXPERIENCE

Council Member for Change Management (remote) August 2020 – Present

GlobalWonks / Enquire

Perform pro bono freelance consulting and offer technical guidance support for various organizations seeking free assistance. Use critical thinking, systems view and complex problem solving and critical thinking skills to expertly assist clients.

Configuration Management Specialist September 2023 – November 2023

CACI, Chantilly, VA

Performed a variety of tasks in a 90-day project, organizing updating of accurate and detailed documentation for all projects and processes. Developed software configuration, updates and optimize performance and usability, working with SharePoint and iCloud documents.

• Functional Leadership & Tech Expertise. Expertly implemented version control systems to track changes and update across multiple platforms. Managed change control procedures to minimize disruptions and errors in project workflows, directly resulting in improved efficiency.

• Process Improvement. Proactively performed analyses and identified areas for process improvement, created and executed changes to drive up operational efficiency and effectiveness.

Change Management & Configuration Management Specialist January 2023 – July 2023

Contractor with ProGov and Akytech, Falls Church, Dulles, VA Client: U.S. Army

Executed knowledge management, change and configuration management tasks in a cross-functional range of internal projects, including managing configuration activities to ensure system integrity and reliability.

• Performance Optimization Adeptly used information technology tools to optimize workflow process and enhance data management, in particular, SharePoint and iCloud integrations to include and update documents, artifacts and other elements of comprehensive change and configuration management. Known for skilled use of Agile PgM to drive well-managed version control of baseline, systems integrity of code and all required software development lifecycle configuration activities.

• Team Collaboration Smoothly worked with the team to successfully develop change management initiatives to improve efficiency and productivity across the organization. Initiated and launched an updated training and development program to enhance employee skills and knowledge.

• Customer Service & Support / Stakeholder Engagement. Demonstrated a strong performance across all technical areas and delivered a positive customer experience. Adeptly employed Agile skills to emphasize value delivery to all stakeholders through collaboration, adaptability, and iterative delivery of outputs, bringing the project team and stakeholders together in results-focused collaboration. Used Capability Maturity Model Integration (CMMI) Levels to engage management and motivate teams at all levels.

Sales & Inventory Associate July 2021 – February 2023

Macy’s, Dulles, VA

Worked flexibly at Macy’s to supplement income during pandemic and IT work environment challenges, making the most of the opportunity to gain experience CRM-based retail customer and inventory systems. Earned awards for outstanding customer service and sales achievements.

Change Management Data Operations / Disaster Relief-COVID October 2020 – May 2021

Contractor with MidTownGroup, GDIT, CSRA (Remote) Client: FEMA Operations Team

Played a significant role in supporting rapid pivot of teams focused on executing all aspects of FEMA disaster management plans associated with national response to the COVID-19 pandemic.

• Govt Contract Experience Quickly gained significant experience with a high-visibility federal contract performance expectations and performance.

• Cross-Functional Team Leadership & Communications. Contributed in critical areas: led operations team in optimizing efficiency and workflow processes, managed remote work initiatives to ensure seamless team communications and productivity, developed data operations procedures to streamline data collection and analysis for data-driven decision-making, performed strategic planning and risk management, facilitated change management to guide team transitions and improve performance, and implemented complex configuration changes to meet evolving business requirements.

Change Management Specialist/Remote August 2019 – November 2021

Northrop Grumman

Though technically employed as part of a project team, Northrop Grumman was in a state of flux, paused project work and eventually sold off the division during the COVID pandemic.

ADDITIONAL RELEVANT WORK EXPERIENCE

Process Engineering Consultant, GLG, (remote) September 2013 – August 2020

IT Service & Support, Prism Inc. (Client: DMDC USMC) March 2014 – July 2014

SharePoint & Support Analyst, Knowledge Management Inc. (Client: USMC) June 2012 – July 2012

IT Specialist / Analyst, Knowledge Management, GS-12, Dept of State October 1999 – January 2009

EDUCATION & CERTIFICATIONS

B.S. Information Systems & Management, University of Maryland, College Park, MD

Scrum Foundation (CMDB), Scrum Alliance classes in Agile.

Certifications: Agile PgM; Leadership Management & Information System, Foreign Service Institute.

Software Engineering Management Certification, Certified Professional, Learning Tree; Scrum Foundation (CMDB), Scrum Alliance classes in Agile.

TECHNOLOGY

Microsoft Office Suite + Vision and Teams, Google Suite, Skype, Java/Linux/Unix, Agile PgM, ITIL,Prosci, ADKAR, Windows, and Apple, CRM platforms, ServiceNow, SharePoint, Jira, Confluence, CM Tools, Various remote applications, screen capture tools, reporting tools such as: HP Operations Manager, Incident management tools: Remedy, PVCS Rational Tool Suite, TFS, BMC remedy JSMART, Atlassian tools, Trello, Mirant Serena, PVCS, Version Manager, Configuration Tools: CMDB, Learning Management Systems tools; Standards such as Section 508 and ISO 9000, etc.

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