Ebony Love

Hyattsville, MD *****

ad36nw@r.postjobfree.com

Excellent communication and skills, consistently models and demonstrates empathy, discretion, professionalism and integrity

Personable, energetic, approachable, collaborative and flexible

Strong multi-tasking and organizational skills, can-do attitude, hard-working

Experience

HR Specialist/HRIS

Gainwell Technologies LLC - Washington, DC May 2022 to Present

Assisted with the implementation process of converting over to SAP

Managed the integration of Fieldglass to Success Factor

Managed and updated Contingent Worker Profiles and Work Orders in Fieldglass

Manages the AskHR Help Ticket System for resolutions and analysis of trending employee transactions.

Assisted with streamlining the Onboarding experience and creating SOP for each process that was created.

Managed Bi-Monthly company-wide I-9 Audits.

Managed employee profiles in SuccessFactors and updated employee information when requested.

Ensuring new hires get technical assistance.

Provides support and training for end users (employees and managers) on how to navigate the organization.

Schedule meetings, activities, training etc. as needed.

Provides service delivery and support in recruitment and employment, new business, employee reassignment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development, training, AA/EEO, and special projects to fully leverage human capital.

Assists in the development and implementation of human resources policies and procedures and their dissemination through employee booklets, communications, and/or meetings.

Prepares reports in conformance with legislated requirements or organizational needs to provide appropriate parties with necessary human resources information.

Acts as a liaison between employees and/or managers and the organization by interpreting personnel policies and procedures and resolving employee concerns.

Processes necessary paperwork for new hires, benefits enrollment, terminations, etc to ensure timely and accurate coverage and cancellations. Works with business units to ensure receipt of information.

Enters and maintains employee information in HRIS systems to ensure that employee documentation is current.

Researches and consolidates information required for analysis of human resources operations and prepares special projects as assigned.

Provides strategic and/or operational consultation on and coordination of core human resources functions to enhance organizational effectiveness.

HR Professional

BCForward - Washington, DC December 2021 to May 2022

Manage, develop, and support employees within an organization.

Handle all the issues, policies, and processes related to people, such as recruiting and hiring staff, training and developing employees, and managing performance, compensation, and benefits.

Review resumes, keep track of employee information, and ensure a company complies with labor laws and employment standards.

Provide counseling on policies and procedures.

Prepare job descriptions, post ads and manage the hiring process.

Create and implement effective onboarding plans.

Assisted with the implementation process of converting over to SAP

Managed and Updated Contingent Worker Profiles in Fieldglass

Manages the AskHR Help Ticket System for resolutions and analysis of trending employee transactions.

Responsible for overseeing Standard Operating Procedure were created for new processes that were implemented and stored in SharePoint.

Managed tracking all new hires and making sure all required task were complete prior to their start date.

Recruiting Coordinator

Mitchell/Martin Inc. - Washington, DC July 2021 to December 2021

Plan and schedule in-person or phone interviews by contacting hiring managers, interviewers and candidates, schedule creation, space procurement, candidate travel, collection of interviewer feedback, etc.

Work with EH Recruiters on large interview days, one off interviews and events as needed.

Utilize web-based Applicant Tracking System to maintain candidate data and reporting.

Assist with candidate expense reimbursement process.

Perform other various administrative responsibilities related to recruiting.

Utilize effective communication and follow-through while acting as a dependable point of contact for candidates and hiring managers.

Whitman-Walker Health, Washington DC July 2018-July 2021

HRIS Coordinator

Provides support and training for end users (employees and managers) on how to navigate the organization.

Managed HRIS software

Creates employee process documentation and user guides as directed.

Managed audits to ensure data integrity within HR systems.

Partners with the internal HR team, other departments, and/or vendors to troubleshoot (say what system) system issues.

Supports implementation, upgrades, new product research, and process improvement (say for what)

Managed company database.

Managed the HR Help Ticket System for resolutions and analysis of trending employee transactions.

Ensures all electronic employee files are maintained and audited.

Tracks and maintains all training for the organization and informs staff of upcoming training.

Responsible for processing invoices for healthcare carriers and other related invoices

Assist with the implementation of transferring data from PayCom to ADP

Responsible for uploading employee data to ADP LaunchPad

Schedule meetings, activities, training etc. as needed.

Contribute to the drafting and dissemination of personnel policies and procedures.

Supports the NHSC and HRSA loan repayment programs and gathers and verifies any staff data as needed.

Supports HR departmental invoice reconciliation as needed.

Develops, revises, and implements the orientation process and materials used for new hire orientation.

Led the development, revisions, and implementation off-boarding process

Conducts annual I-9 audit.

Responsible for updating and tracking applicants through Taleo

The W Hotel of Washington DC, Washington, DC March 2015-July2018

Guest Services Representative

Operated telephone switchboard station in order to answer telephone calls.

Processed guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.

Advised guests of any messages (e.g., voicemail, mail, faxes) received for them, and sent to room if required.

Answered, recorded, and processed edall guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.

Log all guest requests or issues into the computer, contact appropriate individuals or departments (e.g., Bell person, Housekeeping), and follow up with guests to ensure their request has been met to their satisfaction.

Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to the manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, and support the team to reach common goals.

Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

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