Page * of *

SUSAN GRESHAM, CPP

704-***-**** Mooresville, NC linkedin.com/in/susangresham ad36m5@r.postjobfree.com PAYMENTS INDUSTRY SALES CONSULTANT

Accomplished, innovative pioneer in merchant industry and sales leader delivers impact and revenue results through complex integrated solution sales spanning the private, public, and healthcare sectors. Top producer consistently blasts quotas year-over-year, recognized repeatedly for driving sales performance and distinguished member of President’s Club. Demonstrated expertise in all facets of partner acquisition, account management, and merchant portfolio development. Certified Payment Professional in the Electronic Transaction Association with business acumen and client relations management skills to develop optimal solutions in technology and financial services. Team leader with unyielding commitment to integrity, performance, and team building with a talent for strategic planning, account penetration, and process improvements. Optimizes return on investment through outstanding revenue generation, client retention, and business opportunities. Core Competencies:

• B2B MARKETS • STRATEGIC PLANNING • MERCHANT COMPLIANCE • PROJECT MANAGEMENT

• MARKETING • BUSINESS MANAGEMENT • INDUSTRY STANDARDS • PERFORMANCE METRICS

•PRODUCT STRATEGIES • SOLUTION SALES • PROCESS IMPROVEMENTS • ACCOUNT MANAGEMENT EXPERIENCE HIGHLIGHTS

Sustained 100% client retention rate while driving sales performance.

Recruitment and Management of global integrated partners.

Achieved highest GP company-wide of $600K+ ACV, 500% attainment of sales target. PROFESSIONAL OVERVIEW

ACCOUNT EXECUTIVE TRANSACTION NETWORK SERVICES (TNS) 2021 -2023 Develop NA unattended payments including new partner onboarding, management, and training -- mainly for airport and enterprise parking systems. Responsibilities include master service agreement negotiations, bespoke application sales and worldwide internal process coordination. Competitive strategies and incentives for cross selling full scope of services including connectivity and managed network solutions. MERCHANT SALES REP OPENEDGE, A DIVISION OF GLOBAL PAYMENTS 2016 -2020 Delivered comprehensive management and development of partner portfolio and major account acquisitions, providing solution sales for integrated payment processing in the public, healthcare, and parking sectors. Key Contributions:

Closed nearly $1M in annual GP, growing the government market space by partnering with the largest national government software provider to establish procedures ensuring industry compliance.

Achieved highest GP of $600K+, 500% attainment, by seizing opportunity of new IRS requirements for processing Flexible Spending Account, FSA, Health Reimbursement Arrangement, HRA, and debit card transactions by partnering with 5,000+ clients to convert payment processes to comply with new standard.

Amplified sales performance, achieving recognition for top sales and inclusion in President’s Club. General Leadership & Oversight:

Drove sales performance and achieved 100% retention rate, creating checklist for client base to meet new IRS requirements for pharmacies to process FSA and HRA payments.

Added value and cultivated pharmaceutical clients by writing monthly newsletter as well as an article published in company partner's monthly pharmacy magazine. SUSAN GRESHAM, CPP

704-***-**** Mooresville, NC linkedin.com/in/susangresham ad36m5@r.postjobfree.com Page 2 of 2

Consistently closed more than 60% of all leads and prospects.

Devised innovative program in collaboration with Global Compliance team to meet Visa requirements that enabled government client/merchant to receive special interchange rates and charge a fee to their customers.

Increased close ratio organization-wide with the design and implementation of industry-specific spreadsheets to provide merchants a clear understanding of their cost per transaction. SENIOR ACCOUNT EXECUTIVE GLOBAL PAYMENTS 2005-2016 Directed national account acquisition and management, selling and servicing integrated payment processing services for credit cards and checks in public sector as well as the healthcare, hospitality, transportation, B2B, and mobile industries

Increased lead generation to maximize sales through various trade shows and marketing projects.

Recognized for outstanding sales performance with consistent quota attainment as national rep earning President’s Club award.

Pivotal leadership role in attaining merchant certification for FSA card payments and PCI DSS compliance.

Won many contracts due to ability to prove company’s exclusivity and qualify as a "sole source, " leveraging a tool to close large deals in excess of $25M per year and enable some government offices to forego RFP process.

Acquired pharmacy chain with more than 45 locations by preparing statement analyses to provide prospect with transparency of competitor’s pricing and their current costs, including unethical interchange mark-up.

Advanced organizational objectives with the development of VAR program and securing vital partnerships with banks and associations.

SALES AGENT TELESOURCE 2003-2005

Provided billing audit and management services for telecom products for BellSouth, AT&T, Qwest, and Sprint carrier solutions.

EDUCATION & PROFESSIONAL DEVELOPMENT

BUSINESS MANAGEMENT LUBIN SCHOOL OF BUSINESS, PACE UNIVERSITY, New York, NY BUSINESS, MANAGEMENT, MARKETING, INTERNSHIP CITY OF LONDON POLY, London, UK ASSOCIATE OF APPLIED SCIENCE, AAS, BUSINESS ARCADIA UNIVERSITY (formerly BEAVER COLLEGE), GLENSIDE, PA

CERTIFIED PAYMENT PROFESSIONAL, CPP THE ELECTRONIC TRANSACTIONS ASSOCIATION, ETA SANDLER SALES TRAINING; P2PE TRAINING; EMV TECHNOLOGY TRAINING, RAIN GROUP, GLENBROOK TECHNICAL PROFICIENCY, AWARDS & ADDITIONAL DETAILS Technical: Proficient optimizing use of Microsoft Office Suite (Word, Excel, Access, and PowerPoint); Salesforce; Constant Contact; ClearSlide; various CRMs; and a range of proprietary software. Capable tech savvy consultant of PCs; Network Design; Data/Voice; and LAN/WAN integration. Awards: President’s Club; National Rep Award; Recognized for most new account enrollments and national account penetration; Rated as a top performer in a six-month pilot program; and Top Producer awards. Affiliations: The Electronic Transactions Association, ETA; President, Vice President, Lake Norman Executive Board, 2012, 2016; Treasurer, Chamber Diversity Council, 2013; Membership Committee, International Parking Industry, IPI.

Contact this candidate