ROBERT F. JACKSON, CSM CSP SA SP SPC*

ad36kx@r.postjobfree.com 678-***-**** www.ijaxon.com

ENTERPRISE AGILE COACH

EXECUTIVESUMMARY

Innovative, collaborative, and delivery-minded, Agile Thought Leader, with real-world scrum & transformation experience. Excellent communicator, facilitator, & liaison between Stakeholders and IT. Skilled in both SAFe and LeSS scaling techniques. An exemplary leader with a tactical background in agile & waterfall development, data integration, custom enterprise implementations & technical support. Sterling history of building and leading cross-functional, multi-disciplinary teams to top-flight service. Ability to absorb complex technical information and steadfastly react to changing technology environments across multiple business arenas. Skilled at PMO implementation and Value Stream Mapping Areas of Expertise

App

Development iOS

& Android

Agile Coaching

& Training

Scrum, Kanban,

XP, Nexus, TDD,

FDD

SAFe, LeSS, CI/

CD, DevOps, Lean

Crypto

Currency

Guidewire

PC, BC, CC,

CM

AWS &

Salesforce

Application

Integration

Agile Maturity

As- assessments

Project Coordination

& Communications

Near & Off-shore

Development

Jira, Confluence, &

Version One Adm.

Determination of

ROI

Agile & Waterfall

Development

Agile CoE

CoP Advisement

EDI X12

(HIPAA) HETS

270/271

PCI DSS

Agile Transformation

Advisement

Coordination of

Team

Dependencies

Customer

Liaison

PROFESSIONAL EXPERIENCE

FIRST ADVANTAGE January 2022 - Present

Best of-breed employment verification company

RELEASE TRAIN ENGINEER

RTE responsible for assisting 3 development teams in implementing 2 Salesforce portals, AWS Call Center, and Mobile App Development (iOS & Android). Outlined a PMO process that helped streamline IT management and processes by developing scrum teams in all associated IT areas with a unified backlog and sprint cadence. IT Operations saw a 45% increase in delivery over a period 6 months

• Developed 30,60, and 90-day Agile training initiatives

• Assessed organizational Agile maturity via surveys, metrics, observations, & interviews

• Successfully coached and developed staff by influencing behavior change toward constant improvement

• Executed any relevant offerings upon request (training, 1 on 1 Coaching, Value StreamAnalysis)

• Coordinated release activities

CIGNA February 2021 - January 2022

More than a Health Insurance Company

SOLUTION TRAIN ENGINEER

Solution Coach responsible for mentoring RTEs, Scrum Masters, and multiple development teams working on web portals and Mobile applications (iOS and Android). Produced and interpreted quarterly team velocity reports with specific recommendations for performance increases. Organized the Scrum masters into teams of Agile Transformation Change Agents addressing Agility Health, Metrics, Planning, and Training. Provided executive-level consulting, program-level engagement, and team-level training, coaching, and mentoring.

• Implemented a Product Request Funnel

• Began the process of identifying team and program-level constructs

• Assessed organizational Agile Maturity via metrics, observation, and interview

• Executed any relevant offerings upon request (training, 1 on 1 Coaching, Value StreamAnalysis, Problem-Solving Workshops

ANTHEM, Inc Feb 2019 - Sept2020

Improving lives and communities. Using the latest technologies to simplify healthcare. Expecting more. SCRUM MASTER / RELEASE TRAIN ENGINEER

Scrum Master responsible for DevOps coaching on the Customer Management Train and general coaching on the Member Management Train. Providing executive-level consulting, program-level engagement, and team-level training, coaching, and mentoring.

• Facilitated PI Planning

• Provided coaching for the DevOps team

• Developed offshore Agile training strategies

• Developed 30, 60, and 90 Agile training initiatives

• Created the blueprint forAnthemAgile COE (Center of Excellence

• Assessed organizational Agile maturity via surveys, metrics, observations, & interviews

• Successfully coached and developed staff by influencing behavior change toward constant improvement SYNCHRONY FINANCIAL Jun 2018 to Jan 2019

Pioneering the future of FinTech with the innovative SynApps project. SynApps Credit Transformation was responsible for the development and support of microservices and big data applications SOLUTION TRAIN ENGINEER

SAFe Agile Coach was responsible for developing, launching, and leading Enterprise Agile transformational programs by providing executive-level consulting, program-level engagement, and team-level training, coaching, and mentoring. Provided servant leadership guidance for 1 RTE, 6 Scrum Masters, 6 POs and 12 development teams (100+ in total) both on/off-shore teams developing iOS and Android applications

• Created a framework for Program Level Communications

• Defined metrics of adoption and success.

• LedAgile engagement within and across business units

• Assessed organizational Agile maturity via surveys, metrics, observations, & interviews

• Partners with different executive levels to drive opportunities for value delivery acceleration across the organization and within release trains/teams as needed

• Successfully executed any relevant offerings upon request: (training/custom workshops, coaching mentoring, value stream analysis)

• Established Communities of Practice or other lines of business

• Successfully coached and developed staff by influencing behavior change toward constant improvement VERIZON TELEMATICS Jan 2016 to Jun 2018

HUM is Verizon Telematics! IOT (Internet of Things) product that provides diagnostic information, speed, and boundary alerts, wifi, & car location services for after-market vehicles

SENIOR SCRUM MASTER

SAFe Agile Coach for 5 off-shore teams. Scrum Master to two front-end on-shore teams developing iOS, Android, and Web Portal applications and one back-end team specializing in HADOOP Data Lakes & Microservices. Facilitated the organization’s Agile Transformation from Waterfall processes.

• Coached the project team on LeSS and Lean-Agile principles

• Maintained the agile framework

• Walked the product owner and stakeholders through the more technical user stories

• Encouraged collaboration between the Scrum team and product owner

• Facilitated the daily stand-ups

• Helped the team maintain their burn-down chart

• Set up retrospectives, demos, or sprint planning sessions

• Managed project radiators and readouts

• Maintained key metrics

• Facilitated release & "Big Room" planning sessions CATLIN Insurance Jun 2013 to Oct 2015

Catlin Group Limited is a global specialty property / casualty insurer and reinsurer,writing more than 30 lines of business. Our six underwriting hubs in London/UK, Bermuda, the United States, Asia Pacific, Europe, and Canada place us at the heart of every major insurance market. PROGRAM MANAGER

Program Level Manager for a 77 million dollar system upgrade project employing SAFe. This project required 20 to 30 different development teams to work in two week sprints across 3 separate timezones and countries. I initially served as the Scrum Master for the Systems Inte- gration ART (Agile Release Train) but was later moved to the position of RTE serving as the program manager providing Servant Leadership for multiple scrum teams. Servant led a team that completed the Guidewire Integration Implementation including all GW components (Policy Center, Claims Center, & Billing Center) Duties involved; high level de- sign, staffing, vendor management, ESB configuration, C- level communications, and Project Management.

Application & third party Integrations achieved:

Claims Center to ISO for Medicare (CMS) Reporting and ISO Claim Search Functionality Claims Center to Datacert Passport for legal matter and law firm communications Claims Center to Paragon for third party deductible recovery Claims Center to SAP/GL for check printing

Billing Center to Wells Fargo for Lockbox integration Billing Center to Policy Center for Late Payment Cancellation Policy Center to Billing Center to Update Producer information Billing Center to Troy for Check Printing

Policy Center to ODEN for Policy Termination

Thunderhead & Imageright Integration for document generation and workflow Duties Included:

Pre and Post-PI Planning

Maintained Continuous Delivery Pipeline of value to end users Facilitation of Product Level Demos

Mentored and Coached Coached the organization!s Scrum Masters Fo- cal / collaborative point between PO, Teams, and Solution Architects Fostered Manage Risks Transparency

Tracked Program Level Impediments Man-

age radiators

Used Kanban to visualize flow of features from ideation to implementation Value Mapping

Facilitated DevOps relationships

Managed features, program epics, & program backlogs Worked with Solution Architects to solidify Architectural Runway ROLLINS–Atlanta,Ga Jan 2010 to Jun 2013

Premier US consumer and commercial services company serving more than 2 million people worldwide

SCRUM MASTER / DIRECTOR OF APPLICATION INTEGRATION Develops and maintains growing internal business relationships for both fixed priced and T&M projects. Leads in- house and consultant project teams from project planning through deployment, providing solu- tions on complex application integration projects. Molds the business and IT roadmaps. Oversees bud- gets in excess of $1M annually. Implemented Agile Methodology after obtaining CSM (Certified Scrum Master) and remediated SOX deficiencies while enhancing branch reporting. Captained multiple success- ful EAI projects of various complexities and business functions (Payroll, Sales & Marketing, TechnicianValidation) utilizing the webMethods and Infor- matica Integration platforms. Created reporting metrics for development projects. Reports directly to CIO on special projects. 14 direct reports. (development managers & business analysts) Managed budgets of $2.9M+ in 2011 and $3.5M in 2012, staying under budget in 2011 and on budget in 2012.

Completed implementation of agile development project on a backlogged maintenance system, building a for- midable team capable of conducting monthly sprints and eliminating 600 out of 700 backlogged items in six months. Oversaw $250K budget and finished project having only used $190K of total budget. Successfully com- pleted project essentially resuscitated legacy appli- cation.

webMethods INTEGRATION MANAGER Dec 2003 - Jan 2010 Maintained $800,000 departmental budget & generated $400,000 in company savings o Managed an integration team of 5 Integration Engineers that successfully designed, de- veloped, and deployed over 100+, B2B and A2A, integrations for multiple Rollins departments

(HR, AP, AR, Tax, Accounting, Real Estate and Marketing.) o Led the team that discovered and remediated a $400,000 a year programming bug inside of the corporate credit card processing software.

SYSTEMS ANALYST Jun 1999 - Dec 2003

Integration Engineer

• Created customized EDI & EDIINT AS2 integrations for large customers. Served as project manager coordinating webMethods upgrades. Created PGP/FTP componentized code base. Provided monthly integration status reports to upper management. Systems Analyst JDEdwards Development

• Wrote a custom EDI translator in RPG that created invoices from the A/R Ledger for major commercial accounts. Modified and enhanced Orkin National Accounts Service ticketsby adding training credentials of servicing Orkin personnel. Converted custom EDI translator to TrustedLink Software that billed over $800,000 per month in commercial accounts. Supported numerous non-EDI invoice transmissions for National Account customers. Provide Y2Ksupport for all JDE modules.

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION – MANAGEMENT INFORMATION SYSTEMS — UGA CSM - Certified Scrum Master, Scrum Alliance

CSP – Certified Scrum Professional, Scrum Alliance SAFe - SAFe 5 (SA) Agilist Certification, Scaled Agile SAFe - SAFe 5 (SP) Practitioner Certification, Scaled Agile SAFe - SAFe 6 (SPC) Practice Consultant, Scaled Agile CSaSP - Certified Scrum@Scale Practitioner, Scrum Alliance (in progress)

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