Melissa Lucien

ad36h4@r.postjobfree.com 706-***-**** Grovetown, GA 30813

Qualification Summary

Highly adaptive patient care technician for over a year. Possess a combination of technical skills, empathy, and the ability to work effectively as part of a healthcare team. Play a crucial role in ensuring that patients receive high-quality care and have a positive healthcare experience. Demonstrates team leadership with marked increased productivity. Dedicated, empathetic, employee that is committed to providing excellent patient care. A team player that has exceptional interpersonal and communication skills and enjoys challenges and learning new information. Perseveres and remains calm in stressful situations. Languages: Trilingual in English, French, and Creole Computer: Microsoft Word, Excel, PowerPoint and Outlook and is technically savvy PROFESSIONAL EXPERIENCE

Doctors Hospital of Augusta GA 2021-Current

Patient care Technician/Unit Clerk

Vital Signs Monitoring regularly measures and records vital signs such as blood pressure, pulse rate, temperature, and respiratory rate. They report any abnormal readings to the nursing staff. Assistance with Activities of Daily Living (ADLs): PCTs help patients with various ADLs, including bathing, dressing, grooming, toileting, and feeding. They also assist with transferring and positioning patients to prevent bedsores. Blood Draws and Specimen Collection. EKG Monitoring. Assist with medication administration, including preparing and administering oral medications, as well as applying topical medications when necessary. Provide basic patient education, such as explaining procedures, assisting with exercises, and reinforcing healthcare providers' instructions. Transport patients within the facility for various tests and procedures, ensuring the safety and comfort of the patient during transportation. Document patient information, vital signs, and care provided accurately and in a timely manner. Adhering to strict infection control practices, including hand hygiene and proper disposal of contaminated materials, to prevent the spread of infections. Being prepared to respond to medical emergencies and providing basic life support (CPR and BLS) as needed. Maintain and clean medical equipment and ensure it is in good working condition. Collaborate with nurses, doctors, and other healthcare team members to ensure comprehensive patient care. Provide emotional support to patients by listening to their concerns, offering reassurance, and addressing their comfort needs. Be culturally sensitive and respectful of patients' diverse backgrounds and needs. Being able to lift and move patients and equipment, so physical strength and endurance are important. Maintain a professional and compassionate demeanor, including respecting patient confidentiality and following facility policies and procedures. University Hospital-Augusta, GA 01/2021 – 06/2021

Patient Dining

Maintained tools, equipment, and surfaces in clean, neat, and working order. Organized and prepared ingredients for batch cooking. Verified adequate levels of supplies such as linens and trays and restocked low items. Prepared dishes for catering events or during high-volume shifts. Utilized kitchen equipment according to manufacturer's instructions and company safety protocols. Maintained cleanliness and organization of kitchen stations and storage areas. Supported chefs in managing food preparation to achieve precise plating and presentation. Kept customer and food preparation areas clean and well-organized for maximum efficiency. Training for Life Center - Augusta, GA 02/2021 - 03/2021 Phlebotomy Intern

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

Verified collection orders and communicated discrepancies to nurses. Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self. Labeled blood vials with critical information like time of collection, date, and patient name. Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals, and taking detailed health history. Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs. Verified quality of specimens by centrifuging specimens for logistics courier to pick up. H&B Food Service - Fort Gordon, GA 06/2020 - 12/2020 Cook

Maintained consistent quality and high accuracy when preparing identical dishes every day. Set up and performed initial prep work for food items such as soups, sauces, and salads. Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses. Regulated oven, broiler, and roaster operations for cooking at correct temperatures. Precooked certain items during slow periods to reduce wait times at lunch and dinner rush. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures. Trained, managed, and guided kitchen staff to improve overall performance, service quality and productivity.

Good Samaritan Hospital Medical Center - Suffern, NY 11/2019 - 05/2020 Hospital Catering Associate

Duties, Accomplishments and Related Skills:

Assist in the preparation and assembly of patient meals according to dietary restrictions and physician orders. This includes portioning and plating food items. Ensure that patients receive meals that adhere to their specific dietary needs, which may include regular diets, special diets (e.g., diabetic, low-sodium, gluten-free), and therapeutic diets. Follow strict food safety and sanitation protocols to maintain a safe and clean kitchen environment. This includes proper food storage, handling, and hygiene practices. Assemble patient meal trays according to specific diet orders, ensuring that all items are accurate, properly labeled, and delivered to patients in a timely manner. Interact with patients to confirm meal preferences, answer questions, and address special requests or concerns related to their food. Accurate documentation of patient meal consumption, including recording any dietary restrictions or preferences. Assist patients with feeding or provide additional support for patients with swallowing difficulties or other special needs. Monitor inventory levels of food and supplies, restock items as needed, and report inventory shortages to supervisors. Responsible for cleaning and sanitizing food service areas, equipment, and utensils. Collaborating with the dietary team, including dietitians, cooks, and kitchen staff, to ensure the smooth and efficient operation of the hospital's food service department. Providing friendly and courteous customer service to patients, their families, and hospital staff. Following all healthcare facility and regulatory guidelines, including those related to food safety, patient confidentiality, and infection control. Assist with catering for special events within the healthcare facility, such as meetings, conferences, or celebrations. Keeping up to date with training and certifications related to food safety and patient care.

Irwin Army Community Hospital - Fort Riley North, KS 05/2009 - 05/2016 Unit Clerk (volunteer Occupational Therapy Clinic) Provided information on appointments, clinic hours, and services. Scheduled patient appointments for all primary care and specialty clinics. Coordinated, prepared, and monitored health clinic's schedules/templates

One parking Inc. - West Palm, FL 06/2005 - 05/2007 Cashier

Collecting Parking fees. Issuing ticket stubs. Directing customers to available space. Balancing/reconciling cash and Sorting, counting. Preparing money for deposit Watson Services - West Point, NY 10/2002 - 01/2004 Waitress/Host

Greet customer, Serve food and/or beverages to patrons. Prepare and serve specialty dishes at tables as required. Remove dishes and glasses from tables and take them to for cleaning. Clean tables after patrons have finished dining.

EDUCATION and TRAINING

Training for Life Center Augusta, GA Phlebotomy

Certified Dental Administrative Assistant 06/2006 Penn Foster Career School Scranton, PA 05/2016 Pharmacy Technician

High school diploma- Haiti

Basic Life Support (BLS)

Certified Nursing Assistant (CNA)