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Physical Therapy Customer Service

Location:
Indianapolis, IN, 46224
Posted:
March 06, 2024

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Resume:

AMAKA ADAMMA IKERIONWU

832-***-****

ad35y0@r.postjobfree.com

SUMMARY

A bilingual, Houston Community College student who’s majoring in physical therapy; hardworking, dependable, reliable and a fast learner is seeking a position where customer service skills are highly required to enhance the company or department overall productivity.

EDUCATION

Oct 2020- Dec 2020 School of phlebotomy Indianapolis, IN

Jun 2015- Dec 2016 Houston Community College Stafford, TX

Majoring in Physical Therapy

Oct 2010 – Jun 2014 Salem University Kogi State, Nigeria BSC in International Relations

CERTIFIED PHLEBOTOMIST

Certified phlebotomist by the state of Indianapolis.

Skillful and precise in performing venipunctures, collecting, preparing and storing blood samples and verifying medical records. High level of accuracy and attention to details.

Possess excellent patient-relations skills. Known for having a gentle touch and ability to alleviate patient anxieties.

KEY COMPETENCIES

Venipuncture using butterflies 21g, 22g and syringes on patient of all ages.

Blood collection and handling safety

Medical records

Blood specimen storage

Effective communication

Teamwork

Patient and donor care

Quality assurance and controls

HIPPA compliance

WORK EXPERIENCE

May 2023 - Present

Performed venipuncture procedure to obtain blood specimen.

Ensured specimen integrity by following aseptic techniques, also continuously followed the patient confidentiality policy.

Responded promptly to phlebotomy orders as per notifications received on hospital pager device.

Prioritized work orders based on its criticality and urgency while maintaining attention to details.

Coordinated with other team members in case of busy patient flow.

Performed multi-tasking and troubleshooting independently.

Cared for patients comfort and effectively handled the queries.

Provide training for new hires

Processed collected blood samples

Practice proper patient identification

Be friendly, courteous, and sympathetic to all patients and their needs

Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vaccutainer tubes and sleeves, and butterfly needles and syringes.

August 2022 - April 2023 IU Methodist (PCA and phlebotomy) Indianapolis, IN

Ability to date knowledge of procedures and standards related to patient care activities.

Proficiency in interpersonal and communication skills.

Constant mental awareness and the ability to withstand a high level of tension and stress.

Ability to maintain concentration when subjected to frequent and varied interruptions and variable noise levels.

Requires knowledge of principles of infection control.

Requires ability to perform physically demanding; repetitious movements.

Requires ability to read and perform basic math. Requires ability to organize tasks and attend to details.

Requires knowledge of principles of good personal hygiene and aseptic techniques to prevent infection of patients; self; and others.

December 2021 – August 2022 St. Franciscan hospital Indianapolis, IN

Explaining blood draw procedures to patients and answering any questions about the process.

Following all health and safety protocols and procedures to maintain sanitary work areas.

Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes.

Verifying patient information and labeling blood samples properly.

Accurately updating patient information in the organization’s database.

Helping nervous or frightened patients remain calm during blood draws.

Working with supervising Physicians and following their directions at all times.

March 2020 - November2021 Labcorp[southpointe] Indianapolis, IN

Maintained high standard of care for patient, including careful needle placement and safe sanitation practices for 40+ patients/day.

Built rapport with patients’ laboratory technicians, doctors to ensure efficient productivity and reduced instance of undue stress for patient.

Successfully handled, stored, labeled and processed samples.

Alleviated patient stress throughout sample collections by explaining collection processes and listening to unique support needs.

Dispose of contaminated sharps in accordance with applicable laws, standards and policies.



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