Martin C. Ocran-Epic Implementation Consultant

**** ******** *** *******, ** 23120 734-***-**** ad35sa@r.postjobfree.com

EXPERTISE:

oEMP

oSER

oECL

oDATA COURIER

oCHRONICLES

oMICROSOFT EXCEL

Professional Synopsis

University of Kentucky - Epic Security Coordinator Apr 2023- Dec 2023

Built users in IDG based on their Job Roles

Added groups to users in Active Directory

Coordinated deactivation and activation of users with the Training Team

In collaboration with the Ambulatory team updated securities of some Templates.

Updated users in the IDM system whenever there was a change in their credentials

Analyzed the job roles of the users and matched them with the right Templates and Blueprints

CVS HEALTH – EPIC SECURITY LEAD Nov 2020 – Apr 2023

Perform all SER tasks for a full cycle implementation.

Review Orion Tasks and Schedule for timeline and ownership appropriateness.

Coordinate SER and EMP integrated area meetings and directions with App Team Members.

Consolidate Provider data from Legacy systems for mass build.

Create test EMPs and SER records for Application testing and Integrated testing.

Created ID types for both SER and EMPs to prevent duplication of records, as well as ensure correct SER and EMP linkage prior to go-live.

·Load provider records into Epic from Legacy systems.

Work with application teams to determine criteria for mobile app use - Haiku, Canto, Rover, and Willow Ambulatory.

Create EMP records for end users and linked to SER via Chronicles Import.

Create new blueprints for new job roles identified from HR database.

·Update existing blueprints to suite application needs during integrated testing.

Frequently compare legacy data to Epic data to identify net new users, as well as updating departed providers and users accordingly in Epic.

Configure Provider on The Fly workflows and process for working the unverified provider report.

Utilize Content Management workflows for data migration.

Epic Analyst

Virginia Hospital Center – Arlington VA. (Jan 2020 – Oct 2020)

Developed Role-Based Access (RBAC) documentation for Epic provisioning.

Performed bulk audits via chronicles export and excel analytics.

Built new users into epic. Both EMP and SER.

Assisted application teams with template and ECL needs.

Worked with IAM team to ensure proper and timely creation of network ID for new hires

Audited credentialed providers in epic with monthly extract from MSO database.

Performed routine maintenance on existing users and providers.

Resolved user issues assigned to the Security and Provider team using ServiceNow Ticketing system.

Proactively reviewed credentialed providers that do not log in often for inactivity login blocks.

Epic Implementation Consultant

Virginia Hospital Center – Arlington VA. (Apr 2019 – Nov 2019)

Created elbow support workflow for all support staff on the floor.

Created excel database to track systematic issues.

Provided elbow support for users on the floor during go-live.

Facilitated rapid issue resolution of issues on the floor with the command center.

Provided floor support post go-live for stabilization.

Assisted with network password resets.

Assisted with login issues due to training completion validation.

Removed training blocks for users that completed training.

Epic Implementation Consultant

Spectrum Health – Grand Rapids (May 2018 – Mar 2019) – 3 Waves Implementation

Provided elbow support for users on the floor during go-live.

Provided ongoing user support post go-live.

Triaged issues and questions from end users on the floor.

Provided direction and guidance for end users on frequently asked questions relating to hyperspace use and personalization.

Ensured end users were able to log into epic and have the proper access to do their work.

Forwarded issues that required application team involvement via ticket creation or direct contact with command center staff.

Resolved hyperspace login issues related to blocked logins and inactive accounts.

Utilized training database extracts to quickly activate end users that have completed training.

Provided leadership with firsthand information on systematic and frequent issues that end users are experiencing on the floor.

Provided end users with handy hyperspace tips such as dashboard and hyperspace personalization.

Provided database build support for the Security and Provider team.

Developed Excel and Access database for User build and training tracking.

Bon Secours Health System Good Help Connections Mar 2017- May 2018

Epic Security Analyst

Served in the security coordinator role for the Health System Office.

Maintained existing EMP and SER records.

Built new EMP and SER records for new onboarding users.

Provided maintenance and troubleshooting for existing users.

Assisted application team analysts with new template build, security class build and updates and test user accounts.

Added appropriate Active Directory Groups to end users for epic access.

Audited existing records for build standardization.

Implemented audit for users that needed to be deactivated for extended inactivity in epic.

Built Epic Care Link access for referring providers in our geographical area.

Supposed users from the entire HSO. Users supported were from multiple states.

Provided implementation support for both affiliate and independent health systems

Provided EMP and SER build and support for affiliate facilities on a separate service area

Provided EMP and SER build and support for independent facilities under Good Help Connections Entity.

United States Secret Service, Washington, D.C. Jul 2008 –Feb 2017

Criminal Investigator (2010 – 2017)

Worked with local, state, and other Federal Law enforcement agencies investigating counterfeits, bank and credit card frauds.

Police Officer (2008 – 2010) Uniformed Division Officer

Play a vital role in performing forward-thinking security operations with a focus on protection of the White House, Vice President’s Estate, and foreign embassies, including providing comprehensive logistical duties for key Presidential events while upholding strict laws and codes across the United States to meet all objectives.

Expertly implement and protect an entire spectrum of personnel for the United States Secret Service comprised of multiple off-sites in the downtown D.C. area, including effectively monitoring new officer teams.

Demonstrate experience in conducting routine surveillance in duty areas of concentration, including exhibiting solid communication and interpersonal relations skills in conducting routine interviews and assisting in arrests.

United States Navy – Personnel Support Detachment, Washington, D.C. Jun 03 – Jun 08

Military Payroll Technician

Strategically steered high-volume payroll in the management of a military pay accounting system, including maintaining 652 military accounts and processing 64,000+ pay documents ensuring sailors received the appropriate entitlement, as well as delivering outstanding service to 15,000+ military personnel in the D.C. area.

Contributed sharp analytical abilities toward performing government appropriation accounting, financial reporting, and budgeting, along with managing maintenance of manuals and materials in alignment with goals.

Optimized operations efficiency by generating large-scale daily attendance reports to ensure accountability.

Expertly generated results-focused training plans to cohesively increase job knowledge for the work group.

Education, Professional Development & Technical Summary

Bachelor of Science in Security Management DeVry University

Epic Security Coordinator Certificate (383140458)

Epic Data Courier Certificate

Security + Certification

CISM Certification

United States Secret Service Academy – Uniformed Division Training & Protection Training (2009)

Federal Law Enforcement Training – Uniformed Police Training Program (FLETC) (2008)

Military Finance School (2004) Auxiliary Security Force Training (2005)

United States Navy – Seaman Apprentice Training (Boot Camp) (2003)

United States Department of Labor – Office Management Certification

Microsoft Office PeopleSoft (NSIPS) Military Pay & Accounting Systems Military Integrated Automated Travel Systems

Excellent Professional References Provided Upon Request

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