THAO NGUYEN NGOC

ad35pa@r.postjobfree.com

669-***-****

Summary Of Qualifications

* ***** ** ********** ** RMA/Troubleshooting in different area from Lidar Sensors for Autonomous Car to Robotic Arm Surgery in medical device field.

Knowledgeable for using test measurement and fixture tool.

Strong communicator both verbally and in writing.

Exhibit a high level of computer skills.

Bilingual: English and Vietnamese.

Education

De Anza College, Cupertino, CA

Skills

Utilize MPI for the repair to make sure everything in standard and follow all FDA regulation on fixing different sub-assemblies/ unit.

Perform WIP (Work in Process) procedure on every sub-assemblies repaired. To eliminate any mistakes/waste before proceeding with functional testing on the unit

Utilize eBOM to allocate and deallocate components needed and configure the said components through/utilizing SAP.

Troubleshooting, repair, and assembly on the units were done routinely on a regular basis following all written procedures.

Experience

Cepheid, Sunnyvale, CA 2021- Current

Manufacture Equipment Technician

Responsible to troubleshoot, repair and sustain company custom automation equipment.

Work closely with Production and Engineering groups to monitor equipment status performance.

Proactively address problems using the appropriate troubleshooting and repair techniques.

Assess the equipment’s performance and repair history and work with engineers to plan a preventative maintenance schedule as well as work on equipment upgrades.

Experience working with pneumatics actuators and cylinders

Familiarity with electrical/electronic components, Automation, Robotics, Sensors, Fiber Optics and Motors

Previous work experience in a Manufacturing environment and ability to repair equipment timely under pressure situations.

Intuitive Surgical, Sunnyvale, CA 2018- 2020

MRMA Rework Technician 3

Knowledgeable for fixing Da Vinci XI/SP robotic-assisted surgical arm for Minimally Invasive Surgery.

Certify for IS4000 USM repair line: test/troubleshoot/upgrade robotic “USM” arm.

Certify for IS4000 SUJ repair lines: knowledgeable to repair/upgrade on proximal and distal SUJ.

Certify for SP1098 “Ducati” robotic “PSM” repair.

Assemble a variety of products according to standard work instructions and prints.

Operated and setup (as needed) equipment and fixtures.

Become proficient at Test and troubleshoot systems/parts to diagnose and repair to achieve high efficiency and quality goals.

Cross-train or mentor new technicians on build, company policies, SAP/Agile, quality notifications, variance request, and equipment.

Maintain the accuracy of identification and count of point-of-use materials. Determine the need and report material shortages.

Follow all cooperated, regulatory, safety and production policies and procedures

Maintain an excellent attendance record.

Velodyne Lidar, San Jose, CA 2016 to 2019

RMA Lead

Evaluate, troubleshoot, test, repair customer returned (RMA) products and defective units from production floor.

Responsible for document and maintaining records associated with the test/troubleshoot/repair process

Trained new associates coming into department.

Understand and comfortable using mechanical equipment.

Ability to work independently and show self-initiative, actively seek out and propose solutions to management of ways to improve the quality of the product, services, processes and methods employed in the day to day activities related to calibration/RMA department.

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