System Administrator Information Security
Resume:
Guillermo Gonzalez IV
***** ******** ***** 254-***-****
San Antonio, Texas 78245 ad35mh@r.postjobfree.com
PROFESSIONAL SUMMARY
Knowledgeable Information Security Engineer with extensive knowledge and experience in IT. Proven record of accomplishments in building and maintaining support with businesses, users, and future customers. Good at troubleshooting problems and building successful solutions for future projects and procedures. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding expectations.
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
CompTIA Security+ CE (Expires Oct 21 2026)
JKO LCMS – Training Coordinator
NetCloud System Administrator
Cradlepoint System Administrator (Servicing 5G Communications Wifi Capabilities for Army Command)
System Center Configuration Manager (SCCM) System Administrator
Microsoft Endpoint Configuration Manager (MECM) System Administrator
DoD Secret Clearance
DoD Top Secret SCI Clearance
KNOWLEDGE BASED SKILLS & QUALIFICATIONS
Experience with O365 configuration and management with preferred expert level understanding of MS Exchange, SMTP and .Net development, Teams, and other components of the Office and M365 services
Experience supporting O365/M365 implementations, with preference given to experience in large government organizations
Working knowledge of PowerShell/Command Prompt scripting
Knowledge of single sign-on and multi-factor authentication
7 years of knowledge of Microsoft Server System Administration, including Office365, Active Directory, SCCM, Jira, Looker, Slack, and Confluence.
Skill in developing technical documentation and teaching sessions for future employees
Strong analytical and problem-solving skills, good verbal, and written communication skills
Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously
Knowledge of IT operations, responsibilities, workflow processes, and procedures
Ability to apply local, state, and federal laws and regulations relevant to program areas and information technology; and of the principles and practices of public administration and management
Skill in gathering information, resource organization, project/task prioritization and schedule development
EDUCATION
University of Texas at San Antonio August 2012 – May 2017
Bachelor’s Degree in Computer Engineering and Electrical Engineering May 2017
Central Texas College June 2010 – August 2012
Associates Degree in Engineering May 2017
Associates Degree in Math Qualified
Associates Degree in General Studies Qualified
Associates Degree in Multi interdisciplinary Studies Qualified
EXPERIENCE
Senior Help Desk/Remote SCCM System Administrator September 2023 – Present
Vista Global Solutions LLC – Brooke Army Medical Center – Fort Sam Houston, Texas
Develops and maintains related procedures, processes, and documentation as needed.
Investigates, develops, and implements solutions for agency issues and requirements while working ServiceNow tickets and troubleshoots email issues to resolution.
Support wireless devices users to include service setup, maintenance, and end user support.
Support capabilities allowing assumption of control of an end user device for problem analysis and resolution.
Documents results of all testing, including reasons for disapprovals when applicable.
Conducts and participates in intra- and inter-agency automation meetings, technical forums, and IT workgroups/committees.
Recommends and conducts research of hardware and software that may prove beneficial to any critical mission.
Support special network user devices and other mission systems and applications deployed within an unclassified/classified environment or network.
Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration.
Coordinates posting of instructional documentation for technical and non-technical groups.
EERS Quality Assurance Analyst April 2023 – July 2023
Citi Bank – Pinnacle Group – San Antonio, Texas
The EERS Quality Assurance Analyst provides reviews of EERS feeds and assistance to all Citigroup application teams, feed providers, business information security officers, and anyone else that may require help to feed data entitlements into EERS.
The responsibilities include initial assessment, triage, research, and remediation of any issues found in the EERS feed.
The individual will be required to attend conference calls that involve technical questions for Citi enterprise platforms, applications and systems including, but not limited to Mainframe, Active Directory, and UNIX.
Additional duties may include project management, mailbox management,business process improvement, and overall people leadership.
Lead meetings with this global community
o1. Assist application teams in creating high quality entitlement feeds into EERS
o2. Communicate QA requirements
o3. Provide continuous improvement suggestions around the QA process
o4. Track the application team's progress in remediating the feeds and use the escalation process effectively
Analyze and provide feedback to the teams on feed quality analysis
Track progress in Citi tools, including MS Excel
Produce periodic metrics and reporting of progress, issues and possible risks
Analyze current entitlement feeds to EERS, noting areas of concern
Assist other IAM/EERS team members as needed
Cloud Operations & Infrastructure Manager January 2022 – December 2022
Remote Service Desk Agent II – Signify Health - Dallas, Texas
Provides day-to-day support for end users desktop issues (hardware/software).
Responds to and resolves tickets in Jira queue. Keeps tickets up to day ensuring customer is updated on progress. creates and updates SOP and knowledge base articles. Checks and maintains conference rooms to ensure they are working properly and manages local office inventory. Implements and administers the Information Security Program for the organization. Implements DoD, HQ USAF, and MAJCOM/FOA policies and develops local procedures for the classification and protection of classified national defense and other sensitive information originated or controlled by the organization's activities.
Administers the Industrial Security Program and Personnel Security Program for the organization. Reviews solicitation and contract documents to ensure they include the appropriate security clauses and language. Establishes local procedures for processing requests for security clearances for military and civilian personnel.
Provides program management and implements and administers for the Physical Security Program.
System Administrator – Information Technology Specialist June 2020 – January 2022
BAMC Virtual Medical Center – BEAT LLC – 5G Communications – San Antonio, Texas
Create System Virtual Access for Providers across different military bases and enterprises.
Ability to Reimaging PCs (HP & Dells) for deployment.
Proficient with Active Directory, AHLTA, CHCS, DHMRSi, AVHE, share drive accessibilities.
Proficient with ServiceNow and Remedy SharePoint work environment
Assisting with Mobile Broadband Kits for ARMY (Portable Wifi Modem Kits)
Ability to multitask while staying focused in a fast-paced competitive environment
Accurately triaging/assigning/escalating tickets per current processes and standards
Proficient with Windows 7 and Windows 10 operating system/Microsoft Office Services
Data Center Technician Experience with upgrading hardware and software equipment while working with network issues
Information Security Engineer Experience in being responsible for the computers system and network configuration of devices
Desktop Support Tier 1 Analyst - Third Shift Graveyard September 2019 – May 2020
Defense Health Agency Global Service Center – Federal Resources Corporation – San Antonio, Texas
Tier 1-3 level support of all inbound/outbound calls, generating a ticket for all new issues while provide accurate, timely, and professional resolution on all supported issues.
Accurately triaging/assigning/escalating tickets per current processes and standards
Proficient with Windows 7 and Windows 10 operating system/Microsoft Office Services
Proficient with Active Directory Permissions and Group Policy Triaging
Experienced in the use of remote access applications (BOMGAR/Dameware/Remote Desktop Connection)
Seasoned in hardware/software maintenance skills and troubleshooting situations
Ability to multitask while staying focused in a fast-paced competitive environment
Information Technology Hardware Network Technician February 2018 – August 2019
Information Technology Helpdesk Specialist January 2018 – February 2018
Texas Med Clinic, San Antonio, Texas
Responsible for overseeing day to day maintenance of Texas Med Clinic network infrastructure
Responsible for multiple Microsoft Windows servers and client workstations for troubleshooting and repair
Basic Knowledge of Cisco Call Manager, Unity, and managed switches and routers
Log and track requests for assistance and part management
Preparation of procedure manuals and documentations for IT use
Assist in internal application development process for Alpha level testing push to all 19 clinics
Effectively communicates the status of problem resolution back to the person requesting assistance
Creating badges, updating user information in databases, and assisting in additional assignments from IT Support Director
REFERENCES
Russell W Cooper (Rusty)
Chief Information Service and Support Branch
3551 Roger Brooke Drive
JBSA Ft Sam Houston TX 78234
USA
ad35mh@r.postjobfree.com
Michael C Doss
IT Chief/Civilian IT Specialist
Brooke Army Medical Center
3551 Roger Brooke Drive
JBSA Ft Sam Houston TX 78234
USA
ad35mh@r.postjobfree.com
Chad Johnston
Senior Technician/Contract Lead
Vista Global Solutions LLC Primary Contract
3551 Roger Brooke Drive
JBSA Ft Sam Houston TX 78234
USA
ad35mh@r.postjobfree.com
Christian Turner GG-14 USAF
Supervisory Security Officer
U.S. Dept of Air Force
9829 Love Rd. Ft. Meade, MD 20755
ad35mh@r.postjobfree.com
Leo Quintero GG-13 USAF
Intelligence SS/Antiterrorism Officer
U.S. Department of Defense
ad35mh@r.postjobfree.com
Matthew Bloch
Tools Ops Admin III
4055 Valley View Ln, Dallas, TX 75244
Information Technology
ad35mh@r.postjobfree.com
Chris Stice
IT Project Manager
BAMC Virtual Medical Center
7800 I-10, San Antonio, TX 78230
210-***-**** ad35mh@r.postjobfree.com
Mark Guzman
Sr. Audio Video Engineer
Brooke Army Medical Center
3551 Roger Brooke Drive
JBSA Ft Sam Houston TX 78234
USA
ad35mh@r.postjobfree.com
Enrique Sendejo Jr.
Senior DevOps Engineer
VISA – Austin, Texas
12301 Research Blvd, Austin, Texas 78759
ad35mh@r.postjobfree.com
Jessica Campos
IT Support Manager
Texas Med Clinic Admin Office
13722 Embassy Row, San Antonio, TX 78216
ad35mh@r.postjobfree.com
David Flores
IT Support Lead
Texas Med Clinic Admin Office
13722 Embassy Row, San Antonio, TX 78216
ad35mh@r.postjobfree.com
Anthony Cordova
Sales Supervisor
Best Buy at North Rim
17414 La Cantera Pkwy #106
San Antonio, TX 78257
ad35mh@r.postjobfree.com
Zach Petter, DC. DACNB.
Executive Director
Brain Balance Achievement Centers
1742 N Loop 1604 E
San Antonio, Texas 78232
ad35mh@r.postjobfree.com
Ashleigh Escalona
Center Director
Brain Balance Achievement Centers
6419 W. Loop N. Ste 108
San Antonio, Texas 78254
ad35mh@r.postjobfree.com
Valeria Acevedo
Program Director
Brain Balance Achievement Centers
6419 W. Loop N. Ste 108
San Antonio, Texas 78254
ad35mh@r.postjobfree.com
Nigel Harris
Associate Director, Operations
Department of Campus Recreation
The University of Texas at San Antonio
One UTSA Circle
San Antonio, Texas 78249
ad35mh@r.postjobfree.com
Anna Paccione
Fiscal Specialist
Department of Campus Recreation
The University of Texas at San Antonio
One UTSA Circle
San Antonio, Texas 78249
ad35mh@r.postjobfree.com
Victoria Lopez-Herrera
Associate Director, Student Development
Department of Campus Recreation
The University of Texas at San Antonio
One UTSA Circle
San Antonio, Texas 78256
ad35mh@r.postjobfree.com
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